Ratings based on 196 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Miss it already!

Posted Aug 23, 2017
Pros: The cottages are amazing. Very cozy and comfortable. Views are breathtaking no matter what cottage you are in. The service is exceptional as well.
Cons: The only thing that could use improvement is the time it takes to get your breakfast in the morning. There was always a bit of a wait..
Location: The location is perfect as it is right on the beach. You can do water sports right at the hotel. Zip lining is nearby along with the falls & springs
This has to be one of my favorite hotels. I can't say enough about the resort and the staff. They go above and beyond pretty much anywhere I've stayed. The resort is breathtaking and the views are incredible. The staff is one of the nicest around and aim to please you no matter what. I could go back every year and have for the last two years. It is truly paradise!!
Comment from Hotel Management
Aug 26, 2017 by Theresa, Hotel Management
Thank you for your feedback. It is very much appreciated. We are happy to hear that you enjoyed your stay with us. We do look forward to the opportunity of welcoming you back. Your feedback will be passed on to the restaurant team and we will do our utmost to improve on the service provided at breakfast. We thank you once again
5 out of 5
by A verified traveler

9TH Anniversary Celebration

Posted Aug 22, 2017 on Hotels
Our stay was amazing from beginning to end! Thanks to the wonderful staff, especially our butler Karen & Cordy!
Comment from Hotel Management
Aug 26, 2017
Thank you for your feed back. We are happy we made your stay a wonderful one. We look forward to the opportunity of welcoming you back. Thank you for choosing Sugar Beach A Viceroy Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Luxurious Getaway

Posted Aug 22, 2017
Pros: The hospitality of the staff, the exclusive beach, and views!
Location: Tucked between the Pitons. Great beach views. Short ride to the active volcano and local waterfall.
If you are traveling to Saint Lucia looking for a luxurious escape, this is the place! My wife and I went here for our ten year wedding anniversary and couldn't have been more impressed with Sugar Beach. We were welcomed by our butler with a cool refreshing drink as we arrived. And upon entering our villa, we noticed a complimentary bottle of champagne and local rum. We actually received another bottle of champagne several days later, as well. So as you can see, you are pampered by the staff. The villa is luxurious with updated amenities and breathtaking views of the Pitons and sea. Not to mention you have your own private plunge pool. The butler staff is on top of their game as they are always making sure you need for nothing. The hospitality the staff and locals show is extremely comforting. I could talk forever about the views but I will simply state that pictures don't even do the real thing justice. Also Sugar Beach Resort is perfect because they have their own beach and not all the other resorts have this luxury. The beach is tucked between the Pitons, again, creating magical views.
Comment from Hotel Management
Aug 26, 2017 by Theresa , Hotel Management
Thank you for your feedback. We are happy that we made your anniversary a memorable one. We look forward to welcoming you back in the near future. Thank
5 out of 5
Recommended
for Everyone
by A verified traveler from lafayette la

Oh my gosh!!

Posted Aug 12, 2017 on Orbitz
Fabulous times a thousand! Beautiful, boutique, private, and comes with a butler! The nicest people on the planet.
Comment from Hotel Management
Aug 26, 2017 by Theresa , Hotel Management
Thank you for your feedback. We are happy that you had an enjoyable time with us. We look forward to the opportunity of welcoming you back. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Best Caribbean resort I've ever stayed at

Posted Aug 10, 2017
Pros: The rooms are very comfortable and include your own private plunge pools. The grounds & scenery are spectacular and well cared-for.
Cons: Pretty perfect as is
Location: Location is like paradise, nestled in a cove & surrounded by mountains and rain forest. Town of Soufriere & restaurants close by
The location, facilities, service & staff are top-notch. Nestled between the two Piton "domes", the lush rain forest scenery, soft-sand beach & breathtaking views cannot be found anywhere else on St. Lucia and in very few other places across the Caribbean. There are several other nice resorts on the island including 3 Sandals and Jade Mountain, but none have a perfect location like Viceroy's Sugar Beach resort. As a matter of fact, other resorts truck their guests to Sugar Beach for swimming & snorkeling (All the beaches on St. Lucia are public). I have read some of the negative reviews and these appear to be placed by people who stayed at other resorts and were not happy to discover that when visiting, our resort required payment for them to use the beach lounges & pool. They are rightfully reserved for Sugar Beach guests who are paying for them in their room rate.
Comment from Hotel Management
Aug 26, 2017 by Theresa, Hotel Management
Thank you for choosing Sugar Beach A Viceroy Resort. We appreciate your feedback We are delighted to know that you had an enjoyable stay and we look forward to the opportunity of welcoming you back. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing is all we can say. Trip of a lifetime,

Posted Aug 3, 2017 on Orbitz
The setting, the beach, the hotel, the food was amazing. Truly a 5 star experience. Would love to have seen a little bit more variety of menus at the different restaurants. Lunch different from dinner at the same restaurant. That was a very small complaint to the wonderful experience of this hotel. Fitness center is amazing on the top of the hill with two tennis courts that are right next to the Pitons. The beach service and all the drivers were amazing. It was a fantasy trip.
Comment from Hotel Management
Aug 5, 2017 by Aline, Hotel Management
Thank you for staying with us. We are happy you had a great time. We will definitely take into consideration your feedback and do look forward to welcoming you once more.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Perfect honeymoon

Posted Jul 29, 2017
We just got back from spending ten days here and we have nothing to complain about. The staff was amazing they were some of the nicest people we met. Whenever we needed something they were there to help. It is a quiet place to stay but still had options for excitement! The food was amazing and we were never bored! The room was beyond amazing-with the plunge pool sometimes we never left our room! We did several off-site excursions set up by the hotel and had a ton of fun. Everything was prepares for you so you never had to lift a finger for anything! We originally didn't opt for the AI plan but after day 1 we decided that we wouldn't be able to leave the hotel as often as we liked(no rental car) so we decided to do AI and it needed up being worth it!
Comment from Hotel Management
Aug 5, 2017 by Aline, Hotel Management
Thank you for staying with us. We are happy you had a wonderful honeymoon. We do look forward to welcoming you once more.
5 out of 5
by Brad

Exceptional Resort

Posted Jul 22, 2017 on Hotels
Private Butler is the way forward... amazing service and resort. Well done! Pricey though!
Comment from Hotel Management
Jul 29, 2017
Dear Brad, Thank you for staying at Sugar Beach and for this great review! We are happy to have met your expectations and more. We cannot wait to welcome you again to our island paradise. Sunny Regards, The Reservations Team
5 out of 5
by ROSE

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017
Thank you
5 out of 5
by A verified traveler

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 29, 2017
Thank you.