Posted Aug 17, 2015 on Hotels
GPS will get lost. Why the hotel does not correct its address to make it easy for guests by writing a detailed description how to get there.
The hotel is spread on several steep slopes that require its staff to go on a Vespa from one room to another. The first room we got had no air condition ! However, they changed the room for us with no problem. The new room had a great view, but beware that, I woke up at 5 am .. with ants on my face and under my pillow! The room was infested ! It was clearly not the first time, as I looked around and the ants were coming in through holes around the electricity plugs.
The hotel is selling itself as an Agriturismo experience. Well, if they already inform the guests that the experience feels like camping indoors, then, by choice, I would be fine with it and even would enjoy it ! BUT, a few rooms didn't have air conditioning, and forget about internet !! It simply doesn't work, and they could charge you 3 euros for it if you want to use in your room. Again, if the purpose is retreat, then drop saying that it has WIFI. It even had problems in the public areas, making the cashier call the VISA company to charge credit cards.
They need better management .. wifi .. cleaner rooms .. pest control .. GPS location fixing ... OR simply state that this is a farm .. with indoor camping life style.
But the restaurant is exquisite .. but this alone does not make a hotel great.