Ratings based on 175 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Gorgeous hotel, great food.

Posted Oct 16, 2017
Pros: Beautiful locale with great staff, amenities, and food.
Cons: Be aware that the entire hotel is open air, so there is no A/C. There are fans everywhere and plenty of breeze, so we were definitely comfortable.
Location: Hike up to Gros Piton or go scuba diving at Anse Chastenet. The hotel can help arrange any trips or tours you want to do and are very amenable.
We had amazing stay at Hotel Chocolat on our honeymoon in Saint Lucia. We highly recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn, Ny

Beautiful hotel

Posted Aug 1, 2017
It is a small but lovely hotel. Nice size rooms with semi outdoor showers. If you don't mind the sound of crickets and birds at night then you will love it. There is no television but they have plenty of books. The infinity pool is small but it's nice nonetheless. It would be nice if they had a gym or some daily entertainment for the guests. If you are on vacation to relax and unwind then this hotel is perfect for you. The beach is about 15-20 minutes away. The hotel has free shuttle that takes you to the dock then you can hop on the hotel's boat for a 5 minute ride to Sugar Beach. The customer service is superb! The staff is very friendly and helpful. The complimentary Breakfast is excellent! I looked forward to it every morning I was there. Dinner is great also but I think it's a little pricey. They also incorporate chocolate into everything which is a little annoying but the food was still great. Overall great hotel.
Comment from Hotel Management
Aug 8, 2017 by reservations, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

It's perfect

Posted Jul 28, 2017
I had the most amazing experience staying at the Hotel Chocolat. the location is perfect. It's close to all the major attractions. The hotel has the most stunning view of the Pitons and the jungle. The rooms/houses are veIry unique and beautiful. My concern prior to arrival was that the hotel is in the jungle and we won't be able to go to the beach. In reality, this hotel takes you to one of the best beaches on the island twice a day. The travel to the beach is an experience on its own. First, there is a 10 minute ride in an air conditioned car, and then a 5 minute boat ride to the beach. It's amazing! Also worth mentioning that the chocolate tours are very informative abd engaging.
Comment from Hotel Management
Aug 8, 2017 by reservations, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by Dmitry

Posted Jul 4, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017
Thanks for your rating, we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from STL

Hotel Chocolat, the Jade, or Ladaro what to chose.

Posted Jun 14, 2017
Pros: The food was top notch on the island, the staff was always professional, and the excursions were fun.
Cons: They need to have more night life or music. Also, they need more accommodations they did not have suntan lotion and I lost mine,so had to go elsewhere
Location: Sulfur springs, Climb the Gros Piton, and take the Boat ride to Margot Bay, Pigeon Island, and see where parts of Pirates of Caribbean was filmed.
The Views- Larado, Jade, Chocolat Chocolat has a breath taking view of the Pitons right from the pool, you can sit in the pool and have a majestic backdrop behind you. However, at Ladaro you get the same view and more because Ladaro is located probably ¼ mile in front of chocolat and not only do you get the same view but you get the added addition of seeing the Caribbean sea as well. At the Jade you are higher up and father away so you get a great distant view of the sea and the Pitons. The Food- Chocolat, Jade, Ladaro Chocolat has by far the BEST food on the island and has a menu of variety. The meat is perfectly cooked and cuts like butter. The eggs I had for breakfast seemed to be made by Gordon Ramsey himself. Even if you do not stay at Chocolat, you should atleast grab a meal. The Jade is $$$ and has a fixed menu, Great but better at Chocolat. Ladaro’s food was good, they had some American options like burgers and fries, but it falls last on this list. Comfort- Ladaro & Chocolat,Jade Ladaro has music or entertainment on every night, each room has its own pool (although the Jade has this as well) and the store had accommodations that I needed (suntan lotion). Hotel Chocolat is secluded and is right near the sulfur springs. The Jade is so far from everything, it is quaint but just not for us. It was nice to eat at Chocolat for diner and then walk over to Ladaro for the night life and walk back for some peace and quit in our secluded room. None of these hotels have A/C
Comment from Hotel Management
Jun 20, 2017 by reservations, Hotel Management
Thanks for your comments, we look forward to seeing you again soon.
5 out of 5
by A verified traveler

Great Food and Everything Else

Posted Jun 11, 2017 on Hotels
We had a great time! "Cook to order breakfast" does not do this event justice. We started with a platter of fruit and little smoothies, then yogurt with granola, oatmeal cooked with coconut milk (or whatever milk you want), and a huge plate of bacon, eggs, vegetables, toast or plate of daily, yummy special. Our room was wonderful with the shower like a forest rain. The water came down like rain and we could see up into the trees and sky. Our luxury room included a deck with a great view of the piton. My husband wanted air conditioning, so he booked a separate hotel at the beach (our family of four kept switching who stayed at Hotel Chocolat and who stayed at the beach). His place was also great, but the showers at Hotel Chocolat were way better, the view from the room was way better, and we ate breakfast each day at Hotel Chocolat. My daughter and I enjoyed a wonderful massage at the spa. We were also told if my husband struggled with the heat, we could get an extra fan for our room. My only suggestion for improvement is I wish the staff had smiled more. If you're used to other countries where the concierge gets their pay from the activities; that doesn't seem to be the case in St. Lucia. Both Hotel Chocolat and my husband's place charge to book activities. The bean to bar activity was fun. I also enjoyed the night sounds, so didn't use the ear plugs they provided. I definitely recommend Hotel Chocolat and will stay here again if we return.
Comment from Hotel Management
Jun 20, 2017
Thanks for your comments, we look forward to seeing you again soon.
5 out of 5
Recommended
for Couples
by A verified traveler

Interesting experience

Posted May 18, 2017 on Orbitz
Pros: The showers! The pool view is amazing, and it's quiet. The staff helped us with local things to do and even gave us directions that were so helpful.
Cons: Maybe we were there at a bad time, but the mosquitos were an issue. Other reviewers didn't seem to have this problem.
Location: Mud bath, hiking the Gros Piton, Botanical Gardens, amazing Snorkeling - all right down the road. Great location.
We stayed here for a week recently, and we were blown away by Cuthbert's tour of the plantation - he is so passionate about his job! And we were able to plant a "family tree" on the property. Totally worth taking this tour. We expected to be able to buy some of the chocolates from the hotel, but they only sell a few items. It's not sold on the island at all from what we could tell. The hotel is a relaxing place to stay. We had a car, so we didn't get bored. The rooms are open, totally, so we couldn't turn the lights on at night for fear of mosquitos. We lost that battle anyway, even though we also bought citronella candles in the local town. The shower is incredible, especially when it rains. You can also hear your neighbors doing all sorts of things...We enjoyed our stay, but if we had to do it all over again, we would have limited it to 3 nights.
Comment from Hotel Management
Jun 20, 2017 by reservations, Hotel Management
Thanks for your comments, we look forward to seeing you again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Washington, Missouri

Relaxing, Restful Retreat

Posted May 11, 2017
Pros: We enjoyed everything about Hotel Chocolat. #1 is the restaurant. Even guests from nearby resorts come for dinner. Make reservations in high season
Cons: The WIFI isn't great there, but if you are there to unwind, that's ok.
Location: They offer a shuttle twice a day to the beach, 10 minutes away. Horseback riding, boat rides and botanical gardens & Tet Paul Nature Trail nearby.
My husband and I wanted a more real, earthy experience on St. Lucia, so we opted for the beautiful Hotel Chocolat. We liked the idea of no television, no AC, mosquito nettings around the bed, open air accommodations. We were not disappointed. The accommodations are classically simple, yet supply everything you need. We could have put a soccer team in our spacious shower...surrounded by smooth river rock and a giant rain shower overhead with a rim of open sky and palm trees above you. Teak furnishings throughout, bath, bed and patio/lounge area. It was 80-85 each day we were there and we did ask for an additional fan for sleeping. They have a lovely spa and several areas set aside for quiet relaxing. They offer tours of the cacao plantation that you are surrounded by and all meals include many versions of their chocolate. My husband did not want to leave the last day specifically because he enjoyed the food at the restaurant, Boucan so much. Tip: Breakfast is included in the cost of the room, at least it was when we were there. You will be delighted with the offerings and the amount of food provided. We only ate two meals a day while there because we just weren't ready for lunch. Save up for dinner! The food is amazing and you do NOT want to keep skipping dessert because you don't have room for it.
Comment from Hotel Management
Jun 20, 2017 by reservations, Hotel Management
Thanks for your comments, we look forward to seeing you again soon.
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful relaxing atmosphere

Posted May 9, 2017
Pros: Location, room, staff, atmosphere, food, cocktails and the motor boat.
Location: Sugar Beach, Suphur Springs ( good walk from the hotel), walks on the estate - brilliant views from the Big Nature trail.
We come here to unwind and relax. The view from the luxe lodge of the Pitons is simply wonderful, we literally watch it for hours. The hotel is smart but informal, there are no pretensions here, this is understated luxury, 5 star done well. The luxe lodge is bright and airy, very comfortable bed, two loungers, small fridge, tea and coffee making. The bathroom is huge with twins sinks and a very large open-to-the-air drench shower. The staff are to "a man" very friendly, always a cheery greeting and a little chat if appropriate. The restaurant is really good, the chocolate element is understated - until you get to the deserts. Long cocktail menu - some with chocolate too. The hotel provides a free shuttle, car then 46' boat to Sugar Beach which is a brilliant way to travel. We really liek Sugar Beach - the public part (the majority is taken up by the Sugar Beach Resort - but the sea is free to everyone). Very relaxed, everyone is friendly - snack shack, fresh fruit and clean toilets. The snorkeling is good and accessible for first timers and less confident swimmers.
Comment from Hotel Management
Jun 20, 2017 by reservations, Hotel Management
Thanks for your comments, we look forward to seeing you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice location and central to major attractions.

Posted May 6, 2017
Pros: The hotel was situated on a moderate piece of property with a sense of privacy and away from the noisy beach. The bungalow style cottage was spacious.
Cons: More variety of foods and create a party atmosphere with local music at least once or twice a week. Visitors want to dance and enjoy the music.
Location: The location was close to the beach, sulphur springs, botanical gardens,etc...
My wife andI spent a week celebrating her birthday and our silver jubilee. Staff was courteous and they were very professional. Enjoyed the excursions planned by the hotel too. Although some of the costs got a bit expensive.
Comment from Hotel Management
Jun 20, 2017 by reservations, Hotel Management
Thanks for your comments, we look forward to seeing you again soon.