Ratings based on 2,643 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Amazing staff and awesome rooms!

Posted Jan 18, 2018
Arrived in late from Fiji and the welcome from the staff could not have been better! Room was also really comfortable and clean! Room service a little less than expected for the price but still good food!
4 out of 5
Recommended
for Everyone
by A verified traveler

Wifi

Posted Jan 18, 2018
For the price paid, wifi should be included. Other than that, fine.
Comment from Hotel Management
Jan 18, 2018 by NAAGRM, Hotel Management
Kia Ora, Thanks for stopping over - we're pleased that you enjoyed your stay. We're pleased to offer complimentary WiFi as a benefit of our free-to-join membership programme; I'm so sorry if this hadn't been conveyed to you. We hope you'll come and see us again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport
4 out of 5
Recommended
for Everyone
by A verified traveler from newcastle AU

Perfect location for an early flight

Posted Jan 17, 2018
The room was really dusty which was poor form for a Novotel but other than that we had a great stay. The food was really good and it was such an easy check out for our early flight
Comment from Hotel Management
Jan 18, 2018 by NAAGRM, Hotel Management
Kia Ora Katie, We're thrilled to have had you choose Our Place and I'm so pleased that you loved our location and really enjoyed the offering from our kitchen. I'm sorry that the cleaning of the room disappointed - we strive for excellence in this area and whilst we have some challenge with the black finishes showing up dust in the light even moments after cleaning, the volume you allude to is concerning and has been conveyed to our Head Housekeeper for address. We really hope to see you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport
5 out of 5
Recommended
for Everyone
by A verified traveler from visitor from Brisbane, Australia

NOVOTEL AT THE AIRPORT

Posted Jan 16, 2018
Pros: Location, location, location. Also above average food
Cons: n/a
Location: Directly opposite the international airport arrivals and departure lounges, location is the key attraction here.
Such a convenient location, opposite the arrivals and departures lounges for international travellers. Very polite, friendly, efficient staff. Services convenient and professional
Comment from Hotel Management
Jan 17, 2018 by NAAGRM, Hotel Management
Kia Ora, I'm thrilled that our location suited you perfectly and that you loved the warm welcome that you received from the team. Come and see us again! Ngā mihi nui | Warm Regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and comfortable

Posted Jan 15, 2018
Check in easy receptionist very friendly polite. Bed most comfortable slept in at a hotel. Spacious room. Large shower. Cleanliness excellent.
Comment from Hotel Management
Jan 17, 2018 by NAAGRM, Hotel Management
Kia Ora, Lovely to read of your warm welcome and that you enjoyed a supremely comfortable sleep! We hope you'll be back. Ngā mihi nui | Warm Regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport
5 out of 5
Recommended
for Everyone
by A verified traveler from Whangaui

Very good

Posted Jan 15, 2018
Pros: Convenient to airport
Cons: No
Location: As above
A couple of things at breakfast my tea was forgotten then when it arrived there was no teaspoon to stir with. I couldn't be bothered to ask a second time. When charging $22 you do expect better. The room was very cold but easily solved an extra blanket, I couldn't be bothered to wrestle the air conditioning.
Comment from Hotel Management
Jan 17, 2018 by NAAGRM, Hotel Management
Kia Ora Sharron, Thanks for choosing to stay with us - I'm so pleased you loved our location. I'm very sorry for the oversights with your breakfast and for the challenge with the temperature. Sing out anytime and we'll certainly help. I trust you managed to find the teaspoon in the minibar area and the blanket in your wardrobe. We do hope you'll be back Ngā mihi nui | Warm Regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Great overnight stay

Posted Jan 14, 2018
Had a superb (but brief) overnight stay at Novotel Auckland airport. Travelling with two young children we thought we'd spare them to trauma of an early wake up plus car journey. Staff were friendly and helpful very efficent. At check out, our luggage was taken downstairs and straight onto an aiport trolley for us. Would stay again for sure.
Comment from Hotel Management
Jan 17, 2018 by NAAGRM, Hotel Management
Kia Ora, We're pleased to have had you stopping over, even if only briefly. Wonderful that Our Place was the perfect fit for your travelling family and that the team welcomed you so warmly. We'll look forward to seeing you again! Ngā mihi nui | Warm Regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Cochin

Wonderful for airport overnight stays

Posted Jan 14, 2018
I arrived hotel before official check-in but the room was ready. Lunch and supper were tasty, the room great, and the staff very helpful. Full marks for the Auckland Airport Novotel!
Comment from Hotel Management
Jan 17, 2018 by NAAGRM, Hotel Management
Kia Ora, Thank you for choosing Our Place. It's wonderful to learn that you appreciated being able to check in early, enjoyed your dinner, and loved the warm engagement from the team! We hope you'll be back. Ngā mihi nui | Warm Regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Modern, stylish airport hotel in excellent locatio

Posted Jan 11, 2018
The Novotel is in an excellent location directly across from the international terminal building. It is modern, stylish, clean and quiet. There is a nice gym and free WiFi.
Comment from Hotel Management
Jan 17, 2018 by NAAGRM, Hotel Management
Kia Ora Kathleen, Wonderful to read that you loved Our Place, appreciating our location and enjoying making use of our gym facility. Come and see us again soon! Ngā mihi nui | Warm Regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect place to stay for early morning flight

Posted Jan 9, 2018
Had a 4am international flight so stayed here. Awesome room. View of the runway. Restaurant was great. Would recommend
Comment from Hotel Management
Jan 9, 2018 by NAAGRM, Hotel Management
Kia Ora, Thanks for sharing your experience - it's wonderful that you loved both your room and dining experiences and that our location made the early start a little easier. We'd be delighted to welcome you back! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport