Exterior

Reviews of Imperial Hotel Tramontano

4 out of 5
Imperial Hotel Tramontano
Via Vittorio Veneto 1, Sorrento, NA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 437 out of 707 reviews" "
Rating 8 - Good. 182 out of 707 reviews" "
Rating 6 - Okay. 54 out of 707 reviews" "
Rating 4 - Poor. 23 out of 707 reviews" "
Rating 2 - Terrible. 11 out of 707 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, Myrtle Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel concierge service was exceptional, similar to what one would expect at a luxury resort. Before our visit, we bombarded concierge staff with email questions which they readily answered, in English. During our stay, they advised us, made multiple dinner reservations for us at some of Sorrento’s most popular restaurants, and arranged for us chauffeur-driven excursions. We highly recommend this hotel for many reasons, and one being the helpfulness of the front desk staff. Thank you all again for your exuberant hospitality!
Stayed 7 nights in Sep 2023

10/10 Excellent

orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Sorrento many times but this is the first time I stayed at this hotel and I’m glad I did the service the room my view the bar everything was fantastic. Can’t wait to go back.
Stayed 5 nights in Oct 2023

8/10 Good

Arti

Stayed 4 nights in Oct 2023

10/10 Excellent

Egriseld

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 5 nights in Oct 2023

10/10 Excellent

Eleanora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 3 nights in Oct 2023

10/10 Excellent

Antonio

Stayed 3 nights in Oct 2023

10/10 Excellent

John, Wilton Manors

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property 58 years ago and was please to stay again. It has a rich history and proven track of hospitable luxurious service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy W

Stayed 2 nights in Oct 2023

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need shower curtains!!!!
Stayed 4 nights in Oct 2023

10/10 Excellent

MALCOLM

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near the centre of Sorrento and easy walking distance of restaurants, shops and the marina.
Stayed 5 nights in Oct 2023

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our balcony was amazing, keep in mind this is a fabulous old hotel and the hotel rooms are small.
Stayed 7 nights in Sep 2023

6/10 Okay

Jamie

Traveled with family
It was ok. Nothing bad, nothing spectacular.
Stayed 3 nights in Sep 2023

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for our honeymoon and had an amazing time. The views from the lounge and bar are exceptional. The pool was a great benefit and easy access to the beach from the private lift was ideal. The staff were all wonderful and extremely attentive. We would highly recommend staying here.
Stayed 7 nights in Sep 2023

10/10 Excellent

Domenico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic hotel has the feeling of elegant days gone by. Its staff are extremely professional and take pride in all of their roles as valued members of the team. Dining was a pleasurable experience both breakfast and dinner made to feel very welcome by Jack the maitre d’ and his colleagues. Giuseppe the bartender was amazing with his cocktail preparation and service.
Stayed 3 nights in Sep 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Location
The whole staff was amazing, welcoming, professional and accommodating. Special shout out to Rosanna, Orlando, Giuseppe and the morning crew.
Stayed 6 nights in Sep 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended ❤️
Absolutely beautiful, elegant hotel. Location was perfect. Loved the little terrace outside the room. Would recommend, and definitely stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Great location!
We loved the hotel and its location, it is a great hotel and very clean. We found that some of the staff, not all, were too serious and not very friendly. We personally like to be greeted with a smile and not feel as if we are burdening anyone.
Stayed 4 nights in Sep 2023

2/10 Terrible

Abby

Stayed 5 nights in Sep 2023

6/10 Okay

jane

Stayed 3 nights in Sep 2023

6/10 Okay

Bianca

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location of the property itself is great and easy access to the beach club and walkable to all the restaurants in Sorrento. However, the rooms themselves are outdated, had an odd smell and the beds were extremely uncomfortable.
Stayed 5 nights in Sep 2023

8/10 Good

Maria

Traveled with partner
Liked: Staff & service
We stayed 4 days at the hotel. The location is convenient in the center of Sorrento and very close to the port. The service was generally good except for Mr. Vito at reception who doesn't have a very friendly attitude. The breakfast was good. The rooms need better maintenance and cleaning, could use a renovation, everything is very old. The view is spectacular.
Stayed 4 nights in Sep 2023

4/10 Poor

MARCELA

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is nice but needs update at least the bathrooms terrible beds are really uncomfortable, service desk ok but not worried too much about the guest they just simple want your money , you feel that way , at the location and the warmer is not there seems like all the employees are force to act fake I have been traveling for entire month in Europe and many hotels during this trip but really this one was the most expensive and the worse , my room was cold and dark I’m ask to. Upgrade and change but they never reach out to us definitely not recommend May be if is the last option but there is too many around and better

6/10 Okay

MARIA

Traveled with family
Liked: Staff & service, amenities
The property itself is beautiful with a wonderful view of the ocean. The public areas lobby, pool, restaurant are nicely maintained but the rooms are outdate, with uncomfortable beds and an air conditioner that doesn’t keep you cool.
Stayed 3 nights in Aug 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in one of the best locations if not the best! right on cliff face with unobstructed views and a lift down to beach area close to port for day trips, Capri, et cetera
Stayed 2 nights in Aug 2023

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, amenities
Nice hotel close to everything
Stayed 5 nights in Aug 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Gulshan

Stayed 3 nights in Aug 2023

10/10 Excellent

James

Stayed 3 nights in Aug 2023

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and staff
Stayed 2 nights in Jul 2023

8/10 Good

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was horrible with canned fruit and sugary pastries. The lunch service at the Grill was sloppy and inedible. Rooms were clean.
Stayed 6 nights in Jul 2023

4/10 Poor

Or

Traveled with partner
Liked: Staff & service, property conditions & facilities
The rooms are so small that if your going to the bathroom I hope your not a size person the bathtub is right in front of the toilet which makes it hard to get in or out the tub or go to the bathroom. The tub isnt flat like a walking surface its like a circle so its super uncomfy in there. Also our bathroom smelled like mold. I only liked the beach close by which they still make u pay for chairs even though your staying at the hotel.
Stayed 1 night in Jul 2023

8/10 Good

Hady

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, lot of history. Loved the view from the ocean front suite, and from the bar. Elevator to the beach is great but be prepared to have to pay for chairs and umbrellas even as hotel guest. Grounds are beautiful. Pool does not have a view (garden). Service in restaurant not very friendly. Bedroom floor needed a vacuum. Would stay here again - probably really a 4.5.
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service staff at the dining restaurant was excellent!!!
Stayed 9 nights in Jul 2023

10/10 Excellent

Rebecca

Stayed 5 nights in Jul 2023

10/10 Excellent

Orlena

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at this property is professional, friendly, courteous and helpful. It was a wonderful stay. Beautiful surroundings, pool to lounge by and decompress. I would most definitely come back again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gregory

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine, but the location, staff, bar, breakfast venue, etc was all amazing. Free lift to/from the beach is a perk as well.
Stayed 1 night in Jun 2023

10/10 Excellent

janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Everyone very helpful and friendly. Great restaurants. Alessandro by the pool was great!!
Stayed 4 nights in Jun 2023

10/10 Excellent

alan douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, lovely staff, central location, stunning views. Our second visit to Tramontano. Bathroom could benefit from a renovation, and we would have liked tea/coffee facilities in the room. Minor points for a lovely hotel.
Stayed 6 nights in Jun 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was amazing! The staff was very friendly. The view was breathtaking! Definitely cannot wait to go back and stay here again!
Stayed 3 nights in Jun 2023

10/10 Excellent

Kenneth, WEST CALDWELL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location property itself is great. It has a pool, bar, restaurant, room service and just all of the services you would expect from a first-tier hotel. The location is great, just a few blocks from the town center and even less to enter the dining and shopping area of Sorrento. We had a room facing Mt. Vesuvius and the Med, the bar has the same view.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Perfect
Stayed 2 nights in Jun 2023

10/10 Excellent

christopher

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Weimin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Imperial says all. Great salon beautifully decorated. Breakfast dinning room with incredible sea view. Private elevator to "beach". Valet parking reasonable priced.
Stayed 1 night in May 2023

6/10 Okay

Nina

Liked: Cleanliness, staff & service
I did not like the shower in the bathtub. The shower head is straight down from the ceiling and not enough water come out from the shower. Plus no handheld shower. It’s difficult to take a shower.
Stayed 1 night in May 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities and property were beautiful. The breakfast and breakfast staff were wonderful. We had a glitch with one room’s air conditioning that was never completely resolved. Overall best location in Sorento for all you could want or need.
Stayed 7 nights in May 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Greatest location. Amazing staff
Stayed 3 nights in May 2023

8/10 Good

Dianne

Stayed 6 nights in May 2023

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service
Amazing hotel in city center
Stayed 6 nights in May 2023