Ratings based on 1,600 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from napier

Very average hotel. Way overpriced

Posted Nov 13, 2017
Took a long time to pick us up from airport. Roadworks all around outside hotel. Workmen on night shift. Was so noisy. Loud machinery going. Got very little sleep. Won't go there again for sure
Comment from Hotel Management
Nov 15, 2017 by manager, Hotel Management
Dear Pat, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Regards Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, australia

Convenient and pleasant

Posted Nov 13, 2017
Arrived at airport at midnight, rang for shuttle, arrived promptly. Convenient and great value for a one night stop.
Comment from Hotel Management
Nov 15, 2017 by manager, Hotel Management
Dear Amanda, Thank you for such wonderful feedback!! I am so pleased to hear you had a relaxing and enjoyable stay, Kind Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

Average airport hotel

Posted Nov 13, 2017
We got what we expected. An average airport hotel that offered little in atmosphere and customer service but served a purpose.
3 out of 5
by A verified traveler from auckland

Posted Nov 10, 2017
Few issues that weren't resolved by staff when asked and rather dirty- rubbish under bed from last guests, mouldy curtains, crumbs all over table and chair, blown light bulb in bathroom. Asked staff member for a remote and never received one... other than that the stay was ok.
Comment from Hotel Management
Nov 14, 2017 by manager, Hotel Management
Dear Amie, Thanks for staying with us. We appreciate your feedback! Looking forward to welcome you back again. Kind Regards Manager
3 out of 5
by A verified traveler from California

Noisy Construction

Posted Nov 9, 2017
far from airport information for shuttle request not provided only 300MB data on WiFi for free $5 thereafter renovation is good-not worth the price
Comment from Hotel Management
Nov 12, 2017 by manager, Hotel Management
Dear Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
Hotel will be better when all the nearby roadworks are finished
Comment from Hotel Management
Nov 4, 2017 by manager, Hotel Management
Dear Guest, Thanks for staying with us. We appreciate your feedback! Looking forward to welcome you back again. Kind Regards Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Close to airport

Posted Oct 31, 2017
Great stay. Lovely dinner and awesome service. Family suite was ideal for our stay. Not always easy to get a suite for 4 people.
Comment from Hotel Management
Nov 3, 2017 by manager, Hotel Management
Dear Helen, Thank you for such wonderful feedback!! I am so pleased to hear you had a relaxing and enjoyable stay, Kind Regards
2 out of 5
by A verified traveler

Posted Oct 27, 2017
Pros: Nothing
Overall a disappointment. Noisy, uncomfortable and pretty scruffy. Not a good idea if you want some sleep
Comment from Hotel Management
Nov 2, 2017 by manager, Hotel Management
Dear Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Regards Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Close to airport

Posted Oct 24, 2017
Pros: Close to airport
Cons: More frequent airport shuttles.
We stayed there to catch an early flight. Shuttles were only once per hour, so we caught the first one at 5am.
Comment from Hotel Management
Oct 26, 2017 by manager, Hotel Management
Dear Laura, Thanks for staying with us. We appreciate your feedback! Looking forward to welcome you back again. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Mount Maunganui

Value clean hotel with airport shuttle

Posted Oct 24, 2017
Refurbished, nice linen and convenient shuttle to terminal. Good value - I will be back
Comment from Hotel Management
Oct 26, 2017 by manager, Hotel Management
Dear Sue, Thank you for such wonderful feedback!! I am so pleased to hear you had a relaxing and enjoyable stay, Kind Regards