Dear Tarrance, We are devoted to providing enriching experiences for our guests through exceptional service and our unwavering commitment to quality. We are delighted to have achieved this during your stay with us. Our team members always strive to provide the best service possible, and when our valued guests recognize this, it means the world to us. We will be sure to share your compliments with all of them. Thank you for staying with us at Extended Stay America, and we look forward to welcoming you back for your next visit. Sincerely,Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.Again, thank you for contacting Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.

Dear Steve, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the noisy heating unit, faulty refrigerator, and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We also want to apologize for the housekeeping issue in your room. This will be addressed, and we would love another opportunity to ensure your next stay is perfect. Thank you again; we wish you all the best with your travels.Sincerely, Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.Again, thank you for contacting Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.

Dear Amber, Thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of having to wait. We also want to apologize for the housekeeping issues in the room provided. This will be addressed, and we would love another opportunity to ensure your next stay is perfect. Thank you for choosing us, and we wish you all the best with your travels.Sincerely, Hotel Management

Dear Christopher, Thank you for your review of our hotel. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused due to our breakfast options and lack of amenities. Please know we do have ice trays for your convenience. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely, Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.Again, thank you for contacting Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception.Again, thank you for contacting Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.

Dear Richard, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.

Dear Nicole, We sincerely apologize for the issues you faced during your stay. Your feedback is extremely valuable to us, and we are committed to providing the highest level of service to all our valued clients. Please be assured that we take your concerns seriously and will take corrective measures to address the issues and prevent a recurrence to ensure your problems are resolved satisfactorily. If you have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. Thank you for your patience and understanding, and we hope for the opportunity to make it up to you in the future.Sincerely,Hotel Management

Dear Guest, Thank you for your review. We are pleased you enjoyed our staff's service and had a pleasant visit. However, we are sorry for the issues you mentioned and will speak to our housekeeping team to be more careful in-room delivery as we advance. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.

Dear Guest, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

Dear Katherine, We apologize for the inconvenience you experienced during your stay. We appreciate your understanding and patience. Please feel free to contact our team if you encounter any issues in the future, and we'll do our best to ensure a more comfortable stay for you and your family. Thank you for choosing our hotel, and we hope to provide you with a better experience on your next visit. Safe travels!SincerelyHotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Dear MarcellA, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Jennipher, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Timothy, We're thrilled to hear that the atmosphere at the place was great and that the room exceeded your expectations. Creating a pleasant and comfortable environment for our guests is our top priority, and we're delighted that we could achieve that during your stay. Thank you for your positive feedback on Extended Stay America. Should your travels bring you back to the area, we would be honored to have you as our guest again.Sincerely,Hotel Management

Dear Amy, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management

Dear Margarita, Thank you for being our guest. We are glad you were pleased by our warm hospitality and enjoyed your stay with us. Your compliments will be surely shared with the team. Please revisit whenever you are in the area again.Sincerely,Hotel Management

Dear Denise, Thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Toya, Thank you for taking time out of your day to post a review. Although we are thrilled to read that you loved your overall stay, we are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; it was a pleasure hosting your visit.SincerelyHotel Management

Dear Beth, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Yasna, Thank you for the kind comments regarding our service. However, we are disappointed that you had some concerns with your room. We have noted your feedback and will share it with the team for improvement. We welcome another opportunity to show you this does not meet our high standards. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management