Lounge

Reviews of The Clover Hotel, Ascend Hotel Collection

3 out of 5
The Clover Hotel, Ascend Hotel Collection
52890 State Rt 933 N, South Bend, IN

Reviews

8.2

Very Good

Rating 10 - Excellent. 145 out of 295 reviews" "
Rating 8 - Good. 79 out of 295 reviews" "
Rating 6 - Okay. 37 out of 295 reviews" "
Rating 4 - Poor. 16 out of 295 reviews" "
Rating 2 - Terrible. 18 out of 295 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Business traveler
Liked: Cleanliness, amenities
They have a great pool however it was closed because the heater is broken.
Stayed 2 nights in Feb 2024
Response from Melinda on Mar 27, 2024
Thank you so much for completing our review. I apologize that the pool heater was not working during your stay. We are working on the heater to get it repaired as quickly as possible. We look forward to seeing you in the future..

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
CLOVER IS ALWAYS A GOOD CHOICE!
Stayed 2 nights in Mar 2024
Response from Melinda on Mar 26, 2024
Thank you so much for taking time to complete our survey. I will share your feedback with my team as I know that it will brighten up their day. Your kind words are very much appreciated. We look forward to serving you again in the future.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melinda on Mar 25, 2024
Thank you so much for completing our review. I am very pleased to see that it looks like you enjoyed your stay with us. I hope you will choose to stay with us again in the future.

6/10 Okay

Rima

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Melinda on Mar 25, 2024
Thank you soi much for submitting a review. It looks as though you did not fully enjoy your stay here with. I apologize for any issues you may have had and assure you that we are continually making improvements to correct any issues that our guest may have. I hope you will give us another chance in the future to provide you with the quality stay that you look forward to and deserve.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Free Breakfast was better than expected, staff was extremely friendly
Stayed 1 night in Mar 2024
Response from Melinda on Mar 20, 2024
Thank you so much for your wonderful review. I always enjoy seeing feedback such as yours and will share your comments with my staff as I am sure it will brighten their day. Thank you for staying with us. I hope you will choose to stay with us again if you should ever need accommodations in our area.

6/10 Okay

PAUL

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Melinda on Mar 15, 2024
Thank you for completing our survey. I apologize that it appears we did not meet your expectations. We continue to work hard to provide our guest with an exceptional experience here with us. I hope you will give us another opportunity to provide you with the stay that you expect.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and place was clean
Stayed 1 night in Mar 2024
Response from Melinda on Mar 15, 2024
Thank you so much for your kind words and wonderful survey. Your comments are much appreciated, and I will make sure that I share them with my staff.

6/10 Okay

Larry

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The property is not what is advertised. The place is very outdated, no water for the in-room coffee pot, and a minimal microwaved breakfast.
Stayed 2 nights in Mar 2024
Response from Melinda on Mar 15, 2024
I apologize that we did not meet your expectations during your stay. Our breakfast is the standard continental breakfast, and offers eggs, freshly made pancakes and much more.

10/10 Excellent

suzzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melinda on Feb 27, 2024
Thank you for your review. Your input is very important to us as we use our reviews to continuously improve our service.

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
The Clover was very clean and comfortable. Out of the way and quiet. I'd stay again.
Stayed 2 nights in Feb 2024
Response from Melinda on Feb 27, 2024
Thank you so much for your wonderful review. I will share your comments with my team. Your comments are greatly appreciated, and we look forward to hopefully having you with us again in the future.

8/10 Good

Danny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downfall to the stay is that there was no hot water in our room.
Stayed 2 nights in Feb 2024
Response from Melinda on Feb 27, 2024
I would like to thank you for your review. We use the feedback from our reviews to continue to make efforts to improve our services for our guests. I apologize that we had a hot water issue during your stay. We are looking into the issue as we speak.

8/10 Good

Donald

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had two rooms here, one for myself and my partner, and one for my parents. One of the rooms was inside the building, with an indoor corridor. It was quite nice and felt much safer than the other room, which was more like a motel room, where the door to the room led out to the parking lot. The rooms themselves were very clean and nicely appointed with refrigerator, coffee maker and microwave. However, one of the rooms did not have hot water in the morning. The manager explained that was because the hotel was fully booked and that there would be more hot water in about an hour once the boilers refilled. I think a hotel should have hot water for all of its rooms at all times or something is wrong with the infrastructure. The complimentary breakfast is adequate but nothing special. I think this hotel is decent for its price point, particularly due to the friendliness of the staff and its cleanliness.
Stayed 1 night in Feb 2024
Response from Melinda on Feb 27, 2024
Thank you so much for your feedback. We use our reviews to help us determine what changes we need to make or issue we may need to address. I sincerely apologize for the boiler issues we had during your stay. We are currently having our boilers repaired to avoid any further issues in the future. I hope you will give us another chance in the future to provide you with the high quality stay that you expect from us.

8/10 Good

Irving

Liked: Cleanliness, staff & service
Disliked: Amenities
pool was closed, not working.
Stayed 1 night in Feb 2024
Response from Melinda on Feb 19, 2024
Thank you so much for taking the time out of your day to give us a review. I apologize that our pool was not open during your stay with us. We are in the process of having our pool heater fixed. I hope you will give us another chance in the future to make your stay with us better. Thank you again.

2/10 Terrible

Leola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the staff
Stayed 1 night in Feb 2024
Response from Melinda on Feb 19, 2024
Thank you for taking the time to submit a review. I apologize that you did not like your experience with my staff. Unfortunately, we do have a policy requiring a deposit and without that deposit we are not able to honor reservations. Your payment for the room has been returned.

10/10 Excellent

Betina

M
Response from Melinda on Feb 13, 2024
Thank you for the review. Here at The Clover Hotel, we strive to provide you with exceptional service and appreciate any feedback we receive that allows us to improve the service that we offer to our guests. I hope you have a wonderful day.

10/10 Excellent

Micah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, convenient location near our church, breakfast was great too!
Stayed 1 night in Feb 2024
Response from Melinda on Feb 13, 2024
Thank you for your wonderful review. Your feedback is greatly appreciated, and I will share your kind words with my staff. We look forward to having you stay with us again in the future.

10/10 Excellent

Adam

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Jan 2024
Response from Melinda on Feb 13, 2024
Thank you so much for your review. We greatly appreciate you taking the time to share your feedback with us so that we may use your feedback to make improvements to our services and accommodations. I am very pleased that you enjoyed your stay here with us and look forward to having you stay with us in the future. Have a wonderful day.

2/10 Terrible

jason

Disliked: Staff & service
Experienced No hot or warm to take a shower when I arose from sleeping.
Stayed 2 nights in Jan 2024
Response from Melinda on Feb 13, 2024
I apologize that you had a hot water issue in your room. Unfortunately, things like that can happen and it is up to our staff to make it right. Another room was offered to you before check out and you were issued a full refund. I hope this was satisfactory to compensate you for your troubles.

8/10 Good

M. Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Melinda on Feb 19, 2024
Thank you so much for submitting a review. Your opinions help us to create a better experience for all of our guests. We truly value your feedback and hope that you will choose to stay with us in the future.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly and helpful, room was clean, bed comfy, quiet, convenient with outside door for loading and unloading suitcases, breakfast had many good items, staff there was also helpful, hotel is bigger than it looks, hotel hallways in goodcondition, decorated for Notre Dame has gorgeous indoor pool (didnt use) and also an outdoor one! Price was extremely reasonable- would stay again. Cons: indoor pool room heater broken, stepped on two nails IN OUR ROOM, fortunately the side and not the point!, room tub plug laying on the side of tub upon arrival (broken) heater unit is noisy
Stayed 1 night in Jan 2024

8/10 Good

Steven

Stayed 1 night in Dec 2023

2/10 Terrible

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Horrible stay.
Stayed 1 night in Dec 2023
Response from Melinda on Feb 13, 2024
I apologize that you had a hot water issue in your room. Unfortunately, things like that can happen and it is up to our staff to make it right. Another room was offered to you before check out and you were issued a full refund. I hope this was satisfactory to compensate you for your troubles.

8/10 Good

Constance, Cincinnati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights during Christmas week. Very quiet and very few guests were there. The beds were comfortable and the room was clean. The water in bathroom took awhile to get hot and the coffee maker did not work. Fortunately there is a Dunkin right across the street. The breakfast was typical of most motel/ hotel free breakfasts. The pub was not open which was disappointing but understandable due to limited guests. Overall satisfactory and would stay there again for short stay.
Stayed 2 nights in Dec 2023

8/10 Good

Curt

Stayed 10 nights in Dec 2023
Response from Melinda on Mar 5, 2024
Thank you so much for responding to our survey. Your feedback is vital to our success in that it allows us to continually make improvements to our service.

2/10 Terrible

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
This is a very noisy place. Sadly, a main reason is built into the walls. The TV, at least in the room I was in, isn’t *on* the wall, it’s *in* the wall, so that means that if your neighbor is watching anything above a quiet volume, you get it as well. I should not be able to hear, word for word with crystal clear audio, what my neighbor is watching. Staff was split - the woman who was at check in was very kind, very helpful, etc. The late night guy was either outside with his friends or on his phone. Location seemed sketchy, bathroom floor had puddles from who knows where, and it was an overall poor experience. Wouldn’t be my first choice.
Stayed 1 night in Dec 2023
Response from Melinda on Feb 27, 2024
I would like to apologize for the issues that you had while staying with us. I am looking into all of your complaints and will do my best to make them right.

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Stayed 6 nights in Dec 2023
Response from Melinda on Mar 5, 2024
Thank you so much for responding to our survey. We use feedback such as yours to continually make improvements. I apologize that it appears that we did not meet your full expectations and we hope you will give us another chance to show you that we are striving to provide you with the exceptional service that you deserve.

10/10 Excellent

William

Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room at a reasonable price.
The exterior is very plain and nondescript. We were a little concerned at first. However we found the staff to be very friendly. The hotel was clean. The beds were comfortable. The rooms were of nice size. My only complaint is that the shower did not work properly. I did not have hot water for my shower. The shower pipes were loose and you could not adjust between the water being for the tub spout or shower spout easily and could not get it 100% to shower spout. We would stay here again if the need arises. Since we did not have to shower again before our stay was complete The shower issue although inconvenient, would not stop us from booking here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
South bend
It was nice i worked long hours and did use the exercise room or indoor pool but hope to next time im there they did charge an addition 100 deposit and when i had to add a day they charged another one i should get the 200 back tomorrow takes 3 or 4 days i was told
Stayed 2 nights in Dec 2023

10/10 Excellent

Erik

Stayed 1 night in Dec 2023

10/10 Excellent

Dorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay. Everything was fine - from clean bathroom to comfortable clean bed to nice breakfast layout.
Stayed 1 night in Dec 2023

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clover hotel in south bend indiana
Well i was charged 100 deposite on my card if cash its 200 or 250 so ok but when added another day i was charged again not sure why they didnt just keep the first one so i will get both back in 3 days or so other than that it was great and breakfast was as good as a hotel that price would ever be also hotel is humongous with gym indoor pool ball room its nice im going back again when im in town for work weird deposit or not also a nice bar but closed early i never made from work in time
Stayed 1 night in Dec 2023

10/10 Excellent

Daniela

Business traveler
Liked: Cleanliness, staff & service, amenities
Great staff…very friendly. Just wish they let people know they have outdoor rooms like a motel
Stayed 7 nights in Dec 2023

10/10 Excellent

Destini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Megan

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed
Web site said Nothing about $100 deposit,we came from kentucky,had to do it on a budget,(Last minute😢death in the family),was told that we would receive it back with in couple hours after we checked out,that was a lie. Wanted a warm heated pool and area due to grandbabies and family coming to visit us,Noone told us the pool was Ice cold and the indoor room was too.I asked about and all I got told was,Don’t know what it HASNT been working.Very upsetting seems we wanted that hotel for that main reason
Stayed 3 nights in Dec 2023

10/10 Excellent

Jerome, Riverside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Samuel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is huge was nice for the rate of 58 a night i had to pay 250 deposit in cash seemed a lil high but the knob in the shower/tub would not turn on i let them know took a sink mon and tuesday wednesday i looked it up went to hardware bought what i needed and fixed it myself they said i was first on list to be fixed thursday i repaire concrete damns bridges ect i cant wait i need to shower after work daily other than that it was nice
Stayed 4 nights in Dec 2023

10/10 Excellent

CRISTIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet!
Good location when visiting ND. Affordable and at the same time very clean amd quiet room.
Stayed 4 nights in Dec 2023

4/10 Poor

Edgar

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were quite spacious and comfortable, laundry facilities were also convenient.
Stayed 2 nights in Nov 2023

6/10 Okay

Sonia

Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel is old and not updated. Pillows are very uncomfortable looks dirty
Stayed 3 nights in Nov 2023

6/10 Okay

Shilah

Liked: Cleanliness, staff & service
Room was clean. Hotel is a little outdated but it served its purpose for my trip. Staff was extremely friendly and helpful. I couldn’t enjoy the pool due to the room temperature being freezing and the water being too cold as well. If I’m only staying a few nights this will do. Near a lot of food places
Stayed 4 nights in Nov 2023

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv did not work. Not a big problem since we came back to the room late and were getting up early
Stayed 2 nights in Nov 2023

10/10 Excellent

Sean

Stayed 2 nights in Nov 2023

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
BOOK SOMEWHERE ELSE
There was no hot water. I complained the first day and had no accommodations made. The entire stay we did not have hot water.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and pleasant staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Broc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in at 1030am for a ND game and we were able to check in. Front desk staff was very polite and friendly. Hotel was clean and conveniently located. The Bend Bar was eh. Limited fried food bar that came out really greasy and slow service for not being busy. The bar looks very “fancy” as if they should have a full kitchen.
Stayed 1 night in Nov 2023

10/10 Excellent

Matt

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spot to stay while in South Bend/Notre Dame. Restaurants are conveniently within walking distance, close to a Meijer and Aldi and transportation is available to football games at an affordable price. We love coming to the Clover!
Stayed 2 nights in Nov 2023