Ratings based on 957 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Salt Lake City, Utah

Amazing! I could not have asked for more.

Posted Sep 20, 2016
We came to Petaluma for a wedding. We were pleased by the view, the comfort and cleanliness of the rooms, and the staff. I could go on and on the staff was helpful and kind. Love that you have Starbucks. Thank you for making our stay memorable.
4 out of 5
by A verified traveler

Posted Sep 15, 2016
Nice location near freeway.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Thanks for staying with us. Glad you enjoyed the visit! Scott Satterfield General Manager
5 out of 5
by A verified traveler from Downeast Maine

Very Happy Experience

Posted Aug 29, 2016
A beatifully run and happy place to be to take advantage of the many lively things happening in Petaloma and Sonoma County.
5 out of 5
by A verified traveler

Posted Aug 25, 2016
Excellent stay with my fsmily, stayed for about 3 days. Close to downtown petaluma
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
So glad that you had a good stay! We love seeing our family guests enjoying Petaluma and the coast. Please hurry back, there's more to explore! Scott Satterfield General Manager
5 out of 5
by A verified traveler

Posted Aug 25, 2016
Easy access from the highway. The beds are very comfortable, and the room was clean.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Thank you for your high marks. So glad you enjoyed your stay. The beds are still very new, and our cleanliness scores put us in the top echelon of Sheraton Hotels. Glad you noticed. Please hurry back! Scott Satterfield General Manager
4 out of 5
by A verified traveler

Very nice hotel

Posted Aug 22, 2016
Very clean hotel with exception of a stained carpet close to the entry on the way to our room. The food is just ok, we waited a long time to be waited on for breakfast. Being it was not crowded we were a little annoyed. They do have a friendly and helpful staff. Easy access from the freeway and close to downtown Petaluma. If you ask for a marine view also ask for a upper floor room as the 1st floor only has a regular window view. With people walking by and drapes closed for most of our stay it was not worth the extra we paid. Family friendly and a good business choice. Over all I would recommend this hotel to others, just plan on eating elsewhere.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Thanks for taking the time to post a thoughtful review. I'm glad you enjoyed your stay. I do apologize for the wait in the restaurant. We are working to ensure faster service all day! Please hurry back and let me know how we are doing! Scott Satterfield General Manager
3 out of 5
by A verified traveler from Hillsborough, NC

OK hotel

Posted Aug 21, 2016
Location: Very convenient to downtown.
Reception clerks extremely helpful. In room air-conditioner unit horrendously loud.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Thank you for your feedback. Did you let someone know when you were at the hotel? We do have replacement units that we can switch out if a unit becomes loud! Hope you hurry back - we'd love to earn a "5" from you next stay! Scott Satterfield General Manager
5 out of 5
by A verified traveler from san diego, ca

Family road trip

Posted Aug 18, 2016
The Staff was very welcoming, professional and friendly. From the moment we walked in to when we left. The rooms, gym and club room was just perfect. Over the course of the trip we stayed in different hotels and so far this tops them all.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
I'm so glad that you enjoyed your stay! We certainly hope that we'll see you again very soon. Thanks for the photos and thoughtful review as well! Be well! Scott Satterfield General Manager
4 out of 5
by A verified traveler from Danville, CA

Beautiful hotel on the Petaluma River

Posted Aug 15, 2016
Pros: The Exterior grounds are beautiful, its a large hotel, rooms were large and comfortable.
Cons: Responsiveness to concerns raised. I noticed someone had dumped their cigarette trash just near the front entrance....I mentioned it to the front des
Location: Great downtown area with Victorians and Antique shops to expore
We greatly enjoyed our stay at the Sheraton Petaluma. The room and bathroom were very large and comfortable. The view of the Marina and the drawbridge was gorgeous, although the water in the Marina was a dirty brown color. The person checking us in could not have been nicer...took some extra time to find my SPG account. Great service.
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Thanks so much for your thoughtful review! I'm glad you enjoyed your stay. I do hope you hurry back - it's a great location to return to for future exploring! Be well! Scott Satterfield General Manager
4 out of 5
by A verified traveler

Posted Jul 21, 2016
we enjoyed our stay there. Pictures showed the pool area bigger than it actually is.