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Reviews of Casulo Hotel

3.5 out of 5
Casulo Hotel
3017 South I35, Austin, TX

Reviews

4.8
Rating 10 - Excellent. 125 out of 1006 reviews" "
Rating 8 - Good. 106 out of 1006 reviews" "
Rating 6 - Okay. 163 out of 1006 reviews" "
Rating 4 - Poor. 215 out of 1006 reviews" "
Rating 2 - Terrible. 397 out of 1006 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mario

Stayed 1 night in Mar 2024

2/10 Terrible

Desirae

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I had bed bugs on my bed board and I woke up itching like crazy had to get my man and 3 kids and left in the middle of the night.
Stayed 1 night in Feb 2024

4/10 Poor

Isabella

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was held together by tape… I booked last minute for Valentine’s Day since my hubby wanted a room with a tub. I found this and thought it was a good price. The tub worked, but instead of a faucet to fill it up, there was an unfinished plastic pvc pipe contraption. I asked for another room thinking that this was unacceptable, but the other room he showed me was creepy. There was a two way mirror in front of the tub, that faced the other room. It was also old smelled of mold and looked like it had been painted by kids. Not what we’re into… ok pvc pipe room it is. Everything was ok, except I couldn’t help but notice there were an absence of women? Why were there so many men there? Idk. Felt creepy but I was with hubby, so ok… in the morning(valentines day) the manager came knocking, and tried to ENTER the room with his card 1 hour before check out. I was not dressed yet, and found it really weird that he knew we were in the room and tried to open the door anyways…. He asked if we were going to stay another night…. Why wouldn’t he call the room? Why didn’t he knock I twice? Why did he need to know this in advance? It was not check out time yet… all questions left unanswered. We checked out in time and when leaving I found a sharp (aka a used injection needle) in the tisssue box that I had been wiping my nose with all night. This was really creepy, unsanitary, and unsafe. Tahanj go we made it out alive. When I told the front desk about it, they did not seem v. Shocked.
Stayed 1 night in Feb 2024

2/10 Terrible

Camila

Disliked: Cleanliness, staff & service, property conditions & facilities
Very noisy and the amenities and the room looks very old and dirty. In the bathroom it was a used towel and it was hair on the walls of the shower.
Stayed 1 night in Feb 2024

2/10 Terrible

Brandon

Disliked: Staff & service, property conditions & facilities
The Receptionist was friendly, but not helpful. The room has a lot of potential, but has been obviously neglected over the years.. The hot water was out.. (Was told it’d be fixed any minute, but waited hours and it never was) Also I didn’t realize from the pictures, or the listed amenities (Which was quite deceptive by the way ) That the shower was completely exposed into the main room.. No big deal, but with no hot water it wasn’t pleasant at all… The remote was also missing from our room.. I informed the front desk and they told me they didn’t have any other remotes.. WiFi was also listed as available, but unfortunately didn’t reach our room.. I told the front Desk just and she just offered to nudge their router a bit closer.. (Didn’t work) The A/C was also not the greatest our room stayed relatively warm throughout the night… I don’t believe I’ll be coming back.
Stayed 1 night in Feb 2024

6/10 Okay

Richard

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The place has potential, needs proper management, no towels on checkin? No cable on tv, and the rooms are in dire need of updating.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A One Star Hotel
The people were nice, but there was a dead mouse in my room. The curtains didn't fit the windows. The shower didn't work. The toilet seat was broken. It's really a shame.
Stayed 2 nights in Jan 2024

10/10 Excellent

Arris

Traveled with family
Stayed 1 night in Jan 2024

2/10 Terrible

Markesian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 1 night in Dec 2023

4/10 Poor

Julia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it or
I think this is a great Hidden Gem experience. It's not for everybody, but if you like a good value, atmosphere that is unique, good people watching opportunities, this is a great place to stop by. The staff is very friendly and it's generally a one-of-a-kind place.
Stayed 1 night in Dec 2023

10/10 Excellent

Isabela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Glo

Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Do not stay here!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had amenities that I would expect to see in a room priced 2 to 3 times more than this room was priced. The building is an older building situated next to I35 South which appears to be in a renovation stage. The only thing that was a little lacking was the parking area, but still quite acceptable.
Stayed 1 night in Nov 2023

2/10 Terrible

Alexis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, was not comfortable sleeping here. The water would not get hot when I took a shower
Stayed 1 night in Sep 2023

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Stay here!
Terrible, room smelled and we had to request another room. There was one pillow and two towels for the king sized room. Internet did not work, pool and jacuzzi closed and no breakfast as advertised. Very disappointed.
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service and stay
Hidden Gem. We did a last minute reservation and the place was 100 times better than we could have hope. She customer service 10 out of 10. The girl that checked us in was extra nice. We got a 2 bed and the room was huge, the tub fits 2 full grown ups comfortably
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Stayed 2 nights in Dec 2023

10/10 Excellent

Rita

Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

James

Disliked: Property conditions & facilities
So I checked in and on entering the room, it wasn't cleaned, the toilet was recently used with excreta not flushed the entire room was smelly...I complained to the front desk that I can't stay in the room I was given yet another room and guess what, it was worst than the first trash all over the room bed not layed etc...was given a third room which was ok
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Cesar

Stayed 2 nights in Nov 2023

2/10 Terrible

Alexandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
Hello Alexandra,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terrible

JEREMY

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
Hello Jeremy,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terrible

Kenna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
I had to leave without staying. The room smelled, had blood stains on the wall and was not clean. While checking on a couple came to the desk stating their room was so bad they wanted to leave. It was non refundable so I lost $200. Do NOT stay here.
Stayed 1 night in Oct 2023

4/10 Poor

Nikki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The zen selling point is a scam. The rooms are not individually decorated as described. The lobby upon entry is covered in water under the rug with no steps to keep it tidy. There is a mandatory additional deposit to pay at check in (refundable) that doesn’t make sense since the stay is prepaid. The room was dirty; behind the nightstands were not vacuumed, hair on the sheets. The only good thing about the room was the shower looked as it had been recently renovated and was to my expectation. The ac window unit had impressively prevalent levels of mold that were visible on the outside and inside of the vents. This place is an absolute scam for what we paid. Do NOT stay here. It’s no better than a motel 6. I will not be staying here again. Very run down and not well kept.
Stayed 2 nights in Oct 2023

2/10 Terrible

Emelie, Killeen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

6/10 Okay

Anita

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Roach, ants, broken shower knob, patched ceiling from water damage, burned ceiling lights, pillows were worth like $1. Tv was from the early 2000s cable had 3 channels one of them was black and white lol. But overall average cause the place was snazzy and different. If the property had more love and money would be worth it, but it’s just not.
Stayed 1 night in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terrible

Ariadna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply put DON’T STAY HERE. Everything the hotel offers in its amenities is a lie. Dirty rooms, bad smell, old facilities and in poor condition. Very little privacy in the rooms. The shower has no curtain and those who stay with you can see everything. This hotel is more of a motel. Disgusting. There is no good rest since you can hear all the noise from outside and from the other rooms. I feel cheated. We paid a lot of money since we were staying for an event weekend in the city, but it's not fair. That money was not worth for what they offered us. Horrible experience overall.
Stayed 4 nights in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
Hello Ariadna,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terrible

Jorge F, anaheim

Disliked: Cleanliness, amenities, property conditions & facilities
The property is not fit to be on Expedia. It’s a result of cutting corners on DIY projects using old and unsanitary items. Bloodstains on the mattresses. Dirty linen. Shady guests. Poor repairs. I walked away and booked another hotel out of pocket.
Stayed 4 nights in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terrible

Joseph

Stayed 1 night in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

4/10 Poor

Gustavo, Harlingen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator smelled like blood or something that was spilled. Did not have enough towels and staff did not answer calls. Was advised to leave used towels outside by the door but did not get replacement towels. Only had a bedsheet on the bed, no conforters. Other than that, the staff was pretty helpful.
Stayed 3 nights in Oct 2023
Response from Casulo Hotel on Nov 12, 2023
Hello Gustavo,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terrible

Casey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Casulo Hotel on Nov 12, 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

4/10 Poor

Liz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they had no cook so no breakfast. When I got to my room there were still clothes from a previous customer out in the room including dirty underwear. The bed had no duve sheet just a thin fitted sheet. I found cockroaches in the bathroom several times. I felt as though I definitely wasted my money and was not worth the amount paid.
Stayed 2 nights in Sep 2023
Response from Casulo Hotel on Nov 12, 2023
Hello Liz,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terrible

Christina

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
This place looks nothing like its pictures. There’s stains everywhere. Why does the restroom have a window while I’m using it?
Stayed 1 night in Sep 2023
Response from Casulo Hotel on Nov 12, 2023
Hello Christina,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.Casulo Hotel

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean. Fridge had drinks that were half finished in it.
Stayed 1 night in Sep 2023
Response from Casulo Hotel on Nov 12, 2023
“Thanks for taking a moment to rate Casulo Hotel!“We sincerely appreciate your feedback about your visit and apologize for your experience while staying with us. I’m very sorry that your stay did not meet your expectations and would love the opportunity to discuss this matter further. Please reach out to us at reservations@casulohotel.com

4/10 Poor

Isaac

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very updated and the rooms are unorganized..
Stayed 1 night in Sep 2023

2/10 Terrible

Marcelino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Josephina

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Erica

Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Marco

Disliked: Cleanliness, property conditions & facilities
No breakfast .the pool was in poor condition so was the pool area no
Stayed 2 nights in Aug 2023

2/10 Terrible

felipe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible hotel
Do not ever stay here. The pictures are not what you are getting. It was the worst hotel experience i have ever had.
Stayed 1 night in Aug 2023

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t fall for the cute pictures
This place was dirty , hot, foil on windows
Stayed 1 night in Jul 2023

2/10 Terrible

Cammille

Stayed 1 night in Aug 2023

2/10 Terrible

susan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was so disappointed no towels,thr room was very very raggedy trash was in the garbage in my room. Went to front desk no one was available..i said hello numerous times and no help so i left. There was no breakfast as stated. My bathroom had tissue stuck in the holes..showere curtains had no hooks..tissue stuck in holes the walls like this was super trashy. The room was nothing like the pics on the web..SO DISAPPOINTED 😞
Stayed 1 night in Aug 2023

2/10 Terrible

Joshua Iziah

Disliked: Cleanliness, staff & service
Staff was extremely rude, Room was very messy and did not look like pictures !!!
Stayed 1 night in Jul 2023
Response from Casulo Hotel on Aug 5, 2023
I apologize that your stay with us fell short of expectation.We will address these issues and work towards improving in these areas.

2/10 Terrible

Angela V.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience at a hotel
Canceled reservation when after checking in. I had 15 mito go to the room, check it out to cancel. Room was dirty, Maintenance man couldn’t get the tv remote to work, he was changing light bulbs and light still didn’t work. So I decided not to stay.
Stayed 2 nights in Jul 2023
Response from Casulo Hotel on Aug 5, 2023
I apologize that your stay with us fell short of expectation.We have a policy on our cleaning and sanitizing expectations and we will address this issue and do our best to see to it that we improve.