Breakfast, lunch, dinner served; American cuisine

Reviews of Best Western Plus Marina Gateway Hotel

3.5 out of 5
Best Western Plus Marina Gateway Hotel
800 Bay Marina Dr, National City, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1576 out of 2404 reviews" "
Rating 8 - Good. 503 out of 2404 reviews" "
Rating 6 - Okay. 166 out of 2404 reviews" "
Rating 4 - Poor. 77 out of 2404 reviews" "
Rating 2 - Terrible. 82 out of 2404 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gerardo

Traveled with family
Good location.
Stayed 3 nights in Mar 2024
Response from Cecilia on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Harpreet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Cecilia on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and parking is easy
Stayed 3 nights in Mar 2024
Response from Cecilia on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Kirvy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. No issues. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Guest services. on Mar 26, 2024
Thank you for your feedback.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Arnel B, Bremerton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly knowlegleable staff Cecilia and Anne that make my stay comfortable away from home. Definitely will stay again to this Hotel
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 26, 2024
Thank you for your feedback

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to the i5 highway. No amenities near hotel. Room was large. Unfortunately our Air Conditioning did not work, fortunately the weather was moderate during our stay.
Stayed 5 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Raul, Toluca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Guest services on Mar 25, 2024
Thak you for your feedback

10/10 Excellent

brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff. Excellent food at nearby restaurant.
Stayed 4 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Fuamoli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western has never disappointed. I'm a solo traveler and i loved the location of this hotel but I'm also familiar with the area. It's quiet and off to the side in an otherwise bustling city.
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Mayur

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was conveniently located. Also the rooms were of good size.
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

4/10 Poor

Taylor

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I spoke to three different employees two days prior to my checkout date to get late checkout. Each one told me they didn’t know but could assume they could accommodate. Call the day of checkout and I got one hour. Now I’ll sit in the hotel lobby for 3 hours until I can go to the airport. Very frustrating considering I asked about this in advance. Room cleanliness is average, borderline not great sometimes. There was hair on the floor of the bathroom my first night after check in, the vacuums don’t seem to work well. Not super happy with this considering it’s the second time I’ve stayed here for about a week this year. Will be finding a new hotel in the area.
Stayed 4 nights in Mar 2024
Response from F.D on Mar 23, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

charline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hubby and I enjoyed this beautiful place
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

2/10 Terrible

Xu

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guests services on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a Best Western we were a little skeptical about staying here, but we went with it for the price and the previous reviews. We got to the property late, around 11pm and parking was easy to find on property. The staff was super welcoming, helpful, and friendly. We stayed on the first floor, our room was very clean and spacious. The property itself was very quiet, and clean, I even felt safe leaving my car unlocked. The freeway was immediately next to the property which made it super convenient to get to places, and on the night we chose to go to downtown for drinks our Uber ride was only $13 (which was well worth it considering parking at downtown was at least $10). Did I mention parking it included with your stay? And they're dog friendly? And they have a 24 hour coffee machine and water station. We loved this place, this is definitely where we'll be staying from now on when we go to San Diego.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

junhao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel for family
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Orven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and Convenience
Stayed 5 nights in Mar 2024

10/10 Excellent

Harvey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Clean and friendly
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

sam

Clean
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 15, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

DANIEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to highway and great view of harbor. Onsite fee parking. Bathtub was rusty and should be replaced or resurfaced. Overall pleased with our stay.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

4/10 Poor

Luis

Traveled with family
Disliked: Property conditions & facilities
Room 166 smells
Stayed 1 night in Mar 2024
Response from Guest services. on Mar 14, 2024
Thank you for your feedback.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest services. on Mar 14, 2024
Thank you for your feedback.

10/10 Excellent

Victor Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choosing the Best Western Plus Marina Gateway Hotel for our family trip to see our sailor son was a hit. Right off the bat, the staff at the front desk were stars. They offered to stash our bags so we could dive into sightseeing while they got our room ready—super helpful. The room? Spotless. It’s always a win when you walk into a clean, comfortable space, especially with the family in tow. It made the whole stay relaxing and just easy. Honestly, the standout was how the hotel made our visit smooth and enjoyable. It’s in a great spot, and the team there couldn’t have been more accommodating. Needed anything? They were on it. I’d definitely recommend this place to anyone, especially if you’re in town visiting family in the service. It’s those little touches and the attentive service that make a big difference. Can’t wait for our next trip back.
Response from Guest services. on Mar 14, 2024
Thank you for your feedback. We look forward to having you back. How soon can you come back? Let us know and we will take care of you again.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a nice restaurant. Beautiful hotel. Would stay there again!
Stayed 1 night in Mar 2024
Response from Guest services. on Mar 14, 2024
Thank you for your feedback.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service
Great place
Stayed 1 night in Feb 2024
Response from Guest services. on Mar 14, 2024
Thank you for your feedback.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable beds, clean and easy check-in and out. Quick 1 night stay. Rim around bathroom sink had black/mold spots under the seal. But otherwise clean.
Stayed 1 night in Mar 2024
Response from Guest services on Mar 9, 2024
Thank your feedback

10/10 Excellent

Trina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was the person who checked us in and he was very welcoming and was very nice as we joked about dumb questions we had, during the process. (We made the jokes). The room was very clean, the beds were very comfortable and he put us on the top floor in case we were light sleepers, which I am. So that was a big plus! Overall would totally recommend, we stayed for 2 nights and were very happy with our accommodations.
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 9, 2024
Thank you for your feedback

10/10 Excellent

Jared, Calgary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very good. Kids loved it. The rooms were clean and spacious. Water refill station in the lobby was nice. Hotel was clean and well decorated.
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 9, 2024
Thank you for your feedback

10/10 Excellent

Yaman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a pleasant 2-night stay at Best Western. The room was clean, daily housekeeping, and helpful staff. Free parking is a plus. While breakfast was missed, the lobby’s coffee machine was a nice touch. Recommended for a comfortable stay.
Response from Guest services on Mar 9, 2024
Thank you for your feedback

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 night...Ample parking, convenient food options, minutes away from a Walmart and target/mall. Staff were pleasant. Simple Check in/out. Quiet area. Would stay again--no issues
Stayed 4 nights in Feb 2024
Response from Guest services. on Feb 29, 2024
Thank you so much for your feedback.

10/10 Excellent

Senetha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you for your feedback.

6/10 Okay

MY

Traveled with family and small children
Liked: Staff & service
Bathrooms not clean, noisy doors slamming, no vents in bathroom.
Stayed 2 nights in Feb 2024
Response from Guest services. on Feb 27, 2024
Thank you for your feedback.

10/10 Excellent

Glenn, Aurora

Stayed 6 nights in Feb 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback.

8/10 Good

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception and very Clean ! Beads are comfy but squeaky and make noise when you move in bed
Stayed 1 night in Feb 2024
Response from Guest services. on Feb 27, 2024
Thank you for your feedback

6/10 Okay

Diana De Cima

Business traveler
Liked: Staff & service
I did not find the bed comfortable and the pillows were the size of a half standard pillow. The shower head was also stuck on a setting that I could not change. The hotel staff from check in to housekeeping were very courteous and friendly.
Stayed 1 night in Feb 2024
Response from Guest services. on Feb 27, 2024
Thank you for your feedback.

10/10 Excellent

VALERIE A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 26, 2024
Thank you for your feedback.

10/10 Excellent

Rustam, WEST HOLLYWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and nicely maintained. Lots of parking space and very close to downtown. Has good amenities around and eating places.
Stayed 1 night in Feb 2024
Response from Guest services. on Feb 27, 2024
Thank you for your feedback.

6/10 Okay

Jan

Stayed 1 night in Feb 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you for your feedback.

10/10 Excellent

Omar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very polite and fast. Very nice clean hotel close to restaurants
Stayed 1 night in Feb 2024
Response from Guest services. on Feb 17, 2024
Thank you for your feedback.

8/10 Good

cloretta

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest services. on Feb 17, 2024
Thank you for your feedback.

8/10 Good

jianni

Stayed 1 night in Feb 2024
Response from Guest services. on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Celina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Very pretty
Stayed 3 nights in Feb 2024
Response from Guest services. on Feb 14, 2024
Thank you for your feedback.

10/10 Excellent

Nikolett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok
Stayed 1 night in Feb 2024
Response from Guest services. on Feb 14, 2024
Thank you for your feedback.

6/10 Okay

Mel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel; good staff. Hotel is a little out of (SAN) downtown but there’s a local trolley stop (24th Street) 10minutes walk. We had requested a quiet room. We were initially in Room 241 but unable to sleep first night due to music from local bar and noisy AC. Hotel moved us for our second night to Room 221 and everything was fine.
Stayed 2 nights in Feb 2024
Response from Guest services. on Feb 14, 2024
Thank you for your feedback.

10/10 Excellent

Brenda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So clean and tidy!!
Stayed 1 night in Dec 2023
Response from Guest services. on Feb 14, 2024
Thank you for your feedback.

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the parking, felt safe. No breakfast or real cream for coffee
Stayed 3 nights in Feb 2024
Response from Guest services. on Feb 14, 2024
Thank you for your feedback.