Ratings based on 580 Verified Reviews

3.1 out of 5
61% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Oct 17, 2017
Very disappointed the hotel on the renovation A lot of noise unable to use tthe beach And was not notified when I booked
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Posted Sep 12, 2017
beautiful beaches, the food is delicious but not much of variety. The room is old but clean. I had great stay at casa marina.
Comment from Hotel Management
Sep 22, 2017 by Guest Service Manager, Hotel Management
Hello Dear Guest, Thanks so much for sharing your experience with us. We take your feedback seriously in order to improve our hotel. We hope to have you back soon here at Casa Marina for another great stay. Kind Regards.
4 out of 5
by A verified traveler from Boston, MA

OK for a tight budget

Posted Sep 5, 2017
Pros: Very big, many different pools and restaurants to eat at.
Cons: Wifi connection is so spotty. I had to scout out and claim a spot in order to use the internet for half an hour. Very annoying.
Location: I didn't leave the resort so can't comment on this!
First of all, I am so confused with the name of this hotel. There are so many different variations to it??? Anyway, the hotel itself is a little worn down. If you're looking for luxury, this is not the place. Otherwise, it was fine for a college spring break budget lol.
Comment from Hotel Management
Sep 9, 2017 by Guest Service Manager, Hotel Management
Hello dear Guest, First of all thank you for taking from your time and sharing about your experience with us, your feedback is much appreciated.We look forward to having you back here at casa Marina Beach & Reef, to enjoy well deserved vacations. Kind Regards.
4 out of 5
Recommended
for Families
by A verified traveler from kissimmee,fl.

Pleasant stay

Posted Aug 23, 2017
Pros: All inclusive
Cons: Food buffet variety day to day! Same thing every day gets old quickly!
Location: Location in Sousa downtown not much to do except shop!
It was a pleasant stay overall, it is big with all inclusive food, drinks and limited sport activities and only includes 40 minutes of kayak with stay although there is scuba and snorkeling activities available at extra cost (snorkel $35 scuba $110 with class, both include boat ride) food buffet is good but repetitive, a la carte diner is available and include but have to reserve at front desk from 9:30am to 11:30am, rooms are adequate and air conditioned, some live music shows at night, three big pools (close at 07:00pm and three small pools (adults only all night), small discotheque at night, large beautiful beach ( some shade under palm trees), a great getaway but about 5 days max recommended, I paid $227 per night for four people two queen beds, $186 for two people reserve on line!
Comment from Hotel Management
Aug 28, 2017 by Guest Service Manager, Hotel Management
Hello Dear Guest, Thank you for taking from your time and writing your comment. For us it is a pleasure to offer you pleasant vacations and we look forward to having you back in the future. Kind Regards.
2 out of 5
by A verified traveler from New Jersey

Just terrible!

Posted Aug 23, 2017
I had never seen so many mosquitos in a hotel in my life. I had to buy mosquito killers and literally I counted 20 mosquito dead in less than 5 minutes. Also, the room was old and leaking water. The service was just horrible, employees always mad and looking tired!
Comment from Hotel Management
Aug 28, 2017 by Casa Marina Beach & Reef, Hotel Management
Hello Dear Guest, Thanks for sharing your constructive criticism with us. Your feedback is much appreciated and taken into consideration in order to improve the hotel. We hope to have you back for a second chance in the future. Kind Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice Hotel

Posted Aug 23, 2017
The lobby is small but the hotel premises is huge. The room is old and needs renovation and they have started to renovate some rooms which is great. The staff was nice and friendly, starting from front desk, to entertainment and food staff. The AC in our room was great, as well as the other rooms from my other family members. So i don't know why other people complained on prior reviews of the AC when i was freezing. The food from the buffet was a variety and the restaurant food was great as well. The seafood restaurant even provides lobster amd the desserts where great, the late night snacks where great such as burgers and fries. Drinks were okay, they had presidente which was great. The club was nice and the music was great. The night entertainment was awesome and the guys were nice and friendly. Will definitely go back and recommend to anyone. Loved the beach and we did the banana boat outside the resort at the sosua beach because is much cheaper than the hotel.
Comment from Hotel Management
Aug 28, 2017 by Guest Service Manager, Hotel Management
Hello Dear Guest, Thank you so much for sharing your experience with us. It is a pleasure to be able to offer you the vacations you deserve. We look forward to having you back in the future here at Casa Marina Beach & Reef. Kind Regards.
3 out of 5
by A verified traveler

Posted Aug 22, 2017
We had room 624 a double bed room one the beds where terrible you could not sit at the end of the bed or the bed would flip over the balcony door was broken also they make you paybfor wifi and it doesnt work in your room at all only in the lobby and some pool areas
Comment from Hotel Management
Aug 28, 2017 by Guest Service Manager, Hotel Management
Hello Dear Guest, First of all thank you for taking from your time and writing your comment. We apologize for any inconvenience encountered and know that your feedback is much appreciated in order to improve our hotel. We hope to have you back in the future for a second chance. Kind Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from California United States

Posted Aug 13, 2017
This Hotel is very nice and close to the ocean. It has a beautiful view of the Ocean and all the other properties near by. The food is excellent and available from the time you wake up , until the time you go to bed. All the stores and cafes are in walking distance. The rooms are cleaned daily.This Hotel reminds me of a little private city. A very beautiful Hotel with several swimming pools and lovely restaurants.
Comment from Hotel Management
Sep 7, 2017 by Guest Service Manager, Hotel Management
Hello dear Guest, Thank you for taking from your time and sharing about your experience with us. For us it is a pleasure to offer you the vacations you deserve. We look forward to having you back here in Casa Marina. Kind Regards
3 out of 5
by A verified traveler from NY,NY

Terrible food.

Posted Jul 25, 2017
The food was terrible. The rooms need renovation. It was under construction while we were there and it didn't say that when booked reservation. The pools could have been cleaner. Children are not allowed in the jacuzzis. A lot of the staff did not know English.
Comment from Hotel Management
Aug 2, 2017 by Guest Service Manager, Hotel Management
Hello Dear Guest, Thank you for taking from your time and writing your comment. Your feedback is very much appreciated in order to improve the hotel. We have implemented the adults only restriction in our reef Jacuzzi for security and comfort reasons we are sorry for any inconvenience this may cause. We hope to have you back for a second chance in the future. Kind regards,
2 out of 5
by Alex

Terrible place if you are looking for nice hotel

Posted Jul 24, 2017 on Hotels
The hotel is 30+ years old and you can tell from the moment you walk in to the lobby. Two of the three clocks on the wall are missing and the one that is left does have the right time. they are currently under renovation in 30 percent of the rooms so many area are closed. the rooms that we did stay in were really really worn! mold on the wall, repairs done on the wall were left without painting. The food is fair at best. Its all inclusive so you can eat as much as you want but none of it was very good. We ate at the Italian/Mexican restaurant one evening and everyone left hungry because the food was not eatable. on the bright side the ocean was beautiful!
Comment from Hotel Management
Aug 2, 2017
Hello Dear Guest, Thank you for taking from your time and providing us your feedback. Know that it is taken into deep consideration in order to improve the hotel. We are sorry that during your stay our clocks were being fixed, I can assure you for your next visit you will be able to look at the time in all of them. We look forward to having you back for a second chance in order for you to enjoy our renovated rooms and hotel.