Ratings based on 3,027 Verified Reviews

3.0 out of 5
57% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from California

Not so Good Nite Inn...

Posted May 22, 2017
I booked this hotel because the one I normally stay in when in that area was full. The first sign that this probably was a mistake was when I went to check in. It was around 11:00 PM and the lobby is locked and you have to talk to the hotel staff through a bullet proof Kiosk. I cannot comment on all of the rooms, but the room I was given was very dated. The carpet was dirty, the mattress was worn, and the room reeked of bug spray. This particular room also had a few other surprises in store as well. First it was located right next to a busy freeway onramp. The noise was incredible. Secondly, at about 2:00 AM the neighbors in the room next door decided to start partying and smoking dope. I know this for a fact since, I could hear almost every word they were saying including their various theories on how to keep the marijuana smell from polluting the non-smooking room and incurring an extra cleaning charge. Fortunately, I was able to get another room in a different hotel the next day that was much better. However when I went to checkout early the next day, the hotel staff seemed more interested in making sure I understood I would not get any refund for the days I would not use verses trying to understand why someone would want to leave.
Comment from Hotel Management
May 25, 2017 by Aaron, Hotel Management
Thank you for your feedback. We are extremely sorry that your stay with us was anything less than enjoyable. We find your review very disheartening as all furnishings have been replaced very recently. We will definitely look into this matter. We hope that you are able to find more suitable accommodations during your next visit to the North Bay.
2 out of 5
by A verified traveler

Doesn't look like the pictures, really noisy

Posted May 21, 2017
I almost left, it was worse than a motel, no worth the $150.00 a night that I paid
Comment from Hotel Management
May 25, 2017 by Aaron, Hotel Management
Thank you for your feedback. We would like to apologize that your stay with us was anything less than enjoyable. Please understand that our hotel provides excellent accommodations and value in the ever-so-popular North Bay. We are located in close proximity to many restaurants and a wonderful casino. We hope that you are able to find more suitable accommodations during your next visit to the area.
2 out of 5
by A verified traveler from SC CA

Noisy

Posted May 21, 2017
Cons: Only give adjoining rooms to people traveling together, the walls were too thin!!
It was my husband who stayed here for a quick visit to our daughter at SSU. This place has such potential but the adjoining room had more than what seemed like capacity in it and they were fighting (screaming) all night. + there was noisy construction nearby as well.
Comment from Hotel Management
May 25, 2017 by Aaron, Hotel Management
Thank you for your feedback. We are sorry that your stay with us was anything less than enjoyable. During your next visit please ask for non-adjoining rooms and we will definitely honor your request. We look forward to your next visit to our property.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Looks like they updates the rooms since we last stayed. Was a good surprise
Comment from Hotel Management
May 21, 2017 by Aaron, Hotel Management
Thank you for your review. We are pleased that you noticed our new updates and we look forward to your next visit to beautiful Wine Country.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Clean hotel. Friendly staff. Only downside was no breakfast
Comment from Hotel Management
May 20, 2017 by Aaron, Hotel Management
Thank you very much for your wonderful review. We are pleased that you enjoyed the cleanliness of our hotel and the friendliness of our staff. We definitely look forward to your next visit to the North Bay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Eureka, CA

Great location

Posted May 17, 2017
Several negative issues weren't the hotel's fault. The army of garbage trucks in the restaurant parking lots at 4am. The insufficient wall outlets that would've made it possible to plug in a charger. The absence of a coffee pot in the room, so that one has to get fully dressed to get your first cup of coffee in the lobby. Oops, that one was the hotel's fault. Good stay for the money, though.
Comment from Hotel Management
May 17, 2017 by Aaron, Hotel Management
Thank you for your review. We are pleased that you enjoyed the value that our hotel provides. We do have several outlets in our guestrooms and also built into the desk for charging electronic devices. We definitely look forward to your next stay in beautiful Wine Country.
2 out of 5
by A verified traveler from Grand Terrace, Ca.

Nice hotel, I wouldn't stay at again.

Posted May 11, 2017
Rooms were very clean. To much noise autos and other guests coming and going at all times of the night, slamming doors... Too much drinking on the property by guests...
Comment from Hotel Management
May 11, 2017 by Aaron, Hotel Management
Thank you very much for your review. We are sorry that your stay with us was anything less than enjoyable. We hope that you decide to give us another chance during your next visit to our area.
2 out of 5
by A verified traveler from W

Dirty room

Posted May 9, 2017
Blanket dirty on bed, mold in shower in several places, toilet was used before we used it bathroom floor dirty BAD. Iron didn't work, stayed a couple of days. Nice bed but hotel needs a GOOD cleaning everywhere. Won't stay again, wouldn't recommend unless desperate. Staff friendly but didn't pick up phone when called downstairs for a new iron.
Comment from Hotel Management
May 11, 2017 by Aaron, Hotel Management
Thank you for your feedback. We are sorry that your stay with us was anything less than enjoyable. This is definitely not acceptable to us as we set very high standards at our facility. We hope that you decide to give us another opportunity to provide you with first class service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value motel

Posted May 8, 2017
Pros: Close to restaurants and shopping
Cons: Water pressure in shower
Requested a top floor room and received it without any problem, room was clean and comfortable, very small but it was fine for one night. Neighbors were very noisy but the the front desk called them right away. The water pressure in the shower was very week but I would still stay here again for a one night trip.
Comment from Hotel Management
May 8, 2017 by Aaron, Hotel Management
Thank you for your review. We appreciate your feedback. We would like to apologize that your stay with us was anything less than enjoyable. We will definitely take a look at the deficiencies that you outlined and we will take care of them immediately. We look forward to your next visit to our hotel.
2 out of 5
by A verified traveler

Posted May 7, 2017
You get what you pay for. It's a reasonable price if you only need to sleep but there is no iron or blow dryer in the room.
Comment from Hotel Management
May 8, 2017 by Aaron, Hotel Management
Thank you for your review. During your next visit please request a deluxe room in our beautiful courtyard. These rooms come equipped with an iron, ironing board, hairdryer and refrigerator.