Pet-friendly

Reviews of Hotel Rivoli

3 out of 5
Hotel Rivoli
Via Santa Maria delle Grazie 16, Sorrento, NA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 231 reviews" "
Rating 8 - Good. 62 out of 231 reviews" "
Rating 6 - Okay. 19 out of 231 reviews" "
Rating 4 - Poor. 6 out of 231 reviews" "
Rating 2 - Terrible. 5 out of 231 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and Staff. Thank you so much to Teresa and Fabio for their hospitality and Excellent Customer service. They took care of everything including transportation and tours. Hotel is close to everything restaurants, shops, entertainment. Loved it! Thank you!!😊
Stayed 4 nights in Nov 2023
Response from Fabio - Guest Relation Manager on Nov 7, 2023
Dear Lynette, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards, Fabio Guest Relation Manager

10/10 Excellent

Dawn

Stayed 2 nights in Sep 2023
Response from Fabio - Guest Relation Manager on Oct 2, 2023
Dear Dawn, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards, Fabio Guest Relation Manager

8/10 Good

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Fabio - Guest Relation Manager on Sep 13, 2023
Dear Irina, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We thank you very much for choosing us and hope to welcome you once again. Sincerely, Fabio Guest Relation Manager

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Fabio - Guest Relation Manager on Sep 9, 2023
Dear Susan, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards, Fabio Guest Relation Manager

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility is a perfect location!
Stayed 1 night in Jun 2023
Response from Fabio - Guest Relation Manager on Jul 10, 2023
Dear Laura, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We thank you very much for choosing us and hope to welcome you once again. Sincerely, Fabio Guest Relation Manager

10/10 Excellent

Zubin, Los Gatos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Would definitely recommend it to families with kids. Staff was excellent.
Stayed 1 night in Jun 2023
Response from Fabio - Guest Relation Manager on Jun 17, 2023
Dear Zubin, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards, Fabio Guest Relation Manager

10/10 Excellent

Miriam

Stayed 1 night in Jun 2023
Response from Fabio - Guest Relation Manager on Jul 5, 2023
Dear Miriam, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We thank you very much for choosing us and hope to welcome you once again. Sincerely, Fabio Guest Relation Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, Lovely staff and fantastic location - walkable but down a quieter side street.
Stayed 2 nights in Jun 2023
Response from Fabio - Guest Relation Manager on Jun 10, 2023
Dear Michelle, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We thank you very much for choosing us and hope to welcome you once again. Sincerely, Fabio Guest Relation Manager

10/10 Excellent

Mariagrazia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy and welcoming place . Stuff is amazing. Close to whatever you might need
Stayed 1 night in Nov 2022
Response from Fabio - Guest Relation Manager on Nov 14, 2022
Dear Mariagrazia, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards, Fabio Guest Relation Manager

10/10 Excellent

Lucas

Stayed 2 nights in Aug 2022
Response from Fabio - Guest Relation Manager on Aug 27, 2022
Dear Lucas, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards, Fabio Guest Relation Manager

10/10 Excellent

Suzanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in perfect location very good value for money stuff friendly and helpful breakfast good.
Stayed 2 nights in Jul 2022
Response from Fabio - Guest Relation Manager on Jul 15, 2022
Dear Suzanne, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards,

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is superb, large oversized room, nice bathroom, great staff!!!!! Will recommend to anyone!!!
Stayed 4 nights in Jun 2022
Response from Fabio - Guest Relation Manager on Jun 24, 2022
Dear Alfonso, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards,

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right in the heart of Sorrento with amazing service and the staff going out of their way to ensure we had a good breakfast especially as we were vegetarian.
Stayed 5 nights in Mar 2022
Response from Fabio - Guest Relation Manager on Apr 6, 2022
Dear Tina, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We thank you very much for choosing us and hope to welcome you once again. Sincerely, Fabio Guest Relation Manager

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect for our stay. Walkable from train and bus station and near shopping and restaurants. Staff was helpful.
Stayed 3 nights in Mar 2022
Response from Fabio - Guest Relation Manager on Apr 1, 2022
Dear Victoria, thank you so much for your review!! We're glad to hear that your stay here at Hotel Rivoli Sorrento was pleasant and met your expectations. Your feedback inspires us to do our best. We thank you very much for choosing us and hope to welcome you once again. Sincerely, Fabio Guest Relation Manager

8/10 Good

Semra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good locations, great value for money. Staff is super firendly so will stay again
Stayed 1 night in Oct 2021
Response from Fabio - Guest Relation Manager on Oct 14, 2021
Dear Semra, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards, Fabio Guest Relation Manager

8/10 Good

Tarja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Fabio - Guest Relation Manager on Apr 1, 2022
Dear Tarja, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We thank you very much for choosing us and hope to welcome you once again. Sincerely, Fabio Guest Relation Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at this hotel! The staff was very nice and my hotel room was very clean. Also, the hotel was in close walking distance to the marina, train station, and ferry port. Overall, the property was clean, a/c worked, and the breakfast at the hotel was very enjoyable.
Stayed 1 night in Jul 2021
Response from Fabio - Guest Relation Manager on Jul 31, 2021
Dear Guest, thank you so much for your review!! I’m glad to hear that your stay here at Hotel Rivoli Sorrento was pleasant and met your expectations. Your feedback inspires us to do our best. We thank you very much for choosing us and hope to welcome you once again. Sincerely, Fabio Guest Relation Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very charming and clean. Check in was very fast and efficient. We had a leak in the room and the staff was very apologetic. They took care of everything and made it right. We enjoyed our stay here at this hotel. It was was close to a restaurant called Zi'Ntonio which the hotel recommended.
Stayed 2 nights in Oct 2019
Response from Fabio - Guest Relation Manager on Jul 14, 2020
Gentile Ospite; Grazie per questa ottima recensione con il massimo punteggio che ha scritto per l'Hotel Rivoli dopo il suo recente soggiorno. Non vediamo l’ora di poterla avere nuovamente nostra gradita Ospite. Cordiali Saluti; Fabio Guest Relation Manager

10/10 Excellent

Wendi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. They gave us great advice on what to do in town
Stayed 1 night in Oct 2019
Response from Teresa on Oct 16, 2019
Dear Wendi, thank you so much for your review!! I’m glad to hear that your stay here at Hotel Rivoli Sorrento was pleasant and met your expectations. Your feedback inspires us to do our best. We thank you very much for choosing us and hope to welcome you once again. Sincerely,

10/10 Excellent

Kelly-Jo, Pitman, NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, and the staff was VERY helpful and polite. I would absolutely recommend this hotel to any friend traveling to the area. Room was above expectations; parking was a non-hassle. A +++
Stayed 1 night in Aug 2019
Response from Teresa Aversa on Aug 12, 2019
Dear Kelly, Thank you so much for your kind evaluations about Hotel Rivoli and for your excelent review! We are happy that you loved your time with us here in Sorrento and we are proud to understand that we have been able to satisfy your expectations and to have the opportunity to make your stay a memorable one. It will be a pleasure, to host you. Kind regards ,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento 3 night stay
Loved this little hotel, felt like a very personal stay for our family of 4. Suite was perfect for us. Location was great - right in the heart of restaurants and shopping. Good base for Pompeii and Capri day trips.
Stayed 3 nights in Jun 2019
Response from Camilla on Jun 26, 2019
Dear Lisa, Thank you for choosing Hotel Rivoli for your stay in Sorrento. We are happy to understand that we met your expectation and you had a pleasent stay with us! Waiting for warmly welcoming you again, Kind Regards,

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019
Response from Camilla on Jun 1, 2019
Dear Guest, Thank you for reviewing Hotel Rivoli. We are glad you enjoyed your stay with us. Hoping in welcoming you again, Kind Regards,

10/10 Excellent

augusto, orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Teresa - Receptionist on Aug 1, 2019
Gentile Augusto, la ringraziamo calorosamente per il punteggio assegnatoci e per aver dedicato parte del suo tempo a recensire l'Hotel Rivoli. Speriamo di accoglierla nuovamente qui a Sorrento. Cordiali Saluti,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, ideal central position in Sorrento. Very clean and comfortable , all the staff were very friendly and helpful.
Stayed 4 nights in Apr 2019
Response from Camilla on Apr 15, 2019
Dear Guest, I’m glad to hear that your stay here at Hotel Rivoli Sorrento was pleasant and met your expectations. Your feedback inspires us to do our best. We thank you very much for choosing us and hope to welcome you once again. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel right in the heart of Sorrento! We had the attic room that had two bedrooms, each with a tv, tea/coffee facilities and a fridge. There is a lovely rooftop balcony which we made use of too! Staff are super friendly, always asking what our plans were for the day and helping us with transport! 10/10 Rivoli, we’ll be back!! Xx
Stayed 4 nights in Apr 2019
Response from Camilla on Apr 15, 2019
Dear Guest, It's such a pleasure to hear that your experience here was pleasant and we want to thank you for taking the time to write about Hotel Rivoli Sorrento. We have shared your positive impressions with the hotel staff and your kind words make us very proud. Thank you for choosing Hotel Rivoli and we hope to host you again. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, all the staff were freindly And very helpful . The hotel was clean and well run. The room was good and comfortable and cleaned daily. I would recomend this hotel to anyone.
Stayed 4 nights in Mar 2019
Response from Camilla on Mar 13, 2019
Dear Guest, Thank you very much for your review! Our only aim is let our Guests enjoy their stay. Thank you again, kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Camilla on Apr 2, 2019
Dear Guest, Thank you for your review. We are glad you enjoyed your stay at Hotel Rivoli and let the others know about it. Hope we could welcome you again, Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in the heart of the old town, very friendly staff
Stayed 5 nights in Oct 2018
Response from Angela on Nov 12, 2018
Dear Sir, thank you so much for this kind review! We are very happy that you have enjoyed your stay here at Hotel Rivoli! We are glad for the compliments on our location, and of our staff. We really hope to welcoming you again!

10/10 Excellent

BeverlyC, Portland OR

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, organized, accommodating hotel. Great location in the heart of the city The staff was very caring and anxious to help us. Breakfast exceeded our expectations
Stayed 2 nights in Oct 2018
Response from Giovanna on Oct 17, 2018
Dear guest, Thanks a lot for the 5/5 rating! Here at Hotel Rivoli we always try to do our best to offer the best experience possible! Hoping to see you again, Kind regards,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel
Cute hotel! Great location! Walking distance to everything! Enjoyed the morning breakfast!
Stayed 3 nights in Sep 2018
Response from Giovanna on Oct 9, 2018
Dear Debra, Thank you very much for the 5/5 score! We are really glad to read that you enjoyed your stay here at Hotel Rivoli, in the heart of Sorrento! We appreciate that you mentioned the breakfast, since we care a lot about the quality and freshness of the food we offer. Hoping to see you again, warmest regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing location just a couple minutes off the main square, very convenient and cool rooftop terrace
Stayed 1 night in Sep 2018
Response from Giovanna on Sep 30, 2018
Dear William, Thanks a lot for your review! It's always nice to read that our guests are satisfied and happy about their stay here at Hotel Rivoli! Hoping to see you again, Warmest regards,

10/10 Excellent

Bruno, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Sorento. Only limitation is car access. In the center of the old town.
Stayed 4 nights in Sep 2018
Response from Giovanna on Sep 23, 2018
Dear Guest, Thanks a lot for your review! Yes, as you wrote, Hotel Rivoli is in the very heart of Sorrento. As for what concerns car access, we have an agreement with a parking garage (kept under sourveillance 24/24) that assures to our guests a car vallet service available from 8am to 8.30pm at a very reasonable price. In this way it's really no stress getting here and find a parking lot. Hoping you enjoyed your stay with us, Kind regards,

10/10 Excellent

terri, virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was so charming, small number of rooms and excellent staff. pasquale and angela we’re beyond fabulous hosts! highly recommend location
Stayed 2 nights in Sep 2018
Response from Giovanna on Sep 11, 2018
Dear Terri, Thanks a lot for your amazing review! At Hotel Rivoli we always try to offer our guests the best and most comfortable stay possible. That's why we truly appreaciate your lovely words. Thanks again and hope to see you again here! Kind regards

10/10 Excellent

Natalie, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing and the staff was very helpful! Highly recommended!
Stayed 5 nights in Aug 2018
Response from fabio - reception on Aug 15, 2018
Dear customer we thank you for your opinion about us and the hotel. It will be our pleasure to have you here again for your next vacation in Sorrento. Kindest regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel.
Arrived for a long weekend to attend a wedding. This hotel was perfect for us in every way. Comfortable, spotless, modern and very central - a short walk to anywhere in central Sorrento. However by far and away its best quality is the staff - nothing too much trouble, always helpful and always cheerful. Ten out of Ten.Thank you one and all.
Stayed 3 nights in Jul 2018
Response from fabio - reception on Aug 2, 2018
Dear Stephen, thank your for your excellent review. We're glad that you enjoyed our central location, which is close to the main point of interest of our wonderful Sorrento. Here at Hotel Rivoli we always want to host our guests just like some old friends, that's why we care about cleanliness and we enjoy being at your disposal for any question or request. Hoping to see you and your wife again, we send you our best regards.

6/10 Okay

Sejal

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2018
Response from fabio - reception on Jul 12, 2018
Dear Sejal, thank you for your review. If at least you had written something, we would have understood what you did not like about your stay and definitely we will try to improve. Anyway we hope you had a good stay in Sorrento.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Great service, great location. Very loud within the hotel. I knew the street noise might be loud bc of the location being right in the middle of one of the busy walk streets but the walls and doors are thin. Good size bathroom which is rare. The staff was great, we didn't pay for breakfast but let us have coffee, went for a run they happily got me ice water upon my return, made great restaurant recommendations, let us extend our checkout and kept our bags for us while we toured the city. Would return.
Stayed 1 night in Jun 2018
Response from fabio - reception on Jun 28, 2018
Dear Sarah, thank you so much for this kind review! We are very happy that you have enjoyed your stay here at Hotel Rivoli! We are glad for all the compliments on our location, breakfast and disposability of our staff. We want to share our happiness with every our customer and give to everyone visit us, the best memories about Sorrento. We really hope to see you again!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Amazing! Family run and genuinely wonderful place to stay! They picked us up in a town nearby bc the regional bus stopped going to our destination! Lol! Happens in Italy with the transportation system. It’s great but challenging at times. This hotel took care of us!
Stayed 2 nights in Jun 2018
Response from fabio - reception on Jun 28, 2018
Dear Elizabeth, thank you so much for this amazing review! We are so glad that you liked our staff who took care of you. We hope to see you soon here at Hotel Rivoli! Best Regards.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here - you won't be disappointed!!
I cannot say enough about this hotel - the location was fabulous and the hotel itself was so comfortable. The rooftop deck for breakfast was fabulous with great views. They were very understanding about my extra person and gave us a great rate on a last minute one night room addition.
Stayed 3 nights in Jun 2018
Response from fabio - reception on Jun 21, 2018
Dear Daryl, thank you for your amazing review about Hotel Rivoli! We are honored that you like our location, and all our conforts. Breakfast at Hotel Rivoli is an experience and a travel in the taste of Italian kitchen with plenty of choice. We are pleased to know that you liked in general the whole experience by staying with us, we work hard to make our guest feeling most welcome and relaxed. It was a real pleasure to have you here! We hope to see you again on your next trip to Sorrento! Kind regards.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in May 2018
Response from fabio - reception on Jun 2, 2018
Dear Anonymous Guest, thank you for your review. If at least you had written something, we would have understood what you did not like about your stay and definitely we will try to improve. Anyway we hope you had a good stay in Sorrento.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel, except for internet connection
Great price, great location, clean hotel with friendly staff. The wi-fi connection was terrible though. It kept on getting disconnected every 3 minutes, and even when I had connection, it was very slow. Perhaps the concrete structure of the building exacerbated the situation, but it was frustrating when travelers rely heavily on internet search as we travel nowadays.
Stayed 2 nights in May 2018
Response from fabio - reception on May 17, 2018
Dear Guest; many thanks for your review. We arem very happy that you liked our great prices, our location, cleaness and our friendly staff. We hope that we see you again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great!
Stayed 5 nights in May 2018
Response from fabio - reception on May 17, 2018
Dear Barbara, thank you so much for this amazing review! We are so glad that you liked our staff and their recomendations. We hope to see you soon here at Hotel Rivoli! Best Regards,

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Booked a 2 bed suite and could not fault it.. Spacious, modern and clean.. all you need on a short break! In the centre of Sorrento and 5-7 min walk to train stations/buses.
Stayed 3 nights in May 2018
Response from fabio - reception on May 12, 2018
Dear Guest, Thank you very much for your feedback. We are glad to hear that you enjoyed Hotel Rivoli' location, helpful staff and breakfast. We always do our best to make sure that our guests have a memorable experience. We hope to see you again soon.

8/10 Good

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Rivoli quality stay, great walkable location
Great location, friendly staff. We had a very spacious room that was actually a 2 room suite. We didn’t need the extra space, although it was nice and would be very nice for families. The bed was too hard for my liking and the room was warm (air conditioning starts in May and we stayed in April), but you can open the windows. There were fireworks one night we were there and they sound like they go off right near the hotel (they were loud) but free firework show! This is very walkable- we walked to train station.
Response from fabio - reception on Apr 21, 2018
Dear Tiffany; As you said "Hotel Rivoli quality stay". The Hotel Rivoli's staff is glad for the 4/5 feedback and is happy that you enjoyed your stay with us We're waiting for you next time! Kind Regards.

10/10 Excellent

Jenine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place reasonable priced
The customer service, the place and the location was wonderful. I would definitely stay here again and recommend this place to anyone going to sorrento. It included and Italian breakfast on the weekend and was reasonably priced. If I was begged to have a complaint it was a little warm in the room but once I told them it was warm they immediately brought us a fan. Love this place
Response from fabio - reception on Apr 18, 2018
What a beautiful review! Thank you Jenine - much appreciated. It was a pleasure to host you to Hotel Rivoli and very happy to hear you enjoyed our hospitality and your room. I am even happier to hear that you liked our breakfast. Once again, thank you and hopefully see you soon. All the best,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location, A/C only available seasonally
We spent 2 nights at Hotel Rivoli in April. Great location in the heart of Sorrento, and an easy 5-10 min walk from the train station. Front desk staff were friendly and knowledgeable about the area. Breakfast had a good selection, and Donald was very accommodating for any special requests. The only issue we had was with the “climate control” for the room. The heat and A/C for the building are a single system, so all rooms were set to heat during our visit. Our room on the 3rd floor was uncomfortably warm so we had to keep our patio doors open to try to get some air circulation. Noise from the street combined with a too warm room was not very conducive to sleep. So beware that A/C is only available seasonally when the entire system is switched over. This was disappointing as we specifically searched for hotels with A/C for our April visit (Italy in spring is warm for us northerners), and the Hotel Rivoli advertised that they had A/C when in reality it was not available.
Stayed 2 nights in Apr 2018
Response from fabio - reception on Apr 18, 2018
Dear Guest; Thank you for your review about Hotel Rivoli. The opinon of each individual guest is very important for us to try to improve ourself. We are glad that you like our friendly and helpfull staff, as well our central location in the heart of Sorrento and easy to points of interest. In almost of hotels, air conditioning is centralized. April is still a cold month in Italy and changing the system from hot to cold we would have satisfied you but deprived all the other guests. Anyway we hope you had a good stay in Sorrento, and we hope to see you some time again in our sunny town!

2/10 Terrible

laura, colombia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horel Rivoli
This hotel is very expensive for what it really is. The two single beds room is very little, line an adult won't fit on the room or the bathroom.
Stayed 1 night in Oct 2017
Response from fabio - reception on Apr 21, 2018
Dear Laura, thank you for taking your time to write this note after your stay at Hotel Rivoli. Customer's opinion is very important to us, and we are always trying to improve ourselves for better. The room you received is exactly the one you booked and it is the price to pay if you want to stay in the heart of historical city center of Sorrento. Nevertheless we hope you had a good time in Sorrento, and you would consider to visit our beautiful town in nearest future again! Kind regards

6/10 Okay

Verified traveler

Liked: Staff & service
Great location. Sad room
Noise from construction and room was very plain with very little space to put toiletries in bathroom.
Stayed 2 nights in Oct 2017

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
First stay in Sorrento
Hotel was average. A bit noisy at night. Not accesable by car.
Stayed 3 nights in Sep 2017

6/10 Okay

Miichael, Sydney

Liked: Cleanliness, staff & service
Disliked: Room comfort
Basic hotel very central
First room had no shower and couldn't stand up on one side of the bed due to sloping roof. They moved us to a better room the next day. Lovely staff.
Stayed 4 nights in Sep 2017