Ratings based on 77 Verified Reviews

4.1 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Real Comfort in Guerneville

Posted Jul 19, 2017
Pros: Its comfort and quietude.
Cons: Nothing
Location: Safe environment and very close to all shops and restaurants
Question extra charge to my credit card of $26 which was not explained to me. I bought nothing in the room at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
I love the location, so we can walk to town. The staff was nice enough to make up the sofabed for the night for a friend, and were very accommodating. The room was well appointed with glasses, utensils etc.
Comment from Hotel Management
Jul 15, 2017 by Sunny, Hotel Management
So glad you enjoyed your stay, just as must as we enjoyed having you! Be well, safe travels, and visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Leandro, CA

Nice inn and spa

Posted Jun 7, 2017
Pros: The rooms, the grounds and the spa. Also, it was located in a great area.
Cons: The bed.
Location: There really isn't much to do there. There aren't a lot of restaurants in the area so it was kind of hard finding something to eat.
We had a very nice stay. We especially liked the spa treatment. The grounds were just lovely. My only really issue was the bed. It was not very comfortable. It was very hard for me to get comfortable in order to sleep. But otherwise the room was fine.
Comment from Hotel Management
Jun 10, 2017 by Sunny, Hotel Management
Sharon, I am so sorry you didn't enjoy the bed! I understand; I personally need a very firm mattress and ours tend to be on the plush side. We are so glad you enjoyed your spa experience! We pride ourselves on the knowledge and professionalism of our therapists; very glad they did not disappoint! Thanks again for choosing West Sonoma Inn and Spa for your stay. We look forward to seeing you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk

Quaint Inn in Western Sonoma

Posted Apr 22, 2017
Pros: The location; the quiet rooms;
Cons: The toilet in our room leaked, but the manager took care of it.
Location: Guerneville is on the Russian River: canoeing, kayaking, fishing. Hiking in Armstrong State Park. The Korbel Winery (bubbly!); The Pacific Ocean
We knew we would be arriving late after the front office would be closing, the manager texted us details on how to check in and get into the room. Very thoughtful of him. The room was large and nice. We appreciated the in-room mini-fridge and the recommended restaurants. The main street of Guerneville is within walking distance, so the property is quiet. We felt well-rested after our stay.
Comment from Hotel Management
May 15, 2017 by Sunny, Hotel Management
I am so glad you enjoyed your stay! Thank you for letting us know about that pesky loo too, we are having it fixed. Thank you for choosing West Sonoma Inn & Spa! We hope to see you again soon! Be well and safe travels, Sunny, GM Director of First Impressions West Sonoma Inn & Spa
1 out of 5
by Lisa

They don't honor the price they quoted - beware!

Posted Apr 17, 2017 on Hotels
Pros: I've stayed here before and like the location. The room and the grounds (especially) are clean. The pool area is pretty big and nice. Cons: No AC (not big deal for time of year we stayed, but may be in the summer) The TV you can't swivel at all so it's aimed straight at the wall. The wifi had horrible connectivity. Also, and this is the main reason why I won't ever stay here again: The quoted price I was for given and have in writing was not what I was charged. I booked the hotel in Jan for April dates When I got home and checked my receipt, they had charged me $64 more. The answer I was given was I was quoted at winter rates, but stayed during the spring. REALLY?! When I made my reservation, it was for APRIL dates. Shouldn't the quoted price be for the time you are actually staying there, and not for the actual time you made the reservation?! That is their reasoning (excuse). I'll never stay here again, this is pretty much false advertising of their rates. I don't think trickery is a very good way to have repeat customers.
5 out of 5
by Ben

Great Sized rooms, nice view, super staff

Posted Apr 7, 2017 on Hotels
Big rooms with nice views of vineyard as well as having outdoor patio. Friendly staff. Great location off main road yet quiet. Wish they'd make room numbers more visible from road/parking. I'd recommend the place.
Comment from Hotel Management
May 15, 2017
That is great feedback Ben! I will look into more visible room markings asap. Hopefully we will exceed your expectations on your next visit! Be well and safe travels, Sunny
4 out of 5
by A verified traveler

Convenience of hotel to beach and other recreation

Posted Mar 27, 2017
Pros: Convenience to Bodega Bay.
Cons: Guerneville needs to address their homelessness issue.
Location: Pacific Ocean and Armstrong Woods.
The hotel and staff were very pleasant, however, the homeless population in Guerneville is very apparent, even at the hotel, and this caused younger family members some stress. Although this is not a reflection of the hotel itself, the issue is apparent because of the hotel's location.
5 out of 5
by Ryan

Posted Mar 24, 2017 on Hotels
Great hotel. Room was perfect. Located right downtown.
2 out of 5
by A verified traveler

Not worth the price

Posted Mar 20, 2017 on Hotels
This had great reviews on Hotels.com but it felt rather out of date and a little old for what we paid. ($175/night) Thankfully this was just a one night stay. We decided to have a quick family getaway but our baby was a little under the weather. We needed to stay in which was fine by us but there was only basic cable/no movie channels or On Demand/no DVD players in the room. Guernville is also a rundown town. We only planned to stay here to drive to the coast the next AM, but think Santa Rosa or somewhere else would have been better.
5 out of 5
by LeAnn

Highly recommend

Posted Mar 13, 2017 on Hotels
Really amazing value for the price! Private jacuzzi on the deck, amazing view and amazing location!