Ratings based on 177 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Mar 28, 2017 on Hotels
for Everyoneby A verified traveler from florida
Fantastic cottages in a fantastic locationPosted Feb 28, 2017
Fantastic location---at the beach between the Pitons! Beautiful cottages with great ammenties!! Options for your own pool or quick walk/ride (on their shuttles) to the beach as well as other activities on their plantation. Spa was serene and staff throughout the premise were extremely nice, helpful, and beautiful!!!
An oasis of style and civilisation.Posted Feb 26, 2017 on Hotels
We stayed for just three days for a bit of pampering. We were in a luxury villa which was near the top of the hill. When we arrived we thought it was a bit isolated and miles from the facilities on the beach but the shuttle system is so good that we actually loved the privacy of our room, which was very well appointed and comfortable, and it took only a minute to call our butler Karen......who was there to deal with every request promptly and efficiently, and ask for a tut tut to take us down the hill. We ate one night in the Bayside restaurant and two nights in the Great Room. The food was much better in the Great Room - a wonderful standard for the Caribbean. It was expensive, as we expected, but very good. We were however shocked by the price of the San Pellegrino water - $13 for a bottle! Ridiculous!! All the staff were superb - very friendly, relaxed and helpful. We particularly loved the Pier bar which is on decking over the water: it was quiet and a great place to soak up some sun with a cold beer. We hired a car so we could explore the island and we visited Anse Chastenet - which we thought was very dirty and run down; Rodney Bar marina, which was lovely......and lots of other places in between. The roads were appalling - full of massive potholes and very twisty and we tried several supermarkets to buy some tonic water but couldn't find any anywhere. We were very happy to get back to civilisation at Sugar Beach! A fabulous hotel on a not so fabulous island........
for Everyoneby A verified traveler
Best vacation ever!Posted Dec 12, 2016
The rooms were just amazing. The beds were super comfy. The beach is amazing. The staff is fantastic. The food is tasty and the sun was rejuvenating. We're coming back.
by A verified traveler
Posted Dec 2, 2016 on Hotels
for Everyoneby A verified traveler from ny, ny, usa
Best of the bestPosted Nov 27, 2016
I've been to high end hotels and this trumps them all. Nothing ostentatious just comfort, luxury, amazing service and a top notch beach with a view of both famous mountains in st Lucia. The hotel is actually between them. Examples: the butler at your villa checks you in and gives you cell phones to call your other guest anywhere from Island or to call the butler. Room service is all done on an iPad. Awesome food. Can't say it enough - phenomenal service. Every detail thought through. Perfect for a honeymoon or a special splurge.
for Everyoneby A verified traveler from US
Posted Nov 20, 2016
Pros: The staff is first rate and you are made to feel comfortable the moment that you arrive.
Cons: The beach bungalow that we had, number 15 had many maintenance issues.
Location: excellent location, pitons are breathtaking.
Wonderful relaxing escape but very expensive. Can not say enough about how pleasant and help[full the entire staff is This is a difficult place to leave!
for Everyoneby A verified traveler from fairfield, CT
a week of paradisePosted Nov 11, 2016
Pros: our cottage, butlers, beach staff
Cons: Menu. I am not a seafood eater and found it hard day after day to find some variety. One night I ordered off the kids menu
Location: Little to do. Went into Souffries for an hour and that was plenty. Did enjoy a few resturants off the premises
From arrival to departure we were treated royally. The butlers are wonderful. Our cottage was perfect. Private. Loved our plunge pool. Tuk tuks were effortless. Meals expensive but good. Could use more daily specials for variety. Loved the little treats on our night stands every night.
for Couplesby A verified traveler from indiana
Awesome resortPosted Oct 23, 2016
We booked a room at Ladera for our first trip to St. Lucia. Unfortunately, Hurricane Matthew created damage at the resort and our reservation was cancelled. Expedia called the next day to find us something comparable which ended up being at Sugar Beach. We were more than thrilled to be booked there. They upgraded us to a grand luxury villa. Not only was the view magnificent but the villa was beautiful. We loved it.
for Everyoneby A verified traveler from Houston, Tx
Fantastic hotel but food is way overpriced!Posted Sep 9, 2016
Room accommodations were some of the best I've seen! Beautiful room, private and quiet. Friendly staff that was very accommodating. The few things that could be improved include the food being way overpriced for the quality. The gym was not good for how nice everything else was. We had 1 major problem when we arrived. We purchased all inclusive on Expedia but when we got to the hotel they said they do not offer that on Expedia and were not going to honor it!! Huge stress factor and disappointment because food there was so outrageous! Put a huge damper on our trip as it was not what we were prepared for. Had to phone a friend in the US to handle the issue for us. Took several days and many hours on the phone before Expedia claimed responsibility and corrected the issue. Glad it worked out because I travel quite often and always have used Expedia.