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Reviews of Grand Hotel La Pace

5 out of 5
Grand Hotel La Pace
Via Tordara 10, Sant'Agnello, NA

Reviews

8.4

Very Good

Rating 10 - Excellent. 185 out of 434 reviews" "
Rating 8 - Good. 162 out of 434 reviews" "
Rating 6 - Okay. 55 out of 434 reviews" "
Rating 4 - Poor. 24 out of 434 reviews" "
Rating 2 - Terrible. 8 out of 434 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Shelley

Disliked: Staff & service, room comfort
Far far away
Location is difficult, their shuttle is at awkward times and often too full so you end up paying 30euro 2 ways just to go downtown for dinner. Staff is very unfriendly and not helpful at front desk. Breakfast needs work n
Stayed 4 nights in Oct 2023

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy To Be There
Stayed 6 nights in Sep 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent! The rooms are a little dated but we still had a wonderful stay! They have a shuttle bus that runs into town several times a day which was very convenient. My only complaint was the coffee- awful! But there is a wonderful pizza place right around the corner that made the best cappuccino that we had our entire trip! Will definitely stay there again!

10/10 Excellent

Paresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel is well maintained with lots of art works in the hall ways and tile work in the rooms, friendly staff. Complimentary breakfast was good, but can get Tired of it after few days of saw food.
Stayed 3 nights in Aug 2023

2/10 Terrible

SAIMA

Stayed 1 night in Aug 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This at one point in time was a grand luxurious place but now it is too big for number of guests staying there. Buffet breakfast is not very good and coffee is horrible (drip coffee in ITALY?). Breakfast outside would be nice. On plus side very charming , old style italian experience rooms and decor great dinner views and away from busy centro.
Stayed 4 nights in Jul 2023

4/10 Poor

Lydia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Old and crusty
Yes this place may have been 5-stars 20 years ago, when the staff were still young and the pillows were still fluffy. Nowadays it could use a top to bottom makeover, from the stinky vestibule, to the stiff beds and rough linens. Everyone is grumpy, the bus drivers, the front desk, especially the old night shift. Staff entered our room unannounced on the daily every morning, with us still sleeping in bed. Towels were thin and dirty, I had someone's hair or makeup on each new towel I received. Front desk is rigid and unaccomodating, and the night shift just stares at you grumpily. Most importantly, they don't like anyone lounging in the lounge area, we got kicked out with a wagging finger twice. This place is overpriced for the rusty hardware, unfriendly staff, and the rockhard pillows you get, plus the furniture is just hideous. Lastly, not a single sidewalk in a one-mile radius, this place is NOT walkable, matter of fact, you'll be risking your life getting around without a ride. The pool is nice, but my family will NOT be returning to enjoy it, because it's not open long enough in the evening. Honestly, I just felt like I was back in grade school, being watched and chastised constantly. Sad and spoiled vacation.
Stayed 6 nights in Jun 2023

8/10 Good

David, Eagle

Traveled with partner
Liked: Cleanliness, staff & service
It’s a classic, beautiful hotel. The staff was wonderful and the breakfast was very good. The ocean view room has a panoramic view of the water but from around 2-3 miles away. Our room was small, bathroom was very small with no curtain for the shower. It only has a 3-foot glass instead making it hard not to get the floor wet. The bed and pillows were horrible. The location was isolated and you couldn’t walk to any restaurants. However, they offered free scheduled shuttle to the town.
Stayed 6 nights in Apr 2023

6/10 Okay

Jessica

Traveled with family
Stayed 2 nights in Apr 2023

8/10 Good

Mustafa, Richmond

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a nice hotel and very close to Sorrento (ferry station to Capri. There is a free parking parking (on-site). Rooms are clean and nice. Very quiet area. We did not happy only with breakfast.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Worn and old fashion
Everything is old and worn in this hotel. Doubt it is 5 star hotel. Room was cleaned every day but that does not help if carpet and wallpaper is not changed in years. Towels were clean but worn, thin and discolored after many years of use. First day shower was not working, but repaired next day. Streets are not very walkable, but luckily hotel provides shuttle bus to Sorento, although I would like to be more often.
Stayed 4 nights in Oct 2022

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel Just Outside Sorrento
The Grand Hotel La Pace is visually beautiful. It is located just outside Sorrento and provides regular shuttle service to and from Sorrento. The service is formal and helpful. We enjoyed our stay.
Stayed 3 nights in Sep 2022

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth considering
Good facilities but a little old-fashioned. Carpets need to be replaced. Breakfast buffet is basic; maybe more Italian standard than IRL/UK version. Staff very helpful and willing. Location is not ideal. Shuttle is a life-saver although times need to be more frequent as walking to Sorrento is quite hazardous due to lack of footpaths ( definitely not fault of hotel!)
Stayed 7 nights in Sep 2022

10/10 Excellent

Milorad, Nepean

Stayed 4 nights in Aug 2022

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel, helpful staff - BUT it needs updating badly. Needs new sunloungers and umbrellas by the pool, new towels in the rooms, better dinner options, etc.
Stayed 7 nights in Aug 2022

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable holiday in this excellent hotel. Friendly and efficient staff headed by the terrific maître d'hôtel Giovanni who always greeted us with a smile at the bar & restaurant. Well done. I would recommend this hotel to any traveller.
Stayed 9 nights in Jul 2022

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel beautiful pool just a bit of a walk to downtown Sorrento
Stayed 1 night in Jun 2022

10/10 Excellent

Arnon

Stayed 6 nights in Jun 2022

4/10 Poor

Jelizaveta, London

Disliked: Staff & service
DISAPPOINTED!
Disappointed with our stay here last month Not 5 star standard, more like 3 star No shower gels or hair conditioner supplied The bath towels need replacing No tea or coffee facilities Staff with poor English speaking skills If you get a room 220-225 (unlucky) We would not recommend this hotel to anyone!
Stayed 9 nights in Jul 2017

8/10 Good

John, Suffolk - UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy times in the sun
Very grand interiors. Nice bars - excellent staff and good food in the restaurant. We had probably the worst rooms in the hotel 201 and 202. But even these were spacious and comfortable - though no view at all (we looked directly at a wall!) None the less we were really close to the pool area which was convenient. We thought the restaurant was lovely with good and varied, tasty food. Wine is provided as part of the all-in package: in our view the White was a bit grim; the Red was OK and the Prosecco actually quite good. The shuttle bus is really helpful to get in and out of town - as taxis really expensive. Public transport, is very cheap. The hotel gym is nice but would benefit from heavier free-weights or some weight based machines to complement the cardio equipment. All the staff were helpful - but bar staff in particular were good and made lots of entertaining cocktails (all part of the inclusive deal - great!!) Overall a good experience.
Stayed 7 nights in Jul 2017

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
We knew the room would not have a sea view, however pidgeon poo was not the view we extpected - on the window cill and on all the surfaces of the timbers supporting the not started demolition project next door. When asked if we could swop rooms we were advised "we are full, please ask tomorrow morning", and then advised "we are full, please ask this evening". We overheard this same stuck record message given to 6 other couples, so well rehersed! Suggest you check which rooms are being offered for sale before committing - not good PS final photo is the damp above the door....
Stayed 7 nights in Jul 2017

6/10 Okay

David, Perth, Australia

Liked: Staff & service
No Room at the Inn, Happy Ending
When we arrived they told us there were no rooms available even though we had confirmed reservations! Rooms had been organized for us at the nearby Hotel Alimuri which was very good, beach-front location although further from Sorrento, and full board at the same price as the Grand Hotel. Somebody messed up but I believe we got a good deal in compensation.
Stayed 6 nights in Jul 2017

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2017

8/10 Good

Heather

Liked: Staff & service
Disliked: Room comfort
Not a 5 Star Hotel - But a good 3
The hotel itself is beautiful, in a stunning location. The staff were all lovely and very helpful. We were very disappointed, however, when we arrived to our room. We felt like we were put in the crappiest room in the hotel. It smelled old and musty, there was no window and barely big enough for the bed. The bed was the worst part of our stay. It's 2 twin puts put together, but nothing holding them together. The mattresses were hard as rock and the pillows felt 20 years old with no cushion. When we tried to see if there were other rooms available (seeing as how this was our anniversary) we were told the hotel was completely booked. But then we heard from other guests that is apparently what they say. So I'm not sure what's going on there. I guess my recommendation would be, that if you're going to stay at this hotel, make sure you have a large room with a window/view.

2/10 Terrible

Jorunn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star hotel!
Where to begin... Total disappointment. Room: Hard pillows (asked for soft, they didn´t have...) Shower/bath area a disaster, so discusting I couldn't´t bring myself to have a bath. Shower head sorely needed changing. etc etc. Amenities equivalent to what you get at 3-4 star hotels. Set up for all-inclusive, so having a small meal a-la-carte was difficult. No English channels on TV, only Italian. This is acceptable at a 3 star hotel, but not at a "5-star". I could write more.......

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel we have ever stayed at.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly, professional staff.
Overall a really pleasant stay. It could've been made better by providing tea, coffee making facilities in the room. The evening meal was of a really high standard. Enjoy your stay....

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely fantastic! Management and staff were amazing! Only thing to avoid is the excursion to Isle of Capri! Do not book one through hotel- was terrible! Book another company! Please understand the hotel book through an external agent! Everything else was perfect!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very Good Hotel in the Sorrento - Amalfi Area
We had a very lovely stay at La Pace. The staff was available, efficient, courteous, and accommodating. As my husband and I were taking my parents on this trip to the Amalfi Coast, the hotel and rooms were extremely comfortable for their needs and likes and they were very happy. (We probably would have chosen more of a boutique hotel that was more modern.) That said, both of our rooms were bumped up to suites which was very sweet indeed. Breakfast was plentiful but could have had some healthier alternatives and some variation from day to day. The woman making omelettes practically seemed like she was a zombie. The staff at the front desk was extremely helpful and answered every question or met every request quickly, effectively and with a smile. The hotel could really garner another star if they put a little more effort into it. There was a bit of a dowdy feel if you looked around a bit. The carpets throughout really should be replaced, the spa area was positively depressing (not that we were there for a spa experience), the deck around the pool was desperately in need of repair or refurbishment. Like I said, this was a good hotel and a very good value for the money. But, with just a bit of thought and effort this could have been a truly luxurious experience and it wouldn't have taken a lot to make that happen.

10/10 Excellent

fiorella

Liked: Cleanliness, staff & service, room comfort
clean hotel, lobby is beautiful, standard rooms,
little out of the main hubb, difficult to find

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel with free shuttle to downtown Sorrento.

8/10 Good

Alex, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel La Pace
Great hotel, fabulous pool, hotel generally feels like it needs some money spent on it, public areas are a little dated, suite we had was excellent, massive room.

6/10 Okay

Joseph, Beirut, Lebanon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
First look from the outside, the hotel looks as a palace as well as the lobby. The staff at the information desk were very nice and all smiles and very polite. Rooms are comfortable but when you open the window, all you see is a house in ruins with plants growing everywhere, like a haunted house. I mean they could have planted some trees to hide this macabre sight. These rooms were advertised as mountain view. Since our rooms were underneath the restaurant, we knew when it closes. You can hear all the chairs and tables moving around 11/midnight. The worst was the breakfast. Very little choice, worthy of a 1 star hotel. Ham, one choice of cheese, diluted orange juice, eggs, pancakes, cookies and everything related. Half the time, coffee pot was empty and had to ask to fill it. The staff at the restaurant were loud speaking to each other. They do their job like they were underpaid. The hotel is 15 minutes walk to downtown but since it's on a hill, it's tiring to walk back at night. They have a free shuttle bus that always shows on time as scheduled. The reason we chose this hotel was because it's a five stars and it has a parking lot.

6/10 Okay

Paul, London

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Grand is a very apt description for the hotel
Whilst the hotel is beautiful and set in a lovely, if inaccessible location, it could do with some TLC in certain areas. The pool area in particular urgently needs attention with rotten decking and in general disrepair letting down what is an otherwise stunning setting.5 stars is definitely flattering. Reception staff excellent friendly and helpful and the hotel is very clean impressive and set in beautiful surroundings. Despite it's impressive facade and lovely setting I wouldn't recommend the location for people with mobility issues as the walk from town to the hotel set in this hills is quite an arduous one albeit the regular shuttle to the main town of Sorrento (some 1 mile away is a godsend).

6/10 Okay

Jo

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel, amazing staff - a little updating
Staff unbelievably friendly and welcoming. Stunning entry to hotel, dining areas beautiful but corridor carpets worn, some of the pool area a little tired and bathrooms could do with updating. Shuttle super to and from Sorrento (with a taxi costing minimum €25 highly advised!) but unfortunately this did map out your day a little as you worked around shuttle times. Wifi terrible! Food was great both at breakfast and evening meal. A nice stay

8/10 Good

Marie, Paignton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not five star, four at the most, bit dated, but was clean and breakfast was good. 28euros in a taxi to town if you don't use the shuttle bus.

6/10 Okay

valeed, Chanhassen MN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Poor hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Dissapointed
Room 101 next to breakfast room very noisy from 6-45am. Bed & pillows very hard. Bar expensive. Pool service good. Old fashioned style. Location not great 10 mins walk down hill to town.

4/10 Poor

Hamidreaza, London

Disliked: Staff & service, property conditions & facilities, room comfort
Not a good value for money!
Our stay was not pleasant at all. We had 2 rooms both of them facing a very old and ugly wall which was literally 2-3 meters away. The rooms are old and generally only the lobby of the hotel is nice this is a tired hotel in need of refurbishment. Breakfast is not good at all. The staff were friendly and tried to be helpful but the shortcomings are from the hotel management.

4/10 Poor

Agnes, Bangor

Not a four star!! Food shocking and breakfast less than satisfactory!! No hot food after 9:30! May have been because the place was half empty! No atmosphere! Rather a large palatial building!

8/10 Good

Maria, Essex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel quiet and very friendly staff
We enjoyed the hotel facilities and food. We used the hotel bus to visit Sorrento which was very handy and convenient.
Ravello
Pompeii
The hotel entrance
Sorrento

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
This hotel is in a quiet residential area. They have a good shuttle bus service. The breakfast was nice with plenty of selection, and the service fantastic. It's very upmarket in places but the condition of the rooms, balcony and carpets is more fitting of a four star hotel. I loved Sant'Agnello but would stay closer to the beach next time.

10/10 Excellent

Archie, Stroudsburg PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the very best.
This hotel richly deserves its 5 star rating. Staff are friendly, attentive and conscientious. There is lots of space, delicious food and lots of everything. Roads are narrow and driving can be scary, but that's what Italy is about. We loved our stay in this idyllic location.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean and well decorated hotel, fairly convenient shuttle into town throughout the day.

10/10 Excellent

Daniel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and customer service
The hotel is a little dated however the staff was one of the best. Very accommodating, polite and willing to go out of their way to please. The breakfast is average with not alot of selection. Fresh fruit really wasn't good and often served canned fruit. Wifi rarely worked. The best things about this hotel were location and the staff. A 3-4 star hotel with a 7 star staff.

8/10 Good

sheila, stansted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel between 4/5 star depending on room
Shuttle bus a must as hotel up hill can walk to sorrento but last part of return journey in heat a bit trying.clean rooms excellent staff all eager to please.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GH La Pace
Great value for money in my opinion. Very clean, friendly staff. Shuttle bus to Sorrento is an excellent service. Couple of nice places too down the hill in St Agnello. It wouldn't merit 5 stars by Irish standards but still a lovely hotel. Evening meal was lovely, musicians playing most nights. I really enjoyed my stay, hotels in the area are expensive I feel that we got a good deal on GH La Pace. Any people in the hotel we met all seemed to be happy with their hotel choice except for one American woman who had a passion for complaining

6/10 Okay

Shelley, Sorrento, Italy

Nice looking hotel
average at best

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicer hotels
The hotel was nice, and had a beautiful reception but it was at least a 35 min walk from the centre. They do offer a shuttle service but it's limited. I found the hotel expensive to eat or drink at and very limited, ie no bar snacks etc. The nearest array of shops or cafes is 10 min walk. Sorrento is beautiful and we didn't mind walking, but I would maybe advise saying closer

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over the Top!!!
Wonderful. Literally over the top. You will be amazed by the views. I would go back anytime.Very nice friendly people.