Ratings based on 554 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Close to shopping

Posted Feb 10, 2017
Very nice! Enjoyed my stay... Wish it had been nicer weather would have enjoyed using the pool and hot tub.
Comment from Hotel Management
Feb 12, 2017 by Don H. / Front Office Manager, Hotel Management
Thank you T for your stay with us and for your valuable feedback. We're thrilled you could stay with us and promise to bring the good weather the next time you're in town.
3 out of 5
Recommended
for Everyone
by A verified traveler from SR Calif.

Nice

Posted Jan 31, 2017
Nice place cool pool hot hot tub quick room service good food nice staff great history and good location
Comment from Hotel Management
Jan 31, 2017 by Don H. / Front Office Manager, Hotel Management
Thank you Chris for your recent stay with us. We certainly agree the heated pool is a great feature.
2 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa CA

Flamingo Stay

Posted Jan 22, 2017
Room was OK but not completely clean. The toilet kept clogging. Turned on the air conditioner to cool down the room and it never really cooled down the room. The room smelled funny. It's obvious they save their best rooms for non-Expedia customers. There are never any deals on those rooms. The pool was nice and the hot tub was ok but closed down at ten o'clock on a Friday night. The staff was very nice though.
Comment from Hotel Management
Jan 26, 2017 by Don H. Front Office Manager, Hotel Management
We are sorry you felt the room did not meet with your expectations. We have many different types of rooms and look forward to seeing you soon.
2 out of 5
by A verified traveler from Arcadia, CA.

Bring Earplugs

Posted Jan 18, 2017
Pros: Nice Jacuzzi.
The walls are paper thin and our bed was on the same wall as the very active neighbors'. We had to move over to the couch and crank up the television a couple of times. There was no tub and the shower pressure was very weak. So we used the Jacuzzi. There were no towels, so we used our room towels. When we returned, I called the front desk to get more towels. After waiting a half hour, I went looking for a housekeeping cart and helped myself.
Comment from Hotel Management
Jan 26, 2017 by Don H. / Front Office Manager, Hotel Management
Hi Susan, We're very sorry you found our walls to be thin. We assure you they are not. We're very sorry you had to wait for towels and will look into the matter. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA

Love the pool and Jacuzzi.

Posted Jan 13, 2017
Always nice and friendly. Love swimming in the pool even in the winter months.
Comment from Hotel Management
Jan 15, 2017 by Don Hamilton / Front Office Manager, Hotel Management
Thank you Stephanie! The pool was certainly warmer than outside. Heated all year round. We're happy you stayed with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from palo alto

Close to wineries

Posted Dec 31, 2016
Swimming in a heated pool in December was fun. The bed was excellent as was the shower.
Comment from Hotel Management
Dec 31, 2016 by Don H. , Hotel Management
Thank you Frank for your review and for staying with us. We are very close to the wineries and we wish you a profitable and wonderful 2017. May we see you for barrel tasting in March?
4 out of 5
Recommended
for Everyone
by A verified traveler from Chico Ca

Big rooms

Posted Dec 28, 2016
Rooms are big but not as clean as they should be. The staff was wonderful. The food was very good. The continental breakfast was a little high in price. But was good.
Comment from Hotel Management
Dec 31, 2016 by Don H., Hotel Management
Thank you Kathi for staying with us and for reviewing us. We're delighted you found our staff wonderful and we can't wait to see you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 9, 2016
This is a very nice hotel, with confortable rooms, a large swimming pool and a nice spa. I think this is appropriate for a conference or vacation time.
Comment from Hotel Management
Dec 16, 2016 by Don H, Hotel Management
Thank you very much for your feedback! We're eagerly awaiting your return.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2016
This hotel is a bit worn in places and the rooms are clean if a bit outdated. The bed was comfortable, which was great! We had a problem with one of our lamps and they were extremely responsive, fixing it within the hour. Ate breakfast 2 mornings at the dining room and the service and food were good.
Comment from Hotel Management
Dec 16, 2016 by Don H, Hotel Management
Thank you for your feedback. We're glad we could resolve the issue you reported. We're hoping you will return and see one of our Executive King Patios. Cheers, Don Hamilton / Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Runaway grown ups!

Posted Nov 30, 2016
Wonderful spot in Santa Rosa. Staff are friendly and helpful, rooms are clean and well equipped. I have stayed here several times and will again when I choose to stay in the area. Pool, hot tub, restaurant and bar all on site and also very good. Good place for families or couples sneaking away for a day or two.
Comment from Hotel Management
Dec 16, 2016 by Don H / Front Office Manager, Hotel Management
Thank you for your review! We're eagerly awaiting your return.