Ratings based on 1,656 Verified Reviews

3.6 out of 5
76% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jun 18, 2018
Comment from Hotel Management
Jun 18, 2018 by General Manager, Hotel Management
Dear guest, while we are appreciative of your stay with us recently we would be thankful for some more details on your stay. We're sorry to see your 1 star rating as that means we did not meet your expectation and that is not our intention while welcoming our guests. Thank you.
2 out of 5
by A verified traveler

Posted May 12, 2018
Staff not really friendly Wifi is horrible , almost impossible to connect and to work I already gave the comment 2 years ago: no improvement since Room does not have a fridge
Comment from Hotel Management
May 17, 2018 by General Manager, Hotel Management
Dear guest, thanks for your recent stay with us and your valued feedback. Kindly note we do have fridges on request for the standard rooms. And we've had the technical team come and test our wifi. Please accept our apologies and know that our intent is to ensure an overall positive stay. Best regards,
2 out of 5
by A verified traveler from Miami, FL

Posted May 7, 2018
The pictures of the hotel are very deceiving
Comment from Hotel Management
May 11, 2018 by General Manager, Hotel Management
Dear guest, many thanks for choosing to spend your time with us! We apologize for not meeting your expectation as our intention is to always provide wonderful services in our Art Deco facilities for our guests. Many thanks,
3 out of 5
by A verified traveler

Posted Apr 20, 2018
the most what I have like about the hotel is the location, and the bad thing is the housekeeping didn't clean up my room on whole my stay because I leave late and tell her come back but she wouldn't. also take extra towels unless you give a tip.
Comment from Hotel Management
Apr 20, 2018 by General Manager, Hotel Management
Dear guest, many thanks for choosing to spend your vacations with us, we're pleased our location presented you with the many opportunities to explore South Beach. We appreciate your valued feedback for services we can improved upon and have already discussed this with our housekeeping department. Many thanks and warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Going back next year!

Posted Apr 5, 2018
Clean room. On the beach. Love the pool area! Friendly staff. Great location.
Comment from Hotel Management
Apr 10, 2018 by General Manager, Hotel Management
Dear Laurie, We love the images, thank you for sharing them along with your kind words. Looking forward to having you stay with us again. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Beachfront hotel

Posted Apr 2, 2018
Nice hotel with included hot breakfast. Rooms are a little bit small and outdated( like most of the hotels in that area), but clean. Reasonable price compare to others. Very nice staff. The hotel territory is very clean, nice, and secured- very good for families w/ children. I would recommend it to my friends and I would come back there again.
Comment from Hotel Management
Apr 4, 2018 by General Manager, Hotel Management
Dear Tanya, we're so glad you enjoyed our classic beachfront hotel in South Beach. It brings us many joys knowing our friendly staffs, central location, clean facilities made your family stay a memorable experience. We look forward to having you stay with us again. Best,
1 out of 5
by A verified traveler

Can’t believe Miami lets this thing operate

Posted Apr 1, 2018
The worst hotel ever. Tried over a hundred. Just don’t go.
Comment from Hotel Management
Apr 4, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for being our recent customer and for taking time to leave feedback. We are sorry that you were happy with your stay. Our aim is to please our guest and we apologize for falling short in your case. We appreciate your feedback. Warmest Regards,
2 out of 5
by A verified traveler

Dirty and noisy rooms!

Posted Mar 29, 2018
The rooms are very dirty and outdated, the beds need to be replaced. If you book with Expedia you are given the least desirable rooms and have to pay for the chairs ($25 each) at the beach while other guests do not. The location and pool are the only positives about the hotel.
Comment from Hotel Management
Apr 4, 2018 by General Manager, Hotel Management
Dear guest, We're truly sorry to see your review as our intention is to provide positive experience for all of our guests in our classic hotel. Please accept our sincere apologies for falling short of your expectation. We appreciate your kind mention of the wonderful pool are with beach access and our central location. Thank you again. Best regards,
2 out of 5
by A verified traveler

Didn't knock my socks off.....

Posted Feb 28, 2018 on CheapTickets
I expected more, location is great but not an up to date hotel, television was not audible, even after swap, maintenance had no clue, I expected more from ocean front hotel above 200 a nite.
Comment from Hotel Management
Mar 4, 2018 by General Manager, Hotel Management
Dear Guest, thanks for providing us with your feedback on your recent stay. We're sorry we did not meet your expectation and are discussing your valued feedback with the relevant staffs. Best regards,
1 out of 5
by A verified traveler

Close to beach but that is all

Posted Feb 27, 2018
We experienced strange noises coming from pipes in our bathroom along with other guests yelling late into the night. Hotel staff seemed uninterested in providing any service and seemed genuinely unhappy from the front desk to valet. Horrible overall experience.
Comment from Hotel Management
Mar 1, 2018 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us recently and taking the time to leave us your feedback. Please accept our sincerest apologies for the services you encountered on your visit, it's not indicative of the standard we aim to provide to our guests. Thank you for your very valuable feedback. Warm regards,