Ratings based on 108 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from AUSTIN

Posted Jul 8, 2017
STAYED 4 NIGHTS. VERY CLEAN, FRIENDLY STAFF. WILL STAY AGAIN
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Thank you for sharing a review of your stay with us. We are pleased that you enjoyed your time with us, and that our staff was helpful and friendly throughout your stay. It thrills us to learn that you found your accommodations clean and comfortable. Should you return to Austin for business or leisure, we hope to have another opportunity to exceed your expectations and earn that five star rating.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Nice hotel, excellent breakfast!

Posted May 20, 2017
Pros: breakfast, location is convenient
Location: there is a walmart not far away. drive to downtown is within 10min without traffic.
We stayed one night. Everything was good, especially the breakfast was impressive compared to other hotels. The only thing that falls short was the noise from the nearby highway I-35. It wasn't terrible but if you are not used to hearing any sound during sleep it can keep you up.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.
2 out of 5
by Valerio

Posted May 10, 2017 on Hotels
My family and I selected this location because of the convenience of having suites we could share with some friends that were also visiting the area. After all, location is convenient but not great (you are right on a highway leading into the city), and the rooms are ok, unless you are sleeping on the pull out couch, in which case get ready for some uncomfortable nights. Unfortunately, despite having prepaid the suites well in advance, we were told at check-in that the room was unavailable, since a guest decided to stay an extra night. I am ready to bet the guest verified with the reception before extending its stay, and nobody there considered the fact that the room was already reserved an paid by us. Bottom line, we ended up staying in separate rooms; no idea if the value of these rooms was higher or lower of what we already paid, and of course no rate change is possible if you prepay on Hotels.com. Lesson learned, and freely shared with you: avoid prepayment if you can. In the end I would have selected another hotel if I knew the room we selected was not available.
Comment from Hotel Management
May 12, 2017
Mr. Pete, Thank you for taking the time to give us a feedback in regards to your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology in regards to issues you brought to our attention. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Austin. Edwin Ryu | General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from White Lake, Michigan

Good Value for the Money

Posted May 10, 2017
Pros: Location
Cons: Maintenance.
Location: Close to all freeways
Needed a 2 room suite since our daughter was flying in to stay with us a few days in Austin. Had trouble with the toilet not flushing and the bath tub stopper not working. . Too two days to get fixed 2 days after being reported. Heat pump in our daughter's bedroom ran all the time regardless of temperature Breakfast is served 6-9 AM weekdays. Wish it was until 10 for us slow starters ! Staff is very friendly and welcoming. The location is terrific. Close to all the freeways. You can get anywhere in Austin quickly from here. Room was comfortable and clean. Hotel needs to inspect its rooms more often to make sure the toilets and AC are working propertly
Comment from Hotel Management
May 12, 2017 by Edwin Ryu, Hotel Management
Mr. Pete, Thank you for taking the time to give us a feedback in regards to your recent stay at the Residence Inn Austin South. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology in regards to issues you brought to our attention. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Austin. Sincerely, Edwin Ryu General Manager Residence Inn Austin South
5 out of 5
Recommended
for Everyone
by A verified traveler

So so nice

Posted May 10, 2017
It is easy access from highway. The room and condition are great.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.
5 out of 5
by Andy Jih

Posted Apr 17, 2017 on Hotels
It was amazing, tasty breakfast buffet, nice people and very convenient to downtown Austin.
Comment from Hotel Management
Apr 19, 2017
Andy, Thank you for staying with us and providing your feedback. We appreciate the great review. We are esteemed you had a pleasant stay. We hope to see you soon!
3 out of 5
by A verified traveler

A reasonable place to stay, good overall service

Posted Apr 9, 2017 on Hotels
It could use a little bit of cleaning; the drinking cups had coffee stains, room had smell, and sheets were rough. They had good coffee as well as good and verity of breakfast choices. Also, the staff was friendly.
Comment from Hotel Management
May 15, 2017
Dear the valued customer. We sincerely apologize that we did not exceed your expectation as we strive ourselves to be the best of the best. We have shared your feedback with the team so that we can improve our service and quality to better assist. We would love to see you once again for your next visit to Austin. Thank you
3 out of 5
by Guru J R V

Decent hotel that needs some serious updating

Posted Mar 12, 2017 on Hotels
I wanted a place to stay while my house was being painted. I picked this place since it's a Marriott and having experienced other marriotts, I figured this will be good. Boy was I wrong. The bed was horrible - to put it mildly. The mattress (if you can call it that) was due for upgrading 5 years ago - absolutely no support at all. Breakfast was standard fare - scrambled eggs, sausage, cereal, bagels and croissants. Good selection of yogurts. The neighborhood is very industrial - I knew this going in; so it wasn't a surprise. Good wi-fi. Generally a ho-hum stay - but the mattress made the stay unbearable.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to submit your feedback from your recent stay. We strive to meet your needs and exceed your expectations, so I am deeply sorry that your mattress did not meet your comfort criteria. We are in plans to undergo a renovation, so we hope to have you back again soon to experience our ongoing efforts to improve your overall stay. Thank you again!
5 out of 5
by Debra

Austin

Posted Feb 25, 2017 on Hotels
Great trip breakfast was delicious and the rooms were perfect for our family
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Austin area.
4 out of 5
by Wei

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.