Too Bad Staff Hates Their Jobs
Posted Sep 16, 2016
The hotel is in a lovely location and was obviously once a grand damme but she is looking a little worn and tattered now. I would have forgiven all that except that the staff made such a poor impression upon me that I was happy to leave after two nights. With the exception of Tony , the bellman and the man who runs the lift down to the beach , the rest of the staff made it clear that our stay at the hotel was a great imposition upon them.
Yes, they smiled, but really it was more of a grimace and although they didn't sigh outwardly , they definitely sighed inwardly whenever they were asked for anything ; water , coffee, a map etc. It reminded me of the way the truly expensive French hotels were thirty years ago, but even the French have since learned the value of customer service .
The hotel is on the beach and has a pool , but they have a policy of one beach towel per guest /day , which seems a little unrealistic for a seaside hotel . I discovered this when I was lectured by the pool boy for taking a second towel !
Another indication that the hotel is stuck in the past is that their breakfast buffet features only tinned fruit , this during harvest season in Italy .
Save your money ! There are happy Italians out there who would love to have your business. Stay with them. Don't stay here.