Ratings based on 744 Verified Reviews

4.3 out of 5
75% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 21, 2018
Excellent hotel with friendly staff
4 out of 5
by A verified traveler

Posted Jun 20, 2018
Comment from Hotel Management
Jun 21, 2018 by Brittany B., Hotel Management
Dear Guest, Thank you for your feedback!
5 out of 5
by A verified traveler

Posted Jun 6, 2018
Really enjoyed our short stay! The staff was fantastic, from Etty in the restaurant to Carlos on the beach - all amazing. The service by the pool was also really good - they were all so attentive. The "samples" of drinks & products was a nice added touch. My only "minor" complaint was having to pay for umbrellas at the beach. This should be covered by the resort fee.
Comment from Hotel Management
Jun 6, 2018 by Brittany B., Hotel Management
Dear Guest, Thank you for you recent stay and wonderful feedback! We appreciate your candid comments and will utilize them to enhance Delano. We look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Still a great hotel

Posted Jun 4, 2018
The Delano has been well maintained. The hotel staff were friendly and helpful at all times.
Comment from Hotel Management
Jun 5, 2018 by Brittany B., Hotel Management
Dear Anthony, Thank you for the review! We hope to see you again soon!
5 out of 5
by A verified traveler from New York

Posted Jun 2, 2018
Love the Delano for its location, great staff, cleaness and attentiin to detail!
Comment from Hotel Management
Jun 5, 2018 by Brittany B., Hotel Management
Dear Tanja, Thank you for the wonderful review! We hope to see you again soon!
5 out of 5
by A verified traveler

Posted May 30, 2018
Very nice
Comment from Hotel Management
Jun 5, 2018 by Brittany B., Hotel Management
Dear Adem, Thank you for the review!
2 out of 5
by A verified traveler

Posted May 14, 2018
The Delano is overpriced for what you get. The lobby and pool area are nice unfortunately, my room had dust and hair balls on the ground, the hallways in the hotel had a mildew smell and the bathroom was extremely small. I also was invoiced wrong at check in and had a hardtime trying to get someone to explain the bill. I wont be staying again.
Comment from Hotel Management
May 29, 2018 by Brittany B., Hotel Management
Dear Nicole, We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately.
4 out of 5
by A verified traveler from New York

Posted May 8, 2018
Comment from Hotel Management
May 16, 2018 by Brittany B., Hotel Management
Dear Penelope, Thank you for the review!
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted May 7, 2018
Amazing decor, boutique vibes, quiet, stylish, great staff - second time staying here and would be back again xo
Comment from Hotel Management
May 16, 2018 by Brittany B., Hotel Management
Dear Evelina, Thank you for the five star review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2018
Great Staff .Great location. Great Pool Experience. Great Beach. Drinks over the top expensive..
Comment from Hotel Management
May 4, 2018 by Brittany B., Hotel Management
Thank you for the feedback!