Ratings based on 2,709 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Airport hotel

Posted Feb 18, 2018
Pros: Clean, functional
Cons: More shelf space in the bathroom and more hanging space
Location: Airport, nothing else
All OK but and fine for one night pre or post flight.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Xcomfortable

Posted Feb 18, 2018
Checkin was quick. Room A/C was not working. Room smelled musty. They said maintinance would be there. Two hours later still no show so we asked to chance rooms which they did smoothly. Rooms are comfortable and shuttle will take you restaurants as well as to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW

Great Airport hotel

Posted Feb 17, 2018
Pros: Great rate (booked months early)
Cons: Breakfast queue it was hopeless at 8.30am
Arrived 9.30pm on free hotel shuttle from airport. nice room, quiet and cool. Great bed good sleep. Breakfast the next morning seemed chaotic. Long line just to try and get in to the place. Opted instead for and earlier shuttle back to the airport and an outrageously expensive tea and toast there instead. Some attention perhaps to this aspect might help.
3 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel but tiny rooms

Posted Feb 17, 2018
We made a reservation through expedia and we got breakfast along with our reservation. The breakfast was amazing. There was ample free parking which was good. However the rooms are really small, barely any space to keep luggage. It was slightly uncomfortable that with very little room. Apart from that a decent stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from palmerston north

Best Airport hotel

Posted Feb 17, 2018
This hotel is so worth staying at. I've stayed at cheaper ones and found them to be "you get what you paid for" Everything is so clean and tidy. The beds and pillows are so comfortable. The wake up calls are perfect and they even ring to remind you that your shuttle will be leaving at a certain time. Didn't get a chance to use the other facilities like restaurant or pool however will definitely return again
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, australia

Everything you need from an Airport hotel

Posted Feb 13, 2018
Check in was efficient, shuttle bus prompt, room smallish but very clean and comfortable. Staff very friendly and efficient.
Comment from Hotel Management
Feb 13, 2018 by Jenny, Hotel Management
Thank you for your feedback. We appreciate your support.
2 out of 5
by A verified traveler

Probably wont go back.

Posted Feb 12, 2018
Pros: Room
Cons: Poor Customer Service
Checking in and room was fine, restaurant was awful. Food was average and when we mentioned this it seemed the staff all just sniggered behind there backs. The Duty Supervisor was seen laughing when told of our complaint.
Comment from Hotel Management
Feb 14, 2018 by Jenny, Hotel Management
Thank you for your feedback. We apologise for the poor service you experienced in our restaurant. We value your comments as they enable us to review and improve our service delivery. Kind regards.
4 out of 5
by A verified traveler from Ottawa, Canada

Close to the airport with free shuttle

Posted Feb 12, 2018
Pros: proximity to airport with free shuttle
Cons: Add a hot tub; add a bistro-type restaurant for quick, cheaper meals since there is nothing else within walking distance
Helpful staff at front desk and the restaurant. Menu prices quite high. Beautiful little pool and grassy space for kids to play.
Comment from Hotel Management
Feb 13, 2018 by Jenny, Hotel Management
Dear Melanie, thank you for your feedback. We recently converted our restaurant into a Bistro-type dining area, and apologise if this did not meet you expectations. We work tirelessly to ensure we meet the needs of our guests and are always looking for ways to improve our service offering. Kind regards
3 out of 5
by A verified traveler from canada

Posted Feb 5, 2018
It was a very expensive and average hotel stay. We got a room with a view at some warehouse. When we got to the room there was a piece of garbage on the floor I honestly don’t know how the cleaning staff missed it as it was right in the middle of the room. The pressure in the shower was so low it took twice as long to rinse soap. Also, to get to our room we had to go outside from reception in pouring rain and nobody offered an umbrella. For almost $300 a night I expected something better.
Comment from Hotel Management
Feb 12, 2018 by Jenny, Hotel Management
Thank you for your feedback. We are disappointed that you did not enjoy your stay. We will look into improving our service offering. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Near the airport and free transport to hotel

Posted Feb 4, 2018
Nice facility with free airport transport. Staff was helpful. Gym and restaurant worked. Good spot to choose.
Comment from Hotel Management
Feb 12, 2018 by Jenny, Hotel Management
Thank you for your feedback. We appreciate your support.