The worst hotel I have ever stayed in!
Posted Nov 13, 2016
Small rooms did not have coffee machine in the room, tiny TV, problems with the WIFI.
After a long drive from Rome to Sorrento we did not receive any especial attention from a 5 star hotel, they did not give us anything to drink or a warm towel to refresh when we arrive, the parking was very difficult to access and the facilities were closed at 11pm with no area available for Socializing after that hour.
Our friends were celebrating their wedding anniversary and they did not allow us to uncork a special bottle of champagne that they had keept for the occasion, they did not congratulate them nor did they have any gesture for be celebrating the special occasion in their hotel as is usual in hotels of this category. During the breakfast they did not had the outside area that has the beautiful Vesuvius and the Amalfitana coast view available to sit down because as it had rained the night before but they did not cleaned it, I found it to be unacceptable since that area is the most beautiful of the hotel.
They did not have room service at night just cool appetizers.
When I asked to speak to the manager the employees at the front desk reported that the manager was not there and that the manager was the owner, the employees acted as if they feared the owner.
This hotel despite its beautiful view and good location is not even remotely a 5 stars and does not deserve to belong to SLH since its strict policies, facilities and standards do not measure up to such exceptional classificatio