Large, busy facility in wine country
Posted Jul 13, 2016
This multi-building facility is located just outside Santa Rosa with reasonably good access to Hwy 101 and all the corresponding aspects of central Sonoma county. The room was clean, well appointed, and sufficiently large, but noise from outside was not well damped. Also, there were signs of wear and tear in the bathroom and hallways. The hotel was very busy and the pool area overcrowded. Experience with the attached restaurant was mixed: at dinner the duck was underdone, the sirloin steak was tough and not cooked as ordered, and our waitress apparently had other things to do than attend to us; however the next morning breakfast--separate voucher--was varied and abundant and service was fine. Overall we did not feel that the hotel experience lived up to expectations for the brand.
Comment from Hotel Management
Jul 13, 2016 by HotelMgmt, Hotel Management
We appreciated your feedback about your stay. We regret any inconsistencies in service you received at our on-site restaurant and will work with our team to make improvements in the service and preparation of our menu selections. We hope to have the chance to welcome you back again. Thank you.