Ratings based on 198 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Worth the price

Posted Dec 28, 2017
Pros: Room, service, beach were all excellent
Cons: The prices are on the high side but in the end you get what you pay for and this was worth the expense.
I recently stayed here with my wife and we had an excellent time. The staff were incredibly attentive and the butler service is a very nice touch. Our room was very comfortable and the outdoor pool had a view of the ocean. The beach and beach service were top notch and this was one of the nicest hotel beaches we have every stayed at.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Awesome Location and beautiful setting

Posted Dec 6, 2017
Pros: Large villas Excellent restaurants and food
Cons: Have the wait staff assigned to a table so you don't get asked if you have any food allergies 5 different time at same meal
Location: Between the 2 Pitons
We had an excellent time. Did have one day with no water due to a construction glitch
Comment from Hotel Management
Dec 12, 2017 by Aline, Hotel Management
Thank you for your feedback. We will definitely look into your suggestions to improve our service. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from west palm beach, fl

Heaven on earth

Posted Nov 21, 2017
WOW!!! Okay place is not just perfect and beautiful but what a service!!!! Everyone on that hotel/island is always on a great mood and the level of service set the bar really high!! The most amaizing trip to date!
Comment from Hotel Management
Dec 12, 2017 by Aline, Hotel Management
Thank you for your response.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Posted Nov 10, 2017
Friendly and relaxed Perfect apart from the mosquitoes Great staff Good privacy Restaurant food overpriced
Comment from Hotel Management
Dec 12, 2017 by Aline, Hotel Management
Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Sugar Beach

Posted Oct 22, 2017
Came back for our second honeymoon after 25 years, used to be called Jalousie Plantation. Location is simply paradise and the staff went over and above to make our stay special. It's not cheap but nothing ever worth it is. We really appreciated the handwritten notes in the room and the complimentary champagne, what a great gesture. The butlers were awesome as well. We are now going to make this a yearly tradition! Thanks to all!
Comment from Hotel Management
Dec 12, 2017 by Aline, Hotel Management
Thank you for your feedback! We are happy to know you enjoyed your stay
5 out of 5
by Frederick

Posted Oct 10, 2017 on Hotels
Absolutely Amazing experience!
4 out of 5
by A verified traveler from London

An expensive slice of paradise

Posted Oct 8, 2017
Location simply stunning. Upgraded from Sugar Mill Room to a villa. Initially resisted as we’d booked Sugar Mill to avoid using the mini bus and tuk tuk shuttles to get from the main hotel building to the room. However, the upgraded room was much nicer and the ground floor Sugar Mill had the AC unit chiller right by the window so suspected it would be noisy. Shuttles are mildly annoying but not enough to impact the holiday! Stunning location means you’re cut off though. Taxi to Soufriere (15mins each way) is 50USD for the round trip, which make going out for dinner an expensive outing, even if the restaurants outside the hotel are cheaper. In the hotel, everything is expensive. Drinking anything other the local Piton beer is gut wrenchingly expensive. Food is OK, but certainly not worth the price tag. Three courses will always cost 100USD p.p or more for dinner. Lunch not much shy! During our time popular with honeymooners and US couples having weekend breaks on all inclusive packages.
4 out of 5
by A verified traveler from Ohio

Great Villas, Okay Service

Posted Sep 27, 2017
Pros: Secluded area with great views of the Pitons and Caribbean.
Cons: The "Butler"
Location: Easy access to watersports and hiking (both of the Pitons).
The villa we stayed in was outstanding (on par with the overwater bungalow we stayed in at the Intercontinental Resort and Thalasso Spa in Bora Bora). While we did not have more than a peak-a-boo view of the Caribbean, we had an amazing view of Petit Piton. The plunge pool is large enough that you do not necessarily need to go down to the resort pool. The resort itself and the food were excellent (except for one night when Lobster was offered on the menu but the resort was out of it). The biggest disappointment however was that the "Butler" assigned to our villa was nonexistent. The only interaction we had with our "Butler" was when he thought that we had not paid our bill upon trying to leave the resort. Everything we ended up scheduling to do went through the front office of the resort (the front office staff were great). For the money, we will do Jade Mountain next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Beautiful and Relaxing 5-Star Resort

Posted Sep 14, 2017
Pros: I liked the willingness of staff to go the extra mile. When our trip had to be extended for 6 days because of Irma, the hotel was very accommodating.
Cons: The menu seems to cater to a European palate. We would have preferred more local dishes. Also, we never ever saw the General Manager. GM Reception?
Location: Sugar Beach is very private and remote. Taxis are quite expensive, but 1 or 2 excursions into Soufriere or Castries are a must. Grocery shopping!!!!
I was very excited to take my girlfriend to Sugar Beach for her birthday. Neither of us had been to St Lucia, but my previous experiences with Viceroy Hotels led me to expect only the best. As our travel date neared, I became somewhat worried when Hurricane Irma began threatening the Caribbean islands. Fortunately, St Lucia was spared from Irma's wrath (though so many islands and people were not as fortunate), and we were able to proceed with our travel as planned. Our stay at Sugar Beach began with a complimentary upgrade to a Grand Villa. Covering more than 1,000 square feet, our villa (No. 811) included a large bedroom with king-size bed, living room, 2 bathrooms, wet bar, wraparound porch, closet and dressing room, private plunge pool, and an outdoor shower with breathtaking views of Petit Piton and the ocean. As if this were not enough, our villa also came with 24/7 butler service. After checking us into our villa, our butler gave us our own cell phone preprogrammed with her number so that we could communicate from anywhere on the island. There was no task too big or too small for our butlers to address with smiles. After a few days, they began to learn our routines and anticipate our needs. And every night brought a different treat, from a complimentary bottle of champagne for my girlfriend's birthday to extra ice and limes for our rum and cokes, service was always provided with aplomb. Let me just say that the Sugar Beach staff rose to every occasion.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Incredible

Posted Sep 10, 2017
We have been everywhere in the world and this is hands down on every of the nicest resorts! Not only is the hotel beautiful but it is perfectly located! The beach is beautiful and there is a lot to do. The staff and the people in st Lucia are some Of the nicest people we have ever come in contact with.