2 outdoor pools, open 8 AM to 7 PM, pool umbrellas, sun loungers
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Reviews of Mövenpick Resort & Marine Spa Sousse

5 out of 5
Mövenpick Resort & Marine Spa Sousse
Boulevard du 14 Janvier, P.O.box 114, Sousse

Reviews

7.8

Good

Rating 10 - Excellent. 234 out of 529 reviews" "
Rating 8 - Good. 136 out of 529 reviews" "
Rating 6 - Okay. 75 out of 529 reviews" "
Rating 4 - Poor. 35 out of 529 reviews" "
Rating 2 - Terrible. 49 out of 529 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sabeur

Stayed 1 night in Jan 2024

10/10 Excellent

Saber

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the city, staff were lovely and friendly food was delicious all in all a great stay, highly recommended.
Stayed 3 nights in Nov 2023

6/10 Okay

saddam

Stayed 1 night in Oct 2023

2/10 Terrible

Chaimaa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous experience overall
In no world is this a 5* hotel, far from it! The only 5* thing about it is the view from the terrace. Staff has such bad attitude, ESPECIALLY the security at the parking. Except a few people, namely 2 guys at the beach and 1 gentleman and a girl at the lobby café. The rest were equally rude, hostile and unprofessional to say the least. First Room was dirty, had hairs all over the place. Sink and bathtub were blocked. When informed, the guy changed my room, no apology whatsoever. Second room was cleaner but extremely noisy on certain evenings as it’s next to a nightclub, so loud music until 3am+. When I communicated this to the receptionist, instead of apologizing or offering to change the room, she made the joke that the nightclub is making a good ambience for me. Parking situation is horrible, always full! Not directly accessible from the hotel lifts. You have to walk out and take the stinky sewers smelling stairs. Not to mention the attitude of the guy at the entrance gate. The breakfast service was a joke, I go in all tables are dirty, i ask the waiter to clear up the table for me, he clears the plates and leaves the coffee cups, the paper mat and all the crumbs on the table. He didn’t bring the cutlery until i fetched it myself. I go to get some juice, no glasses. I go to get a crepe, no plates. No name cards on dishes. Other than that, furniture in the rooms was very old. And no food from outside is allowed which is ridiculous. Accor should tackle this asap!
Hair on the bedside table
Bug on the wall not cleaned
Bathtub corners not cleaned, you can see hair and yellow stains
More hair on the floor
Stayed 1 night in Sep 2023

10/10 Excellent

Darren

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've stayed in
I am soo disappointed by my stay at this hotel. I didn't expect it to be as good as the 5* hotels in the west but this was way from it. Some of the key highlights: - you are not allowed guests in the hotel. - you are not allowed to take things from outside in to the hotel. I tried to take a water bottle in side and they took it off me. - the staff are really rude. - help desk is constantly busy so you don't get a chance for any assistance. I asked for an iron 5 times and still didn't get one. In the end I gave up. - when I got my room, it smelt bad like a plumbing problem. Went to the desk to get it sorted, they said they would check but nothing happened for the duration of my stay. I wouldn't recommend this hotel to anyone.
Stayed 3 nights in Aug 2023

10/10 Excellent

Vito

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Looks like the best place in the area, beautiful beach, beautiful pool. I highly recommend. Have breakfast near the lobby, the downstairs restaurant is way too crowded. Make sure to visit the Sousse castle museum and the Roman colosseum in el Jem, also Carthage if you can 😃
Stayed 4 nights in Aug 2023

2/10 Terrible

Caroline

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Nicole

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Karim

Stayed 3 nights in Aug 2023

2/10 Terrible

Ameer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Bad hotel, the bathroom is full of water, there are also sounds of elevators. You cannot sleep. I spoke with the staff at the reception as well as the manager, and I explained the problem to them frankly. They are not cooperative. I do not recommend this hotel
Stayed 1 night in Aug 2023

10/10 Excellent

adly

Stayed 1 night in Jul 2023

8/10 Good

Rachid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, in the middle of it all! Well maintained facilities.
Stayed 2 nights in Jun 2023

2/10 Terrible

Hamed

Stayed 2 nights in Jun 2023

6/10 Okay

sahliano-australia

Traveled with family and small children
Disliked: Property conditions & facilities
Overall the stay at Mövenpick was average!! Nothing like any other Mövenpick . Some of the car park stuff were rude and unprofessional except " Chawki " whom was really helpful attentive and professional. The food at the restaurant was identical every morning for 14 straight days to the point my wife and i decided to go elsewhere for variety. "Ibrahim " was the saviour tbh : great service with a smile that made the breakfast pleasant.
Stayed 14 nights in Jun 2023

10/10 Excellent

said

Stayed 3 nights in Jun 2023

10/10 Excellent

Saad, El Cajon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The night clubs next to the hotel they close late and it’s kinda annoying but this hotel is the best in the aria.
Response from Hassen GM on Jun 22, 2023
Dear Saad,We wanted to thank you for choosing Mövenpick Sousse for your stay and for sharing your feedback with us. We are delighted to hear that you consider our hotel the best in the area.We understand that the late closure of the nightclubs next to the hotel has been somewhat annoying. We would like to inform you that we have already discussed this issue with the nightclub owner to address the matter and minimize the inconvenience caused by the noise.Your comfort is of utmost importance to us, and we take your comments seriously. We appreciate your understanding and patience as we work towards finding a solution.We sincerely appreciate you sharing your experience, and we hope to have the opportunity to welcome you back to Mövenpick Sousse in the future. If you have any further questions or requests, please don't hesitate to contact us. Our team is here to assist you and ensure a more enjoyable stay.Best regards,Hassen ChaouacheGeneral Manager

8/10 Good

Caroline

Liked: Cleanliness, property conditions & facilities, room comfort
Un très bel hôtel, confortable et super pour la relaxation. Cependant le service au niveau de la terrasse commune reste à désirer lors des soirées. Le personnel gentil, mais un service très lent et limité dans les choix à ce niveau.
Stayed 2 nights in Jun 2023
Response from Hassen GM on Jun 22, 2023
Chère Caroline,Nous vous remercions d'avoir choisi notre hôtel et d'avoir partagé vos commentaires suite à votre séjour au Mövenpick Sousse. Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel magnifique, confortable et propice à la détente.Cependant, nous sommes sincèrement désolés de constater que le service au niveau de la terrasse commune lors des soirées n'a pas répondu à vos attentes. Nous nous excusons pour les désagréments que cela a pu causer. Vos commentaires sont précieux et nous aideront à améliorer notre service pour offrir une expérience encore meilleure à nos clients.Nous prendrons des mesures pour évaluer et améliorer la rapidité du service ainsi que la variété des choix proposés au niveau de la terrasse. Nous apprécions votre patience et votre compréhension.Nous espérons avoir l'opportunité de vous accueillir à nouveau au Mövenpick Sousse afin de vous offrir une expérience améliorée. Cordialement,Hassen ChaouacheGeneral Manager

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, what a great hotel!
Wow, what a great hotel!
Stayed 2 nights in Jun 2023
Response from Hassen GM on Jun 22, 2023
Dear Carl,Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our hotel. Your feedback means a lot to us.We strive to provide our guests with exceptional service and a memorable stay, so it's wonderful to know that we succeeded in making your visit enjoyable. We hope that our hotel exceeded your expectations and that you had a fantastic time during your stay.Once again, thank you for your fantastic review. We look forward to the opportunity of serving you again soon.Best regards,Hassen ChaouacheGeneral Manager

8/10 Good

Anthony, Dubai

Stayed 1 night in May 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very luxurious and friendly hotel. Thanks for a great relaxing weekend
Stayed 3 nights in May 2023

10/10 Excellent

Wael, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

stuart

Liked: Staff & service, amenities, property conditions & facilities
Excellent property, although a mite distant from the medina.
Stayed 1 night in Mar 2023

2/10 Terrible

mohamed

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel
Stayed 1 night in Feb 2023

10/10 Excellent

Mohamed Hedi

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2023

10/10 Excellent

Yasin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be larger

4/10 Poor

Adel, Garden city park

Disliked: Staff & service, amenities, property conditions & facilities
Parking not available on premises, tv not working.

10/10 Excellent

Atef

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great In this hotel, hotel was clean and well maintained , staff were very supportive, also food was delicious, I really enjoyed it, definitely I will book again next time .

10/10 Excellent

Bouraoui A F

Liked: Staff & service
Pleasant hotel. Clean and well appointed rooms. Great lobby. Excellent customer service. Safe.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel service is always great. It was our first time staying here during the winter period. The only thing I didn't appreciate as much is going to the restaurant at the reception area for supper time. It is quite small with no table big enough for 6 people. Either 2 or 4 people tables. It was a bit awkward and tight during meal time. The food was great yes, just not as confortable as what we are used to or expect for this type of hotel.
Stayed 1 night in Dec 2022

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and great staff definitely on the best hotels I stayed at

10/10 Excellent

Ghaida'

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0
Stayed 2 nights in Nov 2022

10/10 Excellent

Ghaida'

Stayed 1 night in Nov 2022

4/10 Poor

Karim, Houston

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beach is not clean. Beach service is non existent. Personnel lacks sufficient training. Case in point, I asked a waiter for a lighter for my cigar he told me he doesn’t smoke and turned around!!! Asked for a 6pm checkout and even though there were plenty of rooms available, they insisted on charging us 20 per hour. Also threatened to charge us for a full night if we stayed 1 minute past 6!
Stayed 2 nights in Oct 2022
Response from Hassen Chaouache on Oct 12, 2022
Dear Guest,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our sincerest apologies for the inconveniences which occured during your stay. We hope to welcome you again and have a chance to earn back your trust. Sincerely,Hassen Chaouache General Manager

4/10 Poor

Karim, Houston

Traveled with group, Traveled with family
The check in was too long. We had to check three rooms before we had an acceptable one. We did not feel like a valued Expedia elite customer. The food at the breakfast was very disappointing. It was a big buffet but the quality was not there. The beach was not clean a lot of plastic paper and empty plastic bottles on the sand. Also the Beach showers were malfunctioning. Only one out of three had water and the pressure was very low. Overall very disappointed by the hotel. I was expecting more from a five star hotel. Finally even though the hotel had rooms available they refused to give us a late check out to 6 PM. Instead they insisted on making us pay 20 dinars per hour.
Stayed 1 night in Oct 2022
Response from Hassen Chaouache on Oct 12, 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our sincerest apologies for the inconveniences which occured during your stay. We hope to welcome you again and have a chance to earn back your trust. Sincerely,Hassen Chaouache General Manager

2/10 Terrible

Volkan

Stayed 1 night in Sep 2022
Response from Hassen Chaouache on Oct 12, 2022
Madame, Monsieur, Nous vous remercions d’avoir pris le temps d’évaluer notre hôtel et nous sommes désolés que vous n’ayez pas apprécié votre séjour.Nous vous prions de bien vouloir accepter nos sincères excuses pour tous les inconvénients qui ont eu lieu lors de votre séjour. Nous espérons vous revoir au Mövenpick Resort & Marine Spa Sousse et avoir l’opportunité de regagner votre confiance.Veuillez agréer, Madame, Monsieur nos sincères salutations. Le Directeur Général Hassen Chaouache

10/10 Excellent

Hajer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Faraj

Stayed 1 night in Aug 2022

2/10 Terrible

Beya

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in Aug 2022

4/10 Poor

Ikram

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Stayed 1 night in Jul 2022

4/10 Poor

SABER

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Overcrowded, overpriced, horrible service, unprofessional staff, does not live up to a 5 star hotel standards
Stayed 1 night in Jul 2022

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Ghachem

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Poor service quality not worthy
Stayed 2 nights in Jul 2022

10/10 Excellent

Saida

Stayed 1 night in Jun 2022

4/10 Poor

paul

Business traveler
Disliked: Staff & service
Poor ecperience in supposed 5 star hotel.
Clean nice room. But i lost a significant amount of money from the room safe approximately 400 dinars. I didnt report it because i was told it is very difficult to prove. Also they gave a master key to the room safe i didnt know this. So never leave cash in a room safe.
Stayed 3 nights in May 2022

10/10 Excellent

Anouar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2022
Response from Hassen Chaouache on May 11, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hassen Chaouache General Manager

6/10 Okay

saharansky

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Hassen Chaouache on May 11, 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps d'évaluer notre établissement. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Le Directeur Général Hassen Chaouache

8/10 Good

Saad

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very nice pool and beech. Spacious hotel with many dining options
Stayed 2 nights in Mar 2022
Response from Hassen Chaouache on May 11, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hassen Chaouache General Manager

10/10 Excellent

Afnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Mohamed

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Muslim swimwears are forbidden in the pools
Because Muslim women Swimwears are forbidden in the pools, I'm not that satisfied by the hotel. My wife went to the counter and asked if it would be possible to swim in the pool with Muslim swimwear, because she had a doubt. They confirmed it is forbidden.
Stayed 1 night in Nov 2021