Ratings based on 693 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and accommodating.

Posted Jul 20, 2015
This is by far the cleanest and well put together room I have had in a long time. People in the lounge and reception all amazing. :)
Comment from EPC
Aug 24, 2015 by General Manager, EPC
Thanks for your validation. We're working hard to be the best value hotel in wine country! Hurry back - we love our return customers!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2015
Cons: Provide a printed receipt.
Everything went very smoothly. The desk clerk at check out time said it wasn't possible for her to give me a printed receipt since my account had a zero balance, which seemed pretty odd.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 16, 2015
All was nice except plastic cover on mattress - made sleeping really hot, even with AC turned up.
1 out of 5
by A verified traveler from west LA

Rude staff, noise at 6:00 AM, lack of respect!

Posted Jun 8, 2015
We where waking up by cleaning people at 6 AM, after that more noise so we got up and left the hotel! No central air and heat, noise from air unit all night, general manager so rude and incompetent, never apologize or show his face! Big liability for the corporation! Can't go back there ever!
Comment from Hotel Management
Aug 25, 2015 by General Manager, Hotel Management
Sorry for your perceptions. We have no cleaners starting before 8am, so I'm not sure what bothered you. We do have central air and heat for the hotel's public areas, but luckily each room also has their own AC/heat unit so that each individual can control it themselves. Best of luck in your future travels.
5 out of 5
Recommended
for Couples
by Tom from Benicia, CA

Great facility and staff!

Posted Jun 2, 2015 on Hotels
We had a great "Mom and Dad" getaway! The staff were very helpful and friendly. Even the house keepers were happy to provide extra coffee for my habbit. The location was quiet, yet only minutes from the nice little downtown of Petaluma.
Comment from Hotel Management
Aug 22, 2015 by General Manager, Hotel Management
Always good to hear about a "mom and dad" holiday. I hope you plan another one soon!
4 out of 5
Recommended
for Business Travelers
by Jill from AZ

Good location for a nice nite sleep and morning ru

Posted Jun 1, 2015 on Hotels
Lovely location with the wetlands right there for an excellent morning run.
Comment from Hotel Management
Aug 22, 2015 by General Manager, Hotel Management
You're so right - the 65 acres adjacent to the hotel is a perfect place to walk or run. It's also a bird sanctuary full of wild and rare local birds. We actually do have guests who stay with us just for the birds! The wine, redwoods and coast are just added bonuses! Hurry back.
4 out of 5
Recommended
for Families
by A verified traveler

Good hotel, very poor internet service

Posted May 28, 2015 on Hotels
Clean hotel, comfortable rooms, Very poor internet service despite telling staff and no improvement in internet speed. Hard to be without internet in this DNA age. Quiet and peaceful hotel otherwise.
3 out of 5
Recommended
for Couples
by Randy from Eureka

Overpriced

Posted May 27, 2015 on Hotels
Too expensive and no free breakfast. Understaffed at the desk.
Comment from Hotel Management
Aug 22, 2015 by General Manager, Hotel Management
Marin, Napa and Sonoma counties are definitely at the higher end of the price scale. Still, we are working to make sure that we are the best value full-service hotel in the area. While breakfast is not free, we do have a great new chef that would be happy to cook you up a wonderful meal to start your day!
5 out of 5
Recommended
for Business Travelers
by David from Salt Lake

Nice place in Petaluma!

Posted May 25, 2015 on Hotels
Would stay here again.
Comment from Hotel Management
Aug 22, 2015 by General Manager, Hotel Management
Thanks so much. We hope you do! Make sure to check with the front desk for things to do. There's so much beauty and adventure surrounding the hotel that it would be a shame to miss it all!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Great!

Posted May 23, 2015
This was perfect for us...... We just needed something easy, reliable, safe and clean! Will stay again!
Comment from Hotel Management
Jun 17, 2015 by General Manager, Hotel Management
Thanks for your comments. I hope you hurry back. I'm working hard to ensure that this is the best value full-service hotel in the area! Let me know how I'm doing next time you stay!