Cher Breno, merci pour cette note positive. Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes, et nous espérons vous compter encore longtemps parmi nos clients.

Cher Hakim,Nous vous remercions d'avoir pris le temps de partager votre expérience du Sousse Palace Hotel& Spa. Votre pleine satisfaction correspond parfaitement à ce que nous recherchons jour après jour auprès de tous nos clients. Toute l'équipe vous remercie chaleureusement pour vos compliments!Au plaisir de vous accueillir à nouveau prochainement dans notre hôtel.

Dear Abdulhamid,Thank you for your great review following your stay at Sousse Palace Hotel & Spa.It is always a pleasure to see that our work and our will to give the best service have lived up to your expectations.We are very happy to learn that you enjoyed your stay and that you liked our staff. Indeed, the good attitude and kindness of our staff is one of the main strengths of our hotel and have been highlighted on several occasions. Your comments are much appreciated and have been shared with our team.We look forward to welcoming you again!

Dear Naji,Thank you for your review following your stay at Sousse Palace Hotel & Spa.We are very pleased to learn that the hotel and its facilities were at your convenience and expectations. We look forward to welcoming you again in the future for an even better experience at our hotel.

Dear Joeri,Many thanks for your review and for your recent stay at Sousse Palace Hotel & Spa!We are very happy to hear that you had such a pleasant experience during your stay.We hope to welcome you again in the near future and earn the chance to thank you for your loyalty.

Dear Eric,Many thanks for your review and for your recent stay at Sousse Palace Hotel & Spa!We are very happy to hear that you had a pleasant experience during your stay. We appreciate your constructive feedback and we'll pass on your comments to the team.We hope to welcome you again in the near future and earn the chance to thank you for your loyalty.

Dear Daniel, Thank you for your review following your stay at Sousse Palace Hotel & Spa.It is always a pleasure to see that our work and our will to give the best service have lived up to your expectations.We look forward to welcoming you back soon.

Dear Stephen, Thank you for your review following your stay at Sousse Palace Hotel & Spa.It is always a pleasure to see that our work and our will to give the best service have lived up to your expectations.We look forward to welcoming you back soon.

Dear Adel, Thank you for staying with us and for your kind review. We look forward to welcoming you back soon.

Dear Saleh, Thank you for taking the time to share your review following your recent stay. However, we sincerely regret that your stay did not meet your expectations.Please accept our sincerest apologies for any inconvenience caused. Your experience doesn't reflect the high standards for which our hotel is known. Please rest assured that we put the highest priority on ensuring all hotel areas and rooms are kept spotlessly clean. We will do our utmost to assure that any situation that does not meet excellence is corrected.We hope that you will give us the opportunity to show you that we can also achieve excellence during a next trip to Sousse.

Merci Monsieur d'avoir pris le temps de noter notre hôtel. Nous sommes vraiment ravi de savoir que nous étions a la hauteurs de vos exigences. Toutes l'équipe espère vous revoir très prochainement parmi nous.

Dear Mohamed, We are sincerely sorry to read your comment, we would like to clarify that following your claim, we have reviewed our security footage upon your arrival in the afternoon and none of our agents has denied you access to the hotel. We wish to highlight that our security agents are amongst the finest and have always been praised by our valued guests for being friendly and helpful.

Dear Mohamed, Thank you for staying with us and for your kind review. We look forward to welcome you back soon.

Dear Sir, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are pleased to learn that you liked the services offered at the Spa, as for the TV, we wish to clarify, as informed by our Front Office Manager and confirmed by our maintenance team, that the TV works fine, however your cable is not compatible with our equipment. We hope to have the opportunity to welcome you back soon and recover your impression of our hotel.

Dear Martine, Thank you for your great review following your stay at Sousse Palace Hotel & Spa. We are very pleased to learn that you enjoyed your stay. We look forward to welcoming you back soon.

Dear Trevor, Thank you for your great review following your stay at Sousse Palace Hotel & Spa. We are very pleased to learn that you enjoyed your stay. We look forward to welcoming you back soon.

Dear Bassem, Thank you for staying with us and for your review. We look forward to welcoming you back soon.

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. It is always a pleasure to see that our work and our will to give the best service have lived up to your expectations. We look forward to welcome you back soon.

Dear Valued Guest, We sincerely regret that your stay at the Sousse Palace Hotel & Spa did not meet your expectations. Please accept our apologies for any inconvenience encountered. We would like to clarify that hygiene and cleanliness are aspects of utmost importance at the Sousse Palace. All our rooms are thoroughly cleaned by our housekeepers and regularly reviewed by our executive housekeeper and our management to ensure that our standards of cleanliness and comfort are guaranteed at all times. We assure you that we put the highest priority on ensuring all hotel areas and room accommodations are kept spotlessly clean. Regarding the air conditioning, we would like to inform you that all our rooms are equipped with air conditioning and heating systems that work according to the season. Our front desk and maintenance teams are available 24/7 to assist you with any query, including the temperature setting, in order to optimize your stay. As for the underground parking, we wish to inform you that it is subject to availability as mentioned on the website, however we also have free guarded parking spaces by the west side entrance of the hotel, as you may have noticed. We would like to finally clarify that different types of coffee are available at the lobby bar, and that our kitchen team prepares daily rich buffets from fresh and high quality products. Our continental breakfast buffet consists of 7 dishes, as well as 3 types of grills, an appetizers stand, salads, pastries, a desserts stand, hot and cold beverages and Tunisian specialties. We strive to ensure that the dishes we serve are of high quality, and this also applies to our services. We look forward to welcoming you again in the future for an even better experience at our hotel.

Dear Moez, Many thanks for your great review and for your recent stay at Sousse Palace Hotel & Spa! We are very happy to hear that you had such a pleasant experience during your stay and that you appreciated our varied buffet as well as the professionalism and kindness of our staff. We hope to welcome you again in the near future and earn the chance to thank you for your loyalty.

Dear Tannaz Shooshtarian, Thank you for sharing your feedback following your stay at Sousse Palace Hotel & Spa. We’re sorry your experience didn’t match your expectations, nevertheless, we wish to clarify that your original reservation was made for two connecting rooms, without any special request regarding the beds, however, our Reception team has made every effort to satisfy your requests and offered you a quadruple room or a suite. Please note that the quadruple room is supposed to accommodate a family of 2 adults and 2 children, which explains why it was not possible to provide you with 4 twin beds. We have requested our maintenance team to verify the balcony door as well as the minibar, they both seem to be working fine. As for the air conditioning, it is common practice in Tunisia to switch off the cooling system during winter, and to switch on the heating system which can be controlled in the room. If you change your mind, we’ll be pleased to welcome you again for a better experience.

Dear Ricardo, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are very pleased to read your feedback and to learn that you liked our hotel and facilities. Your comments are much appreciated and will be shared with our team, particularly Mr Habib. We sincerely hope to welcome you again in the near future and earn the chance to thank you for your loyalty.

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are very pleased to read that you had a pleasant experience and that you appreciated our services as well as our staff. We hope to have the opportunity to welcome you again soon for another high quality experience

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are very pleased to learn that you have enjoyed your stay. We wish to highlight that since 2015, all Luxury hotels in Tunisia are required to check vehicles pulling up to their gates and to place metal detectors and security guards at their entrances. These security measures have always been welcomed by our guests, however we sincerely apologize for any inconvenience this may have caused you. We hope that this will not affect your confidence in our hotel and that we will have the pleasure to welcome you again in the future.

Dear Hammed, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are delighted to learn that you had a pleasant experience. We hope to welcome you again in the near future and earn the chance to thank you for your loyalty.

Dear Valued Guest, Thank you for always choosing Sousse Palace Hotel & Spa during your stay in Sousse. It is a real pleasure to see that our work and our will to give the best service have lived up to your expectations once again. The whole team thanks you warmly for your compliments! We look forward to welcoming you again soon.

Dear Christine, Thank you for your kind review following your stay at Sousse Palace Hotel & Spa. We are very pleased to learn that you have enjoyed our breathtaking views over the city of Sousse and our Lounge. We hope to welcome you once again in the near future and earn the chance to thank you for your loyalty.

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. It is always a pleasure to see that our work and our will to give the best service have lived up to your expectations. We look forward to welcome you back soon.

Dear Shannon, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are pleased to read that you have enjoyed our private beach, our pool as well as our bar. Regarding the air conditioning, we wish to inform you that we have asked our maintenance manager to check the A/C in the room you stayed in and there seems to be no issue, nevertheless, we would like to inform you that we have a 24/7 maintenance team available to assist you and optimize your stay in our hotel, because the well-being of our guests is our main priority. We look forward to welcoming you again in the future for an even better experience at our hotel.

Dear Hicham, Thank you for your kind review following your stay at Sousse Palace Hotel & Spa. We are delighted to learn that you had a pleasant experience and that the hotel and its facilities were at your convenience and expectations. We wish to highlight that the Sousse Palace is ranked amongst the best luxury hotels in Tunisia. We have also received Awards and Certificates of Excellence for our standards and the services we provide. As for the prices in our restaurants, they match those of a 5* hotel and are actually moderate compared to those of our competitors in Sousse. We hope to welcome you once again in the near future and earn the chance to thank you for your loyalty.

Dear Valued Guest, Thank you for your kind review following your stay at Sousse Palace Hotel & Spa. We are very happy to read that you had such a pleasant experience and that you appreciated our location as well as our staff. We are currently working on cleaning and changing some carpets, we apologize for any inconvenience caused. We assure you that we have a team working regularly on cleaning the beach, as for the beach towels, our system consists of putting a deposit of 20 DT/towel at the reception and getting a token with which you can withdraw the towel from the box that is at the swimming pool. The deposit is then returned to the guest upon return of the token. We hope to welcome you once again in the near future and earn the chance to thank you for your loyalty.

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are very pleased to learn that you have enjoyed your stay with us. We hope to welcome you once again in the near future and earn the chance to thank you for your loyalty. Kind regards, Imène Drouche Guest Relations Manager

Dear Joan, Many thanks for your review and for your recent stay at Sousse Palace Hotel & Spa! We are very happy to hear that you had such a pleasant experience during your stay and that you appreciated our varied and rich buffets, our beach, as well as our must try restaurant Le Must. Indeed, it’s advisable to change the beach towels on a daily basis. We wish to add that we have a team working regularly to ensure the cleanliness of our beach area. We apologize for any inconvenience encountered with the taxi. We assure you that we are only an intermediary when a guest requests a taxi, we do not charge the guest or the taxi any fee or commission. We would like to clarify also that we always advise our guests to take the train or the touristic taxi (white taxi) when coming from or going to the airport to avoid such hassles. We hope to welcome you once again in the near future and earn the chance to thank you for your loyalty. Kind regards, Imène Drouche Guest Relations Manager

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are very pleased to learn that you have enjoyed your stay with us. Indeed, Sousse is a very lively city in the summer and that is why many tourists come. We, at Sousse Palace, are very proud to have the particularity of offering both: a quiet relaxing stay within our property for those who would like to enjoy peace and tranquility, and the best location to be close to all attractions for those who would like to enjoy the nightlife Sousse has to offer. We hope to welcome you once again in the near future and earn the chance to thank you for your loyalty. Kind regards, Imène Drouche Guest Relations Manager

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are very pleased to learn that you have enjoyed your stay with us. We hope to welcome you once again in the near future and earn the chance to thank you for your loyalty. Kind regards, Imène Drouche Guest Relations Manager

Dear Valued Guest, Thank you for staying with us and for your kind review. We look forward to welcome you back soon. Yours sincerely, Imène Drouche Guest Relations Manager

Dear Valued Guest, Thank you for staying with us and for your kind review. We look forward to welcome you back soon. Yours sincerely, Imène Drouche Guest Relations Manager

Dear Hanief, Thank you for your great review following your stay at Sousse Palace Hotel & Spa. We were very pleased to welcome you again and we are delighted to see that once again you have fully enjoyed your stay with us. The whole team and I thank you for your kind words. We hope to welcome you again in the near future and to offer you an experience as good or even better than your previous ones! Kind regards,

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are delighted to learn that you found our hotel quite nice, however we are surprised and saddened to read your comments about our reception staff and photos. We wish to clarify that we lay high importance on the service as guest’s satisfaction is our number one priority and we do all the possible to train our personnel so that they surpass guest expectation and work according to our demanding quality standard. We will take the appropriate measures in this regard to prevent any future occurrences. As for the photos, please rest assured as to their authenticity. They are all very recent and were taken by our social media department. We hope that we will have the opportunity to welcome you again in the near future and recover your impression of the hotel. Yours sincerely,

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. While we are pleased to read that you found our hotel beautiful and clean, with spacious rooms and a nice design, we regret that you were not satisfied with some of our staff and we are really sorry for any inconvenience caused. Your feedback is important to us as it allows us an opportunity to continuously improve on our guest service standards. Be assured that our guest’s satisfaction is our number one priority and that we do all the possible to train our personnel so that they surpass guest expectation and work according to our demanding quality standard. We will do our utmost to ensure that any situation that does not meet excellence is corrected. We look forward to welcoming you again in the future for an even better experience at our hotel. Kind regards,

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. We are very pleased to learn that you liked the positive attitude of our staff and our facilities. However, we sincerely regret that your experience did not meet your expectations. Your feedback doesn't reflect the high standards for which our hotel is known, especially regarding the room. All our rooms are thoroughly cleaned by our floor team and regularly reviewed by our housekeeper and our management to ensure that our standards of cleanliness and comfort are assured at all times. Hygiene and cleanliness are our top priority in Sousse Palace, hence our staff encouraging you not to bring food from outside to your room. We have inspected and treated the room in question, although no issue has been detected. We would like to assure you that we put the highest priority on ensuring all hotel areas and room accommodations are kept spotlessly clean. In the hope of welcoming you again in the near future, please accept our kindest regards,

Dear Valued Guest, Thank you for staying with us and for your kind review. We look forward to welcome you back soon. Yours sincerely,

Dear Valued Guest, Thank you for your review following your stay at Sousse Palace Hotel & Spa. The whole team and I are happy to learn that the hotel and its facilities were at your convenience. We appreciate your constructive feedback and will pass on your comment to the concerned department. We sincerely hope to welcome you again in the near future. Yours sincerely,

Dear Valued Guest, Thank you for staying with us and for your kind review and recommendation. We will forward your remark to the concerned department. We look forward to welcome you back soon. Yours sincerely,