Daily buffet breakfast (EUR 15 per person)

Reviews of Hotel Regina Sorrento

4 out of 5
Hotel Regina Sorrento
Via Marina Grande 10, Sorrento, NA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 469 out of 708 reviews" "
Rating 8 - Good. 191 out of 708 reviews" "
Rating 6 - Okay. 27 out of 708 reviews" "
Rating 4 - Poor. 13 out of 708 reviews" "
Rating 2 - Terrible. 8 out of 708 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with partner
Property was beautiful. Out room was clean and comfortable. Staff were extremely helpful. Would definitely return.
Stayed 4 nights in Sep 2023
Response from Guest Relation - Hotel Regina on Nov 4, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Domenica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from the balcony
Stayed 2 nights in Oct 2023
Response from Guest Relation - Hotel Regina on Nov 3, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Walking distance to the most amazing shopping, cafes and restaurants. But away from all the noise, so you get the best of both worlds. Beautiful coastal views from the hotel.
Stayed 1 night in Oct 2023
Response from Guest Relation - Hotel Regina on Nov 3, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Lola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relation - Hotel Regina on Nov 3, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

4/10 Poor

Maria, Calgary

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Beds are not good. Our bed was old and had a huge divet in it so one person slept lopsided. Carpets are very dirty. Breakfast food was day old and the serving staff had poor hygiene measures. Lady sneezed in her hand and then touched plates and food. Reception staff were helpful and courteous as well as the cleaning staff. Cleaning staff helped us layer comforters on the side of the mattress that was caved in. Some hotel staff treated us very impersonally; some grumpy people. Location is great. Roof bar was not much to talk about. Pool was nice and garden was beautiful. Breakfast terrace was great overlooking the ocean. Overall, I would not stay here again.
Stayed 2 nights in Oct 2023
Response from Guest Relation - Hotel Regina on Oct 21, 2023
We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome.We appreciate your observation and advice and assure you we will make good use of them.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location but not meet 4-star hotel’ standard
Good side, the room was ready at 11 AM. The breakfast served on the rooftop was nice for view and food, the service was great too. Unlike the other average 4-star hotels, the staff was not as friendly and professional (like a previous review said “Miserable staff!”). For 4-star hotel’s price, there was nothing else to offer, no coffee set or kettle in the room, not even a free bottle of water in minibar. Unlike the other Hotels.com VIP access properties, I have to ask about the perks, then allowed to exchange a bottle of sparkling wine to 2 small bottles of water that should cost 2 euro each.
Stayed 1 night in Oct 2023
Response from Guest Relation - Hotel Regina on Oct 21, 2023
We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome.We appreciate your observation and advice and assure you we will make good use of them.

10/10 Excellent

Fran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road to this beautiful hotel was extremely scary windy and single lane in areas. Parking was tricky but staff helpful and drove car into garage. Front desk staff also helpful and friendly. Would stay there again but would definitely not drive 😬
Stayed 1 night in Sep 2023
Response from Guest relation - Hotel Regina on Sep 30, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Sep 2023
Response from Guest Relation - Hotel Regina on Sep 28, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

KOSTIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was awsome
Stayed 2 nights in Sep 2023
Response from Guest relation - Hotel Regina Sorrento on Sep 23, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the located and views.
Stayed 2 nights in Sep 2023
Response from Guest relation - Hotel Regina on Sep 23, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel to stay at in sorrento...
great location..good service...tight to get a car to the hotel...better be a small car... nice view of the sunset...good restaurants are down the street to the beach...good area to be in..
Stayed 1 night in Sep 2023
Response from Guest relation - Hotel Regina on Sep 23, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

8/10 Good

fahd

Liked: Cleanliness, staff & service
Promximity to cenrer
Stayed 1 night in Sep 2023
Response from Guest relations - Hotel Regina on Sep 23, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Nelissa

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Regina was heavenly
Hotel Regina was absolutely beautiful. The view from our garden terrace was so nice to wake up to each morning. The view from breakfast was another plus. We loved enjoying the breakfast options and gazing into the bay of Napoli. I highly recommend the Hotel Regina and can’t wait to return in a couple of years.
Stayed 3 nights in Sep 2023
Response from Guest Relation - Hotel Regina on Sep 14, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Overpriced small rooms - not 4*
Great location, amazing view from breakfast area with good service. What lacked was booking their regular deluxe room - which seemed more like a hostel and not like 4* hotel. The room was tiny w a window facing a wall. The bed was very hard and there was no amenities included in room. Not even a glass to take water. The room had a small fridge with wine but provided paper cups. Also, the bathroom always had ants - not many but always around 10 and sometimes they moved into the room. They were the small ants- did not bite but the room was not pleasant and overpriced for what it was.
Stayed 5 nights in Aug 2023
Response from Guest relation - Hotel Regina on Sep 5, 2023
Thank you for sharing your valuable feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed our exceptional location, the breathtaking view from our breakfast area, and the service provided by our team.We apologize if there was any confusion regarding the categorization of the room as "deluxe" or similar. Currently, we do not have rooms with specific designations such as "deluxe" or "superior." We are committed to providing a high-quality experience for all our guests, and we regret that your room did not meet your expectations.Regarding the issue of ants, we appreciate your understanding of our efforts to address the situation in an environmentally friendly manner. We are actively working to prevent the presence of ants in our rooms without resorting to environmentally harmful chemicals. Your feedback is valuable to us and assists in our ongoing efforts to monitor and improve the situation.We hope you will consider giving us another opportunity in the future to provide you with a more satisfying overall experience during your stay. Your feedback is important to us as it helps us enhance our service and the quality of our environment.Thank you once again for choosing our hotel, and we look forward to the possibility of welcoming you back in the near future.Best regards,

2/10 Terrible

Marilyn

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
NOISY area -- no sleeping until 11:30 p.m.
This hotel would have gotten a Five star review HOWEVER, our sleep was delayed every night from LOUD MUSIC that comes from a venue across the street. This venue is for weddings, etc and open air blasts music until 11:30 p.m. into the hotel rooms that are directly across the street. Our room vibrated. We had an sea-front room and asked to be moved to the back of hotel and they said nothing was available. We complained about noise since we often had to get up very early and they said that there was nothing they could do until 11:30 p.m. The venue was used EVERY night we were there except one -- even week nights. The hotel was not at all apologetic about it -- we talked to many others in the hotel that were unhappy and the hotel attitude was that there was nothing they could do about it.
Stayed 4 nights in Aug 2023
Response from Guest relation - Hotel Regina on Sep 5, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the noise from the venue across the street. Your comments are essential to us, as they help us identify areas where we can improve our guest experience.We understand how disruptive noise can affect your rest and relaxation, especially when it persists late into the evening. We deeply regret that we were unable to offer you a more suitable room away from the disturbance. We strive to accommodate all guest requests, but unfortunately, on this occasion, our options were limited.We want to assure you that we take your concerns seriously, and we will be revisiting our communication with the neighboring venue to explore possible solutions or alternatives for our guests. We are committed to enhancing the overall comfort of our guests, and your feedback serves as a valuable reminder of the areas we need to address.We appreciate your patience and understanding during your stay, despite the inconvenience. We genuinely hope you will consider giving us another opportunity to provide you with a more peaceful and enjoyable experience in the future. Please do not hesitate to contact us directly if you plan to return so that we can make every effort to ensure your stay is exceptional.Thank you for choosing our hotel, and we look forward to the possibility of welcoming you back.Sincerely,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location in Sorrento
This is a perfect location in Sorrento. Half way between the marina and the town. Quiet area. Staff is very nice, pool area is lovely and the rooftop bar is fantastic.
Stayed 2 nights in Aug 2023
Response from Hotel Regina - Guest Relation on Aug 27, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

8/10 Good

Eoin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beside the coast and very near the restaurants and shops. Very nice staff and facilities.
Stayed 5 nights in Aug 2023
Response from Guest Relation - Hotel Regina on Aug 21, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay at, not too far from the port. It has an amazing view! Super clean and breakfast was amazing with a nice clear view. Highly recommend it!
Stayed 1 night in Aug 2023
Response from Vanna on Aug 19, 2023
Dear Jessica,Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really clean and very beautiful room. Mattress was on the very firm side of things!
Stayed 4 nights in Jul 2023
Response from Guest Relation - Hotel Regina on Jul 29, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel which is convenient to everywhere in the old section of Sorrento. Convenient parking and good rooftop restaurant and bar. Welcoming Prosecco was also a nice touch.
Stayed 2 nights in Jul 2023
Response from Guest Relation - Hotel Regina on Jul 24, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel with pool!
Fabulous rooftop terrace and restaurant. Easy walk to marina and shopping. Hidden gem!
Stayed 3 nights in Jul 2023
Response from Guest Relation - Hotel Regina on Jul 23, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Beata, The Woodlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Relation - Hotel Regina Sorrento on Jul 22, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Alicia, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and views at this property were amazing. The concierge was able to secure a reservation at one of Sorrento’s top restaurants at late notice. Would definitely recommend this as a hun when you travel around the Amalfi Coast.
Stayed 4 nights in Jun 2023
Response from Guest relation - Hotel Regina Sorrento on Jun 26, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Guest Relation - Hotel Regina on Jul 12, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
The staff was very friendly and accommodating. The view was amazing. The bed, however was not very comfortable. The bed was hard and the pillows were thin. Sorrento had a lot to offer, so luckily we were tired at the end of the day.
Stayed 4 nights in Jun 2023
Response from Guest Relation - Hotel Regina on Jun 20, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

frank

Traveled with family
Liked: Staff & service
This is one of the best places to stay in Sorrento! Beautiful rooms. Great location between inner city and waterfront. Incredible roof top bar with a breakfast there unmatched. A must stay!
Stayed 4 nights in May 2023
Response from Guest Relation - Hotel Regina Sorrento on Jun 4, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Chek Khiaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks and feels new- very close to to port for ferries and charming fishing village( Marina Grande) for family run restaurants. Great wifi, water pressure in room, hot/cold water, room temperature and comfortable bed. Room is relatively small but very well designed with everything you need. Good breakfast buffet spread at the restaurant with sea view. Beautiful sunset view ( sun setting into the seas)from restaurant on 4th floor - restaurant is relatively quiet for dinner when I was there in May - good food at reasonable prices.
Stayed 3 nights in May 2023
Response from Guest Relation - Hotel Regina Sorrento on Jun 2, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Guest Relation - Hotel Regina on May 30, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Kara Melissa

Stayed 1 night in May 2023
Response from Guest Relation - Hotel Regina on Jun 15, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

8/10 Good

Charles Edouard

Stayed 1 night in May 2023
Response from Guest Relation - Hotel Regina on May 22, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

PAMELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and service was great. Breakfast buffet was fantastic and view from dining room was amazing
Stayed 2 nights in May 2023
Response from Guest Relation - Hotel Regina on May 16, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

8/10 Good

David

Traveled with group
Disliked: Room comfort
Brilliant Breakfast, otherwise disappointing
What really makes this a great hotel is the breakfast which is served in the roof top restaurant. Stunning views, excellent food options and the excellent service of Orlando and his team make the perfect start to each day of your stay. But aside from this most aspects of the hotel are disappointing. Like many others have noted in reviews, there was no sparkling wine amenity during the stay or any other VIP benefits. The beds were extremely hard and uncomfortable and the hotel lacks basic elements of a 4 star hotel, such as glassware, bottle opener, tissues, complimentary bottled water. Room also had some minor maintenance issues, mould in bathroom (see photo) and lamp not working which shows a lack of attention to detail.
Stayed 3 nights in May 2023
Response from Guest Relation - Hotel Regina on May 14, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We are very sorry for what has happened and have already taken measures to make amends.Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Ju Yeon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay in Sorrento. However, I do not recommend the family room our family stayed. It was on the 0 floor so had to hear all the street noise.
Stayed 2 nights in May 2023
Response from Guest Relation - Hotel Regina on May 14, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Stephen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful, staff friendly and food was great.
Stayed 3 nights in Apr 2023
Response from Guest Relation - Hotel Regina on May 4, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We can’t wait to come back!
The breakfast buffet, which was included, was superior! Orlando, our waiter was wonderful. The front desk staff were extremely pleasant and helpful as well.
Stayed 3 nights in Apr 2023
Response from Guest Relation - Hotel Regina on May 4, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel provided an exceptional guest experience. We had a short but lovely stay. Breakfast was wonderful and what a view!
Stayed 1 night in Apr 2023
Response from Guest relation - Hotel Regina on May 2, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, ok location
Hotel was lovely but the location is very difficult for driving and a bit far down from the main restaurant/bar area. They do have an onsite garage, which was a nice change from most of the hotels we have encountered.
Stayed 1 night in Apr 2023
Response from Guest relation - Hotel Regina Sorrento on Apr 27, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Julie May

Stayed 3 nights in Apr 2023
Response from Guest Relation - Hotel Regina on May 13, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great to stay in . I was only there for one night but wish I could stay longer . My room was quite basic and small however I have chosen it for a reason as I wasn’t spending much time in the room itself . Staff were very attentive and the sky bar/ breakfast room has breathtaking views . Breakfast was delicious as well. Waiting area is very comfortable and well presented. I was offered a glass of Prosecco upon arrival . Great touch ! Hotel also arranged for me to be picked up at the airport and driven to the hotel. Amazing service as the driver was excellent . Very professional and knowledgable about the area providing amazing service . Wish I remembered his name as I would definitely ask for him again . All in all 10 out of 10 for the Hotel and services
Stayed 1 night in Mar 2023
Response from Guest Relation - Hotel Regina Sorrento on Apr 5, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Talk about rooms with a view! Wow! The rooms are small but open the curtains and see the beauty! Staff is terrific. Breakfast on the rooftop is delicious….and the bar is fun at night.
Stayed 3 nights in Mar 2023
Response from Guest Relation - Hotel Regina Sorrento on Mar 22, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

4/10 Poor

michel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
beds awful. breakfast nice.
the bed was so awful it ruined the entire experience. Don't go there is you want a nice night's sleep. on the positive side, the breakfast was wonderful on the roof.
Stayed 1 night in Mar 2023
Response from Guest Relation - Hotel Regina Sorrento on Mar 8, 2023
We would like to point out that had you notified us of your complaints during your stay, we would have been able to intervene at once to find the best solution.We hope that we will be able to thank you in person for the trouble you took to write to us and we assure you that, if you give us the chance, in the future we will personally see to doing all we can to make amends. Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Regina Sorrento was excellent!
Great location, great hotel, great service from the entire team. We loved Hotel Regina Sorrento and would GLADLY stay there again. Loved our room and the view. Loved the rooftop bar and the view. Loved the pool. Loved the team, all so friendly and helpful. They went above and beyond. Within walking distance to all you want to see in Sorrento.
Stayed 5 nights in Aug 2022
Response from Guest Relation - Hotel Regina Sorrento on Feb 21, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Emma Belle

Stayed 6 nights in Nov 2022

6/10 Okay

Charles

Liked: Cleanliness, staff & service, amenities
The employees, from the front desk staff, breakfast buffet waiter, housekeeper, and porter were all exceptionally pleasant and accommodating. There were a few issues that would make me think again about booking this hotel. First, there was no heat in my room. When I asked about it, I was told the hotel would not turn on the heat until December 1. My request for an extra blanket and robe and were quickly answered. The floor had no carpeting, so the floor was ice cold. The bathroom was very small and the shower stall 2 x 2 foot square and I could barely wash myself without bumping my elbows. Other than these issues I enjoyed my stay. The breakfast buffet was outstanding, the location to both town centre and the beach was excellent.
Stayed 3 nights in Nov 2022
Response from Guest Relation - Hotel Regina on Nov 26, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regard

10/10 Excellent

Maria

Stayed 3 nights in Nov 2022
Response from Guest Relation - Hotel Regina Sorrento on Nov 24, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. View from the diner by room is spectacular. The location is perfect for walking to shopping and dining. However, that tiny alley to drive to the hotel is not for the claustrophobic! A normal sized car can barely drive down it! Beds are very comfortable but the barroom was minuscule
Stayed 3 nights in Nov 2022
Response from Guest Relation - Hotel Regina Sorrento on Nov 18, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location and the restaurant has fantastic views across the sea. I wouldn’t recommend this hotel if you’re expecting vip perks as none were given and this shouldn’t be a vip status hotel on Expedia.
Stayed 3 nights in Nov 2022
Response from Guest Relation - Hotel Regina Sorrento on Nov 18, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

8/10 Good

Marie L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room treasure
We were welcomed at the door. Front desk staff very friendly, we were escorted to our family room consisting of 2 bedrooms and a nice bathroom. This room is right behind the bar. It was clean, comfortable, and special. Very private and safe. Plan to return.
Stayed 1 night in Nov 2022
Response from Guest Relation - Hotel Regina Sorrento on Nov 12, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect except the uncomfortable beds.
The front desk guy and valet were super welcoming and friendly. The guy at the front desk was super helpful and made some great recommendations. My only gripe was how hard and uncomfortable the beds were they could use an update on beds for sure.
Stayed 1 night in Nov 2022
Response from Guest Relation - Hotel Regina Sorrento on Nov 11, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel close to historical town centre. Staff were excellent and very accommodating. Helped booking tours.
Response from Guest Relation - Hotel Regina Sorrento on Nov 11, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Looking forward having you back at Hotel Regina, we remain at your complete disposal for any further information.Best regards