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Reviews of SpringHill Suites by Marriott Mishawaka-University Area

3 out of 5
SpringHill Suites by Marriott Mishawaka-University Area
5225 Edison Lakes Pkwy, Mishawaka, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 539 reviews" "
Rating 8 - Good. 163 out of 539 reviews" "
Rating 6 - Okay. 56 out of 539 reviews" "
Rating 4 - Poor. 17 out of 539 reviews" "
Rating 2 - Terrible. 10 out of 539 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Clean great location
Stayed 2 nights in Apr 2024

6/10 Okay

Karla

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Team SpringHill on Apr 15, 2024
Thank you for taking the time to review our hotel Karla!We hope to see you again soon!

10/10 Excellent

Nickole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Perfect rooms
Stayed 1 night in Mar 2024
Response from Team SpringHill on Apr 11, 2024
Nickole- Thank youfor taking the time to rate our hotel and leave your comments about your recent stay! We enjoyed hosting you and look forward to seeing you again.

10/10 Excellent

Adeola

Stayed 1 night in Mar 2024
Response from Team SpringHill on Apr 8, 2024
Adeola- Thank you for your rating of our hotel from your recent stay! We look forward to seeing you again soon!

8/10 Good

Judy G.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean conviemt to ice arena we were there for a hockey tournament. Lots of donning and shopping. The only negative was the tx remote didn’t work. Would stay there again
Stayed 2 nights in Mar 2024
Response from Team SpringHill on Mar 18, 2024
Judy- Thank you for staying with us! I do trust that the FD and/or Maintenance team was able to help you with new batteries for the remote.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful city for sure I came back
Stayed 2 nights in Mar 2024
Response from Team SpringHill on Mar 18, 2024
Juan- Thank you for letting us know that we did a great job!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at an affordable price
Stayed 1 night in Feb 2024
Response from Team SpringHill on Mar 18, 2024
David- Thank you for providing your review! We look forward to seeing you again.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a good and safe location. The bed were very comfortable.
Stayed 1 night in Dec 2023

4/10 Poor

Debbie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great the hotel needs a lot of work. We thought they were queen beds but they are definitely full beds. The pictures and website say hot tub but it is filled in my cement. I would say the cleaning crew needs to clean a little better in the rooms. We kept our shoes on because the carpet was gross. Our air conditioner was noisy and blue right on the bed..
Stayed 1 night in Dec 2023

6/10 Okay

Nicholas

Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Robin

Stayed 2 nights in Nov 2023

2/10 Terrible

Karen

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Wait 15 mins to be checked in and when I got to room there was trash in the trash cans
Stayed 1 night in Oct 2023

8/10 Good

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities
nice clean roomy
Stayed 1 night in Sep 2023

4/10 Poor

Christi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Simranpreet

Stayed 1 night in Sep 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. Our room was spacious. Nice and clean. No problems.
Stayed 1 night in Sep 2023

8/10 Good

Diane

Liked: Staff & service
Kind of a disappointment
The room layout was great. The room was clean but there were some maintenance issues like mold in the bathroom, shampoo holder was off the tub wall. The pool area needed updating and cleaning. The breakfast was wonderful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean
Stayed 1 night in Aug 2023

10/10 Excellent

Jermaine Lemond

Stayed 4 nights in Aug 2023

8/10 Good

Melissa, STATE COLLEGE

Stayed 1 night in Aug 2023

6/10 Okay

Aage, Paramus

Liked: Cleanliness
Unfortunately, the rooms were not a new as the photos show.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty rugs stained furniture marks on wall chipping in sink old wood furniture. Not sure how this was getting superb reviews.
Stayed 1 night in Aug 2023

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable Night
We stayed one night to break our drive. Our room was clean, quiet and relaxing. The breakfast attendant was cordial and we enjoyed the selections. Unfortunately the pool was damaged by children, hence closed during our stay. We would book again.
Stayed 1 night in Aug 2023

8/10 Good

Gary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet!!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5+ stars
Would highly recommend this hotel, staff was very accommodating and understanding especially because my husband and I were not feeling well. We really appreciate the staff working with us to make sure we had everything we needed. The continental breakfast was great! The machines worked at the fitness center. The laundry worked as well. Room was spacious and comfortable. Thank you for a great stay!
Stayed 1 night in Jul 2023

10/10 Excellent

Miguel

Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

8/10 Good

Shirley

Stayed 1 night in Jul 2023

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property and staff were nice. We loved our room and breakfast was okay. Had a baseball group of teenagers and they were very rude and inconsiderate. Was being very roudy and caused the pool shut down. My children were so upset because we booked this hotel for the pool.
Stayed 1 night in Jul 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Blas Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 1 night in Jun 2023

8/10 Good

Angela

Stayed 2 nights in Jul 2023

8/10 Good

Kristine

Traveled with partner
Liked: Cleanliness, staff & service
It was very nice.
Stayed 4 nights in Jul 2023

8/10 Good

Miguel

Stayed 1 night in Jun 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Bed was very comfortable. Room was clean. Bathroom was clean, could use a little updating. We were only there for a quick overnight stay. Staff from the front desk to the housekeepers were very friendly and greeted us cheerfully. Will stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jun 2023

10/10 Excellent

Melissa

Stayed 1 night in Jun 2023

10/10 Excellent

Merla

Traveled with group
Liked: Cleanliness, staff & service
Nice for 4 people
Stayed 1 night in Jun 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fanily party stay
Stayed 1 night in Jun 2023

10/10 Excellent

Merla

Nice stay for the price
Stayed 1 night in Jun 2023

6/10 Okay

Bedford

Disliked: Staff & service, property conditions & facilities
Frigid problem
When we arrived at the Marriot Springhill Suites around 6pm, June 2, I entered the lobby to find the front desk unmanned. After waiting a minute or so, I saw a guy, who I thought by his dress was a vacationer joining my wait for a desk clerk, come through the door from outside. His shirt looked like a colorful T-shirt or beach shirt. Instead, he greeted me asking if he could help me and he walked behind the counter and began pecking on a keyboard. I was stunned he was a representative of a Marriot property in that attire. They lack signage to show the locations of things like the elevator or ice machines. In our room, we discovered the refrigerator door open. The ice in the freezer was so thick it would not allow the door to shut. I informed the desk clerk of the problem. While we were at dinner, the maintenance man apparently removed the door to the freezer, left the thick ice coating in place, and threw the freezer door in the bottom of the refrigerator. The bottles we placed in the freezer did not freeze as we hoped. The sink had sediment deposits caked in it from a dripping sink. Is it too much to expect a Marriot property to provide equipment that functions and is in good repair? Maybe we cannot count on a major brand to deliver an expected quality.
Stayed 1 night in Jun 2023

8/10 Good

Jeffrey

Stayed 1 night in Jun 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Sure The Next Yime?
The Suite was kind of cramped x. Also the toilet is for little people. Also the 2nd tv only had 7 channels.
Stayed 1 night in May 2023

8/10 Good

Kenton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Apr 2023

2/10 Terrible

Lori

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated and dirty. Staff were nice. There are better stats elsewhere in the area.
Stayed 1 night in Apr 2023