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Overview of The Downtown Hotel

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Featured Image
Balcony
Balcony
View from Room
View from Room
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air Conditioning
  • Business Services
  • Laundry
  • Room Service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Personal protective equipment

Explore the area

    Popular LocationSulphur Springs6 min drive
    Popular LocationSoufriere Drive In Volcano6 min drive
    Popular LocationPetit Piton6 min drive
    AirportVieux Fort (UVF-Hewanorra Intl.)44 min drive
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  • Deluxe Room, City View

    Room amenities

    • City view
    • Sleeps 4
    • 1 Double Bed OR 1 King Bed
    More detailsDeluxe Room, City View
  • Family Suite

    Room amenities

    • City view
    • Sleeps 4
    • 1 Double Bed OR 1 King Bed
    More detailsFamily Suite
  • Suite (Soufriere)

    Room amenities

    • Mountain view
    • Sleeps 3
    • 1 Double Bed OR 1 King Bed
    More detailsSuite (Soufriere)
  • Royal Suite

    Room amenities

    • Mountain view
    • Sleeps 4
    • 1 Double Bed OR 1 King Bed
    More detailsRoyal Suite
  • Sea/Piton View

    Room amenities

    • Sea view
    • Sleeps 4
    • 1 Double Bed OR 1 King Bed
    More detailsSea/Piton View

About this area

Soufriere

Located in Soufriere, The Downtown Hotel is connected to a shopping center. The area's natural beauty can be seen at Petit Piton and Anse Chastanet Beach.
Visit our Soufriere travel guide
Popular Location

What's nearby

  • Anse Chastanet Beach - 6 min drive
  • Turtle Reef - 6 min drive
  • Sulphur Springs - 6 min drive
  • Soufriere Drive In Volcano - 6 min drive
  • Petit Piton - 6 min drive

Getting around

  • AirportHewanorra Intl. Airport (UVF) - 44 min drive

Restaurants

  • Whispers Night Club — 4 min walk
  • Pounty's Pizza — 5 min walk
  • Orlando's — 6 min walk
  • Captain Hooks — 7 min walk
  • Ruby's Pizzaria — 11 min walk

About this property

The Downtown Hotel

Hotel connected to a shopping center in Soufriere with free parking
A business center, concierge services, and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. All 18 individually furnished rooms feature free WiFi and room service. For a bit of entertainment, TVs come with cable channels, and guests can also appreciate conveniences like microwaves and coffee makers.
The Downtown Hotel offers 18 accommodations with safes and coffee/tea makers. Rooms open to furnished balconies or patios. These individually furnished accommodations include desks. Televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Soufriere hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Room service available

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Microwave

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower/tub combination

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from October 1 2020 to November 30 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Airport shuttle fee per child: USD 40 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Downtown Hotel Soufriere
Downtown Soufriere
Downtown Hotel Soufrière
The Downtown Hotel St. Lucia/Soufriere
The Downtown Hotel Hotel
The Downtown Hotel Soufriere
The Downtown Hotel Hotel Soufriere

Frequently asked questions

Can I cancel my reservation for free at The Downtown Hotel and receive a full refund?
Yes, The Downtown Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Downtown Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is The Downtown Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Downtown Hotel?
Self parking is free at this property.
What time is check-in at The Downtown Hotel?
Check-in is from 2:00 PM - midnight. After-hours check-in is not available.
What time is check-out at The Downtown Hotel?
Check-out is at noon.
Does The Downtown Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 40 per person, roundtrip, applies.
Where is The Downtown Hotel located?
Situated near the beach, this hotel is within 2 mi (3 km) of Windward Islands, Petit Piton, and Anse Chastanet Beach. Soufriere Drive In Volcano and Jalousie Beach are also within 3 mi (5 km).
3.2
5 - Excellent
16
4 - Good
50
3 - Okay
46
2 - Poor
18
1 - Terrible
16

3.4/5

Cleanliness

3.7/5

Staff & service

2.5/5

Amenities

3.1/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Stayed 3 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Stayed 1 night in Feb 2020

2/5 Poor

Traveled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.
Stayed 1 night in Feb 2020