Ratings based on 515 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Great friendly, professional staff.

Posted Oct 9, 2016
Location: We enjoyed a walk from the hotel to sorrento town centre. A boat trip along the Amalfi coast. 4x4 versuvious trip. Capri, and Anacapri.
Overall a really pleasant stay. It could've been made better by providing tea, coffee making facilities in the room. The evening meal was of a really high standard. Enjoy your stay....
4 out of 5
by A verified traveler

Posted Sep 9, 2016
Good hotel with free shuttle to downtown Sorrento.
3 out of 5
by A verified traveler


Posted Aug 30, 2016
Complessivamente l'hotel è ben tenuto, si percepisce solo una leggera aria di anni 80/90. Sono rimasta un po' delusa dalla camera, un albergo a 5 stelle, il bagno ha una tendina per la doccia! Capisco che probabilmente si sia rotto il vetro...ma un albergo a 5 stelle DEVE per forza provvedere ad una riparazione! Poi sul sito riporta che ci sarebbero stati canali premium (credo dovreste sentire l'hotel) non hanno premium ne sky. Per il resto nulla da ridire.
3 out of 5
by A verified traveler from Beirut, Lebanon


Posted Aug 28, 2016
Pros: Rooms cleanliness, reception staff, free shuttle bus, parking lot.
Cons: Breakfast, restaurant staff, some carpets in the corridors are worn (5 stars hotel shouldn't be like this).
Location: Location is up hill, nothing to do around except for the swimming pool. Have to go downtown.
First look from the outside, the hotel looks as a palace as well as the lobby. The staff at the information desk were very nice and all smiles and very polite. Rooms are comfortable but when you open the window, all you see is a house in ruins with plants growing everywhere, like a haunted house. I mean they could have planted some trees to hide this macabre sight. These rooms were advertised as mountain view. Since our rooms were underneath the restaurant, we knew when it closes. You can hear all the chairs and tables moving around 11/midnight. The worst was the breakfast. Very little choice, worthy of a 1 star hotel. Ham, one choice of cheese, diluted orange juice, eggs, pancakes, cookies and everything related. Half the time, coffee pot was empty and had to ask to fill it. The staff at the restaurant were loud speaking to each other. They do their job like they were underpaid. The hotel is 15 minutes walk to downtown but since it's on a hill, it's tiring to walk back at night. They have a free shuttle bus that always shows on time as scheduled. The reason we chose this hotel was because it's a five stars and it has a parking lot.
3 out of 5
by A verified traveler from London

Grand is a very apt description for the hotel

Posted Aug 25, 2016
Pros: beautiful appearance and very friendly staff and accommodation spacious and clean
Cons: Pool area needs urgent attention and breakfast selection hot buffet was poor albeit the pancakes were a delight.
Location: Sorrento is c1 mile on roads that are not pedestrian friendly, however once in Sorrento the town is stunning. as too the Amaalfi Coast boat trip
Whilst the hotel is beautiful and set in a lovely, if inaccessible location, it could do with some TLC in certain areas. The pool area in particular urgently needs attention with rotten decking and in general disrepair letting down what is an otherwise stunning setting.5 stars is definitely flattering. Reception staff excellent friendly and helpful and the hotel is very clean impressive and set in beautiful surroundings. Despite it's impressive facade and lovely setting I wouldn't recommend the location for people with mobility issues as the walk from town to the hotel set in this hills is quite an arduous one albeit the regular shuttle to the main town of Sorrento (some 1 mile away is a godsend).
4 out of 5
by A verified traveler

Elegantissimo albergo a due passi dal mare

Posted Aug 20, 2016
Ottimo hotel per chi decide di visitare Sorrento, Capri e Pompei. Situato in un posto tranquillo, permette di rilassarti dopo una gg di escursione perché dotato di ampia piscina con lettini e ombrellone, spa e palestra, oppure potete usufruire di un bel massaggio. Da tenere in considerazione
3 out of 5
by A verified traveler

Beautiful hotel, amazing staff - a little updating

Posted Aug 13, 2016
Pros: Staff, food, shuttle, entry and dining area, pool
Cons: Updating bedrooms, pool area,
Location: Sorrento outdoor pool was amazing
Staff unbelievably friendly and welcoming. Stunning entry to hotel, dining areas beautiful but corridor carpets worn, some of the pool area a little tired and bathrooms could do with updating. Shuttle super to and from Sorrento (with a taxi costing minimum €25 highly advised!) but unfortunately this did map out your day a little as you worked around shuttle times. Wifi terrible! Food was great both at breakfast and evening meal. A nice stay
3 out of 5
by Luciano from Roskilde

Posted Jul 23, 2016 on Hotels
Hotellet er gammelt og trænger i den grad til en opfriskning, hvis den skal leve op til de 5 stjerner.
2 out of 5
by Agnes from Bangor

Posted Jul 23, 2016 on Hotels
Not a four star!! Food shocking and breakfast less than satisfactory!! No hot food after 9:30! May have been because the place was half empty! No atmosphere! Rather a large palatial building!
4 out of 5
by A verified traveler from Essex, UK

Nice hotel quiet and very friendly staff

Posted Jul 20, 2016
Pros: Friendly staff, pretty room and in general the whole hotel is very well presented and located.
Cons: The decking around the pool and a more comfortable mattress and pillows.
Location: 30 minutes walking distance to the main square in Sorrento. Pompeii and Vesuvious is a must to visit
We enjoyed the hotel facilities and food. We used the hotel bus to visit Sorrento which was very handy and convenient.