Ratings based on 3,683 Verified Reviews

3.6 out of 5
78% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Nov 29, 2017
They did not allow my reserve to be approved off expedia for my husband. I was disappointed that my husband was embarrassed after being told he could not stay there due to not having a credit card on hand. I had already had it approved through the company
Comment from Hotel Management
Dec 1, 2017 by CT, Hotel Management
Thank you for your review and expressing a concern for others to learn from. We have done all that we can to mitigate this issue via communicating with our internet partners. Even with the best efforts and intentions, I apologize that our check in requirements have inconvenienced you and your husband.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chula Vista

Rude general manager

Posted Nov 28, 2017
There's a general manager name Chris he was rude, he actually told me that I could take my money and go check into another hotel! He has no customer service skills!
Comment from Hotel Management
Nov 30, 2017 by ct, Hotel Management
Dear Denise, I'm sorry to hear of this. Understandably, I am concerned and would like to create an alternative solution for you. I will be at your service if you so wish for contact.
3 out of 5
Recommended
for Everyone
by A verified traveler from oxnard

Stop and Go

Posted Nov 24, 2017
Staff great it was a stop and rest night. No breakfast and beds could be more comfortable.
Comment from Hotel Management
Nov 24, 2017 by ct, Hotel Management
Thanks Mo for the stop and go !
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Nov 21, 2017
It was a nice hotel in the city of Chula Vista, just near the train station. Rooms were neat and clean, comfortable. Everything was pretty close; downtown, restaurants, gas station. Complimentary coffee was served. Hotel stuffs were also nice.
Comment from Hotel Management
Nov 26, 2017 by ct, Hotel Management
Thanks Tashin
2 out of 5
by A verified traveler

Posted Nov 6, 2017
Never was the bed remade with clean sheets. Also both beds weren't made sometimes. Cleaning didn't happen until 4 in the afternoon when I was wanting to relax.
Comment from Hotel Management
Nov 8, 2017 by ct, Hotel Management
Thank you for alerting us to your stay. We can definitely change things around for your next stay. Please contact the front desk and we can accommodate your needs.
3 out of 5
by A verified traveler

Liquid cream in front office please.

Posted Oct 23, 2017
When offering fresh hot coffee in front office you definitely need liquid cream. Powdered cream is very nasty and undated!
Comment from Hotel Management
Oct 23, 2017 by Adriana, Front Desk Supervisor., Hotel Management
We appreciate your suggestion!
4 out of 5
Recommended
for Everyone
by A verified traveler from SunValley

Just relaxing

Posted Oct 23, 2017
Room was some what clean they need to upgrade the beds but overall was ok stay
Comment from Hotel Management
Oct 23, 2017 by Adriana, Front Desk Supervisor., Hotel Management
Thank you very much.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great!

Posted Oct 14, 2017
This is my 4th time staying at this location. I love it! Friendly staff, clean rooms, designated smoking areas which are lighted with ashtrays and a bench...very comfortable. The area is quiet and the hotel is gated. Very safe area! Plenty of parking and deposit is only $25.
Comment from Hotel Management
Oct 15, 2017 by CT, Hotel Management
Thank you !
4 out of 5
Recommended
for Everyone
by A verified traveler from SunValley

Night out

Posted Oct 10, 2017
Room was clean and nice just wish they can do something about the beds they are super hard amd uncomfortable but overall great place to stay
Comment from Hotel Management
Oct 11, 2017 by CT, Hotel Management
Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler from LA!!

Posted Oct 10, 2017
Close to Aguadica and to the Guadalajara Grill. Easy access to freeways and local shops. Staff was well informed of local activities and eventd.
Comment from Hotel Management
Oct 11, 2017 by CT, Hotel Management
Thanks