Ratings based on 523 Verified Reviews

4.8 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location, great staff

Posted Aug 18, 2017
We stayed here for 5 nights. We didn't want to leave in the end. Staff were incredibly helpful in booking tours and for any other queries. Good little gym in the basement. Breakfast always nice and fresh with attentive waiters - especially Giuseppe who always had a smile for us every morning. Close to the centre and train station. Really nice atmosphere.
Comment from Hotel Management
Aug 19, 2017 by Raffaele - Front Office, Hotel Management
Dear guest, we are so pleased that you enjoyed your stay with us. Thank you for your lovely comments. Saying that you did not want to leave in the end is the greatest compliment we could receive. Hoping to have you as our guest again in the near future, we send you our kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2017
Pros: Location, roof top bar and pool and lower level bar
Location: Right by Piazza Tasso and walking distance to everything!
Hotel is centrally located which made it very easy to walk around. The roof top pool is a great feature and the views from there are amazing. Our room was comfortable and quiet. The pillows were amazing! The stuff was pleasant and helpful.
Comment from Hotel Management
Aug 19, 2017 by Raffaele - Front Office, Hotel Management
Dear Paola, thank you for your kind and positive review! We are glad that as many guests you enjoyed our Skybar and infinity pool with its stunning views. We give attention to every detail not overlooking the quality of the bed and pillows. Thank you for mentioning that! Looking forward to welcoming you again the near future, we send our kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from woking

Plaza Sorrento

Posted Jul 30, 2017
Great location 100m from Tasso Square. The staff were all very friendly and helpful and resolved a blocked shower issue quickly. Breakfast was extensive and of great quality to start the day, you can't go wrong with a glass of prosecco! The roof top bar, pool and R&R area was well frequented and a great place to while away a little time and enjoy the views, sun and warmth.
Comment from Hotel Management
Aug 5, 2017 by Raffaele - Front Office, Hotel Management
Dear Richard, thank you ever so much for your kind positive review. We are very pleased that you enjoyed our hotel, especially the great quality breakfast, our service and the roof top bar. We look forward to your return. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from united kingdom

Great stay but disappointed about lack of view

Posted Jul 9, 2017
The view was non existent but this was discussed directly with the hotel and we were offered a change half way through the week but didn't want the upheaval of nor I g
Comment from Hotel Management
Aug 5, 2017 by Raffaele - Front Office, Hotel Management
Dear Ken, location is one of our great characteristics being right off the main square in Sorrento. Of course being so central surrounded by other buildings not all the rooms have a view. We understand that you did not want to move half way through your stay and we are sorry that no accommodation with better view was available before. We thank you for the positive rating which shows that other than that you really enjoyed your stay. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel close to the centre

Posted Jul 6, 2017
Lovely hotel breakfast was excellent,great choice
Comment from Hotel Management
Jul 7, 2017 by Raffaele, Hotel Management
Dear guest, thank you for the very kind, positive comments! We look forward to your next visit to Sorrento and to our hotel!!! Kind regards Raffaele - Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay at the Plaza

Posted Jun 28, 2017
Rooms are small but very clean and bed is comfortable. Perfect location and very close to many restaurants and bars. Everything is within walking distance. Breakfast was a very nice surprise with plenty to choose from. Not to mention the mimosas! Highly recommend staying here.
Comment from Hotel Management
Jun 29, 2017 by Raffaele - Front Office, Hotel Management
Dear guest, thank you for your kind review! You probably stayed in a classic room which is about 20 m2. However, we also have larger rooms such as comfort with window or superior with front balcony both of about 27 m2. Thank you for recommending our hotel to others! Kind regards
5 out of 5
Recommended
for Couples
by A verified traveler from stockport

Great location just off piazzo tasso

Posted Jun 27, 2017
Great hotel. Just off the main square but nice and quiet. All staff friendly and service good. Decent small gym facilities and lovely views from rooftop pool and bar. Would be happy to return to this hotel for the next time we visit sorrento.
Comment from Hotel Management
Jun 29, 2017 by Raffaele - Front Office, Hotel Management
Dear guest, thank you for those lovely comments! Saying that you would happily return to our hotel for your next visit to Sorrento is the greatest compliment we could possibly receive! We also appreciate your mentioning our friendly staff and good service. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jun 6, 2017
Wonderful hotel second visit and will definitely return
Comment from Hotel Management
Jun 29, 2017 by Raffaele - Front Office, Hotel Management
Great! Thank you for coming back! We can't wait to welcome you again! Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Sorrento Gem

Posted Jun 6, 2017
Just back from a family wedding in Sorrento booked The Plaza Hotel for its central location. Checking in was quick and easy staff are excellent. It is situated about 100 metres from Tasso square and 400 metres from the bus and train stations from Naples. The hotel facilities for a smallish hotel are very good there's a restaurant,a gym, pool and 2 bars 1 a rooftop bar with lovely views of Sorrento. On my last night I invited members of my family to drinks at the hotels rooftop bar at sunset and were very impressed too. Would I recommend the Plaza Hotel absolutely.
Comment from Hotel Management
Jun 29, 2017 by Raffaele - Front Office, Hotel Management
Dear Eric, thank you for that lovely review! It was a real pleasure for us hosting you and your family at our hotel on such a special occasion. We are very glad that you liked our Skybar and the stunning sunsets that you can admire from up there. Our Skybar is indeed an exclusive location, ideal setting for private events, pre-wedding cocktail parties etc. Thank you for recommending us! Kind regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

very good hotel close to the centre of Sorrento

Posted May 18, 2017
Pros: The location. Also the four star rating is correct as the Staff, Food, Cleanliness etc were all very good.
Cons: Can't think of anything for this standard in this area.
Location: Located a very short walk from the main centre (Piazza Tasso) Excellent restaurants abound. The shopping lanes for souvenirs are right there.
This hotel is in a very good location, very close to excellent restaurants in the centre Piazza (Piazza Tasso) There was no need to get a taxi for the tourist experience in Sorrento itself, and only about a ten minute or so walk to the bus depot to get the local service buses to Positano and Amalfi. (Well worth the one and three quarter hour trip. Very cheap at 8 Euros for an all day ticket.
Comment from Hotel Management
Jun 29, 2017 by Raffaele - Front Office, Hotel Management
Dear Stuart, thank you for mentioning only pros about our hotel! We look forward to you next visit! Kind regards