Ratings based on 428 Verified Reviews

4.3 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great rooms and staff

Posted Jan 12, 2018
Pros: Room size and staff
Cons: TV system is a bit confusing!
Very efficient check-in, received free upgrade which was nice. Room was much larger than I was expecting - 2 separate interlinked rooms. Very close to the beach and Hillarys Boat Harbour.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Australia

Enjoyed our stay here

Posted Dec 19, 2017
Pros: Location
Cons: Room needs updating & some fixes.
Location: Beach, supermarkets, Warf, bottle shop, restaurants,
Pros - Great location, great views, nice pool & spa. Everything you need close by. Room had all the basics. Friendly, helpful staff. Cons - had an older room that needed updating. Didn't get cleaned the 6 days we were there, just given clean towels and soaps etc. Only had a broom to keep the carpet reasonably clean. (kids) Very narrow single beds. Shower screen leaked and flooded the floor every time. Freezer hadn't been defrosted for a couple of months at least. Second shower rose was blocked and only dribbled water. Plastic chairs on the balcony were brittle, cracked and ready to break.
Comment from Hotel Management
Dec 27, 2017 by Andrew, Hotel Management
Thanks for the feedback Peter. We will be replacing the shower screen soon and I am looking at options to replace the balcony chairs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2017
Excellent location/ great rooms-- only let down was breakfast-- deep fried everything
Comment from Hotel Management
Nov 3, 2017 by Andrew, Hotel Management
Thanks for the feedback and review. There a a few different breakfast options so I will make sure my staff show you what they are on your next visit..
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Comfortable and reasonably quiet place

Posted Oct 11, 2017 on Lastminute
Nice place, easy to find with friendly staff. Be careful when booking online as I booked for 3 people but only had one king bed. Also, check for building maintenance as power tools started up just before 9 am in the roof above us on one of the days. There were a few cleaners and the daily cleaning quality varied. Overall it was a nice stay.
Comment from Hotel Management
Nov 3, 2017 by Andrew, Hotel Management
Thanks for your feedback and review. I recommend next time getting a 2 bedroom apartment for 3 people or paying for the Sofa bed in a 1 bedroom. If you book direct next time we can give you breakfast and late check out if thats better. Sorry about the roof repairs, all fixed now.
5 out of 5
by Hayden

Posted Oct 10, 2017 on Hotels
Comment from Hotel Management
Nov 3, 2017
Thanks for your review.
3 out of 5
Recommended
for Everyone
by A verified traveler

Handy to my family and beach

Posted Sep 2, 2017
Hotel access gate to beach shut an hr earlier than stated long walk around then to beach. Bar fridge had to be switched off due to humming noise and bathroom floor didnt look like it had been washed still spots all over floor . Breakfast ok but pay for continental even if you pay for hot meal.
Comment from Hotel Management
Sep 4, 2017 by Andrew, Hotel Management
Thanks for your feedback. Can I. please have your room number so we can fix these issues? Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler from Bunbury

Perfect for beach lovers with families

Posted Aug 30, 2017 on Lastminute
We travelled from Bunbury to Perth for a conference. It was perfect for what we needed, the 3 bdm apartment was perfect for 6 adults, especially having a self contained kitchen and lounge.
Comment from Hotel Management
Sep 4, 2017 by Andrew, Hotel Management
Thanks for the review..
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Posted Apr 25, 2017
Pros: The location is fantastic!
Cons: Earlier breakfast at the restaurant
Location: The Coast Road is perfect for watching ocean sunsets, the ferry to Rottnest Island is nearby and on the Easter weekend was running coastal cruises.
The Quality Resort at Sorrento WA is very well situated, across the road from the beach and very close to restaurants, a bottle shop and the fast ferry to Rottnest Island. We found their restaurant (only open for breakfast) opened a bit late for East Coast visitors, but one only 200m away opened at 6:30 and served all the local bicyclists with a very good breakfast menu. Staff were friendly and parking plentiful and free (including under cover parking).
Comment from Hotel Management
May 2, 2017 by Andrew, Hotel Management
Thanks for your feedback and glad you enjoyed the stay. We will look at opening earlier for East coast visitors as you recommended.
3 out of 5
Recommended
for Everyone
by A verified traveler from victoria

Close to the ocean

Posted Mar 25, 2017 on Lastminute
Pros: Position opposite the beach
Cons: The cleanliness of the room.
The view from our room was great, paid $200 a night for 5 nights for a basic , outdated room, shower over over the bath. Staff at reception were lovely
Comment from Hotel Management
May 2, 2017 by Management, Hotel Management
Thank you for your comments. We are in the process of renovating all rooms, so will keep you informed of when they are finished and ask you back for your feedback
3 out of 5
by Pauline

Overpriced and needs a re-vamp.

Posted Mar 21, 2017 on Hotels
Overall had adequate facilities. No dryer and only a small fold up rack to dry clothes, no pegs. No shower curtain and water soaks floor regardless of how careful you are. Needs a re-vamp, which I believe they are in the process of doing. Ridiculously noisy on the Friday night from one room but no one on site to do anything about it. Expensive for what it is. Girl at the front desk was lovely and helpful.
Comment from Hotel Management
May 2, 2017
Thanks for your feedback and apologies for you not getting a newly renovated room. We are almost done and have only 6 to go so if you visit again, please let me know and I will make sure that you have a refurbished apartment. Andrew