Nice hotel in quiet area
Posted Mar 9, 2017
Our stay was great. Hotel was a 5 min drive to downtown Petaluma and far enough from the freeway that you couldn't hear it. Hotel was very clean and had lots of parking.
Only complaint is that upon check-in we got assigned a room that I am fairly certain had people in it. We got our keys and room number, and got to the room to find the 'Do Not Disturb' sign on it. Thought it was odd for that to be on a room that was just being checked into, but thought maybe it was left on my housekeeping by mistake, so tried to enter. Keys didn't work, so went down to let them know and they reset the key. Still did not work. Went back to ask for a new room which they gave us (and with a view of the marina, which was nice), and we were able to enter.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thanks for taking the time to do a review for us. Very odd sounding experience with your guest room keys. I am sorry - obviously not our standard! I do hope you hurry back as we'd love a chance to get it perfect next time!