Ratings based on 1,155 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa,CA

Good hotel good price.

Posted Jan 18, 2018
I have stayed here several times. It is always quiet and clean. The hotel has an older look on the outside, but they have updated the inside, and an apparent effort has been made throughout to maintain the property. For a clean and quiet room at a reasonable price, this is a good choice.
Comment from Hotel Management
Jan 18, 2018 by VC, Hotel Management
Dear Heather, All staff thanks you for your kind words. We are happy to have you as our guest and will continue to provide you with excellent service. We hope to see you again soon. Sincerely, Victor M Carrera General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Galveston, Texas

Highly recommend!! Very nice property and staff!!

Posted Jan 14, 2018
Pros: Very nice property and staff!!
Cons: Update the mattresses and pillows, uncomfortable
Location: Close to the freeway
Close to freeway, my room was very quiet. I highly recommend this property, it’s clean, comfortable and safe! I believe they could use more comfortable mattresses though, hard to get to sleep 😴
Comment from Hotel Management
Jan 18, 2018 by VC, Hotel Management
We are delighted to read your comments. Every staff member at Best Western Plus Otay Valley Hotel Thanks you for staying here. We hope to see you soon. Regards, Victor M. Carrera General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great place/ great price

Posted Jan 4, 2018
Daniel was very accommodating at check in. He exceeded our expectations at making sure our requests were met...specially after we had made mistakes on our room reservations. We stayed at room 312... quiet, not at the side of the highway, close to the elevators and the bed was comfy.... my pick husband slept well ;) Thank you BW.... we will stay here again if are in town and will recommend BW to friends.
Comment from Hotel Management
Jan 9, 2018 by B, Hotel Management
Dear guest, thank you for taking the time in writing your positive review! We appreciate your feedback, and are looking forward to having you again as our guest!
3 out of 5
by A verified traveler from Arizona

Posted Jan 3, 2018
Stopped by hotel staff saying I could not take coffee out of the breakfast room or take it to my room. There is a coffee pot in the room? The rooms are dated and on the expensive side for a single queen. It would be worth the extra 20 to stay at another hotel.
Comment from Hotel Management
Jan 7, 2018 by Noel, Hotel Management
Dear Guest, Thank you for sharing your feedback, I apologize for the areas of your stay that were less than satisfactory. We strive to provide exceptional service and exceed expectations for all of our guests. Please be assured we are taking immediate actions for improvement based on your comments. I want To personally insure that your next stay is memorable so please don't hesitate to contact me directly when your travels bring you back to this area, we would like to regain your trust and hope you will allow us an opportunity to give you a fantastic hotel experience. Best Regards! Noel Mingo Front Office Manager Best Western Chula Vista/Otay Valley
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel off the 805 freeway

Posted Jan 3, 2018
This hotel is perfect for last minute stop and just for one night stay. Room was clean and decent. Will stay here again when needed for a night.
Comment from Hotel Management
Jan 7, 2018 by Noel, Hotel Management
Dear Guest, Thank you so much for your comments. We are very happy that you enjoyed your stay. We hope you come again. On behalf of all of our staff, Thank you! Best Regards, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tijuana, BC Mex

Nice hotel

Posted Dec 26, 2017
We only needed to stay one night. The room was perfect even more than I had expected. We had a small fridge, microwave and a coffee maker which was nice. There’s a gas station right beside it, so if you wanted a snack or something you could just walk there. The bed was comfy and all the sheets we nice and clean. If you need a place just to sleep this one was perfect.
Comment from Hotel Management
Dec 29, 2017 by Noel, Hotel Management
Dear Guest, Dear Guest, We appreciate your kind comments. everyone is delighted to learn that we succeeded in making your stay pleasant. We hope you come back soon. Best Regards, Noel Mingo Front Office Manager Best Western Chula Visa/Otay Valley
3 out of 5
by A verified traveler

Close to Sharps hospital

Posted Dec 22, 2017
Pros: Close proximity to Sharps Hospital.
Cons: Wall heating and A/C units. temperature adjustment buttons were broken.
Location: Nothing to tell as I was in the hospital all day.
Stayed here so I could be close to my Mom while she is in the hospital. This hotel is obviously older and needs some work. Maid service on the second day of my stay did not show up to service the room until 4:30 pm. I was already back in my room.
Comment from Hotel Management
Dec 25, 2017 by Noel, Hotel Management
Dear Traveler, Thank you for sharing your feedback, I apologize that your expectations were not met during your stay. We hope to have another chance to leave a better impression the next time your travels find you in the area. We would like to regain your trust and hope you will allow us an opportunity to give you a fantastic hotel experience. Best Regards! Noel Mingo Front Office Manager Best Western Chula Vista/Otay Valley
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

Nice hotel

Posted Dec 22, 2017
Cons: Ice machine on every floor.
The staff was friendly, the room was clean and nice. I would recommend and would have no problems with staying there again.
Comment from Hotel Management
Dec 22, 2017 by Noel, Hotel Management
Dear guest, Thank you for sharing your feedback, I apologize for the areas of your stay that were less than satisfactory. I wanted to personally apologize for the issues you experienced. As our guest, your comfort is our top priority and when possible we will transfer guests to the best available rooms. When we have high occupancy this can become a challenge. Our convent location right off of the I805 freeway makes our location ideal, but if you’re a light sleeper we try to place you on the right side of the hotel which is quiet. I am sorry that your expectations. We hope to have another chance to leave a better impression the next time your travels find you in the area. Best Regards, Noel Mingo Front Office Manager Best Western Chula Vista/ Otay Valley
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA.

Very comfortable

Posted Dec 1, 2017
Pros: Everything, especially the comfort !
Cons: Well unless they are going to start delivering fresh & warm baked chocolate chip cookies to your room, I can't think of anything they missed.
Location: Literally right off the freeway and there is a 24 hour convenience mart (with gas pumps) right next door. Just in case ~
This room has everything you will need & more. It's clean, quiet and so darn comfortable. The bed is so inviting and (again) comfortable. There are no cheap wooden chairs in the room, but there is an upholstered comfortable chair with a foot stool - my 2nd favorite place in the room. It has all the other expected amenities coffee, microwave, refrigerator - all in the same area with a counter to work on. It has a desk with a real desk chair (again) comfortable to work at ! TV, small closet, rack for your suitcase, nice bathroom with working HOT water, area around the sink for your beauty stuff. On the weekends they have a really nice & tasty breakfast for you - if you like,. I'm pretty sure there is one during the week, but I was gone before daylight.
Comment from Hotel Management
Dec 8, 2017 by Noel, Hotel Management
Dear Guest, I am overjoyed that you had a wonderful stay with us! Moreover, thank you for your detailed commentary and for sharing your experience. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chula Vista, CA

Nice and clean room at the BW in Chula Vista. .

Posted Nov 24, 2017
Staff was pleasant and facility was clean. Breakfast was delicious 😋, fresh warm waffles, eggs, patties, and fruit! I would recommend the facility and will b coming back!
Comment from Hotel Management
Nov 24, 2017 by Noel, Hotel Management
Dear Guest, Our guests' 110% satisfaction is always our top priority. Thank you so much for sharing your experience we appreciate the wonderful review! Happy to hear you enjoyed every moment. Hope to see you soon! Best Regards Noel Mingo Front Office Manager Best Western Chula Vista/Otay Valley