Posted Feb 21, 2017
The room had insufficient lighting and the shower head was deplorable, barely functioning. Housekeeping rolled up the wet floor mat and left it for use the next day instead of replacing it. While I totally understand the logic behind not smoking in the room, you have made absolutely no accommodations for smokers outside - not even an ashtray. The very least you could do would be to provide a safe, comfortable place that would protect smoking guests from the elements.
A small microwave in the rooms would be a wonderful addition, also. Your wait staff in the restaurant is excellent, friendly and extremely helpful, and I commend them for that.
Comment from Hotel Management
Mar 3, 2017 by Don H. / Front Office Manager, Hotel Management
Thank you very much Marilyn for your recent stay with us and your very valuable feedback. We regret you found our smoking areas to be lacking. We have been a non smoking hotel for almost thirty years. We do have strategically placed ash trays near many of the entrances to the hotel. We regret not showing you this at check in. We are always happy to provide a microwave upon request. We're sorry that we did not do that here as well.
Thank you very much!