For long term customers not short
Posted Oct 12, 2016
This is not your normal hotel. For the price of this room, there isn't much in it. It has a kitchenette, with nothing in it. If you need to use it, the front desk will provide plates, cups, etc. there isn't even glasses in any of the cupboards. The bathroom had only a small shampoo and a bar of soap but we had to call the front desk for a hair dryer. It wasn't explained how housekeeping worked as the towels weren't replaced the 2nd day. The biggest disappointment was the breakfast they state is included. It is called grab-n-go. Coffee and a granola bar or packaged muffin is not my idea of breakfast.
Comment from Hotel Management
Oct 17, 2016 by Manager, Hotel Management
The entire staff at Santa Rosa North would like to thank you for your valuable feedback. We appreciate all comments our guests leave as they help us to better ourselves. I apologize for the lack of explanation of our services when you checked in so that you knew what to expect. Dish items are not left in the room so that we can ensure they are sanitary when they are delivered to our guests. Again, thank you so much for the time you took to let us know about your stay. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.