Disappointed and not so Clean
Posted Mar 25, 2016 on Hotels
My son wanted to go swimming fir his birthday. Came down for the pool and the desk attendant yelled OH HOLD UP...DA POOL IS CLOSED, HOLD ON THIS SIGN SUPPOSED TO BE UP THERE. I called customer service, the room was in my hometown. When I told them I could check out and comeback another time when the pool is up and running, she called her supervisor and the supervisor told her that the pool had been fixed that morning. There was a film across the pool and at the bottom were chunks of dirt which later I was told it was from the oils and lotions of other people and there pool is safe and regulated by the health department. It should have been cleaned even if that is the case before they opened it. The lady at the desk had 2 friends in the lobby hanging out on their phones...she was so busy on her phone herself she could barely help me. The next morning staff called his supervisor and she spoke to me as if I were stupid...I was refunded for my nights stay. The rooms are cleaned once a week and I am sure it is no deep clean cause the room had hair on the wall inside the shower, something that looked like a booger on the wall by my bed. Just an uncomfortable stay. will not be my 1st choice.