Ratings based on 128 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from milwaukee, wi
Bad stay all aroundPosted Apr 24, 2016
We paid for a king size room. Reservations even showed. I did request a handicapped accessible room because I had knee surgery. We got two queen beds instead of a king. Questioned the staff and was told we got what the reservation was for. I paid for a king size room and did not get it. Staff was not friendly. Night clerk was rude when we asked about rate and room. The breakfast bar was not maintained. Everything was empty or almost empty when we got down to breakfast area at 7am. Clerk was too busy playing with his phone and having ear buds in his ears. The pool had a slime floating on top of the water. Room was clean. Pillows comfortable but beds were lumpy.
Comment from Hotel Management
Apr 27, 2016 by Property GM , Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Hotel upgraded you at no extra cost to two queen beds and a handicap room on 1st floor as you stated you had knee surgery plus you were travelling with your son. Due to busy weekend maintenance added extra chemicals in pool water (not slime) that was floating on water for about an hour while pool was close until 9 am. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by Kelly from USA
Happy customer!Posted Jan 13, 2016 on Hotels
Love this hotel. Clean rooms every time and a super comfortable bed. The staff are ALWAYS super friendly and helpful. Jay at the front desk has helped me out during a snow storm, and even remembered me when I came back a month later. I try to make all my over night reservations here. Thank you for being a great home away from home.
by A verified traveler
Posted Dec 20, 2015 on Hotels
Only stayed one night. Room was clean and quiet. Slept like a rock. Could have used some thicker pillows. All of them squished too flat
by A verified traveler from Holland, MI
Great staff.Posted Dec 18, 2015
Arrived on date I said I would be there but somehow Expedia pute fown for the next day. Guy at the counter took good care of me.
Posted Dec 16, 2015 on Hotels
Posted Nov 17, 2015 on Hotels
by Not Provided
Posted Nov 7, 2015 on Hotels
by Donna from Mishawaka. IN
ConvenientPosted Oct 28, 2015 on Hotels
Very quiet. Nice staff.
by Jack from Ypsilanti, MI
We'll be back.Posted Oct 6, 2015 on Hotels
Clean and comfortable. Staff responsive to questions and requests. Plan to stay here again.
by A verified traveler
very friendly staff clean roomPosted Oct 5, 2015
convenient, clean and reasonably priced. perfect. staff very helpful