Ratings based on 1,522 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from louisville, ky

Posted Apr 20, 2018
I did not stay here. Dirty & old. Checked out & I hope to get a credit on my card. Since, I did not stay the two reserved nights.
Comment from Hotel Management
Apr 22, 2018 by Carla, Hotel Management
Thank you for sharing your comments with the Waterford staff. I hope you were able to speak with a manager during your stay. Please call the hotel direct if you would like to discuss the issues you encountered.
2 out of 5
by A verified traveler

Posted Apr 19, 2018
Cons: Fewer signs and notations in motel info about charges for stealing property, violating motel rules, etc. Felt like was staying in low class motel.
Was pleased I received pet friendly room with outside door, but motel overall was run down. Outside exits were not locked. Breakfast was disappointing as well. Most upsetting were signs everywhere with motel rules.
Comment from Hotel Management
Apr 19, 2018 by Carla, Hotel Management
Thank you for sharing your comments. I am sorry you were not pleased with your stay. I wish you would have mentioned your concerns with the Manager during your stay. I will be sure to share your comments with the Waterford team.
3 out of 5
by A verified traveler

Posted Apr 17, 2018
The rooms were not very clean. There was hair from the previous guests in both the bed and in the tub.
Comment from Hotel Management
Apr 21, 2018 by Carla, Hotel Management
Thank you for sharing your comments. I am sorry to hear that your room was not satisfactory. Please call the hotel if you would like to discuss further.
2 out of 5
by A verified traveler

Good location - old dated hotel

Posted Apr 4, 2018
old dated hotel that needs to be updated and kept cleaner.
Comment from Hotel Management
Apr 5, 2018 by Carla, Hotel Management
Thank you for sharing your comments with the Waterford Staff.
1 out of 5
by A verified traveler

Run down hotel

Posted Mar 30, 2018
The hallway had a smell The water in the pool was dirty. You couldn’t see you own feet I felt itchy I told myself it was one night
Comment from Hotel Management
Apr 2, 2018 by Carla, Hotel Management
Thank you for sharing your comments. I am sorry to hear that you were not pleased with your stay. I wish you would have shared your comments with the Front Desk so we could have made it right for you.
2 out of 5
by A verified traveler from indiana

Posted Mar 21, 2018
Could not shower. Mold on shower head. Room could have been cleaner
Comment from Hotel Management
Mar 23, 2018 by Carla, Hotel Management
I am sorry that you could not shower during your stay. I only wish you would have brought this matter to the front desk, so that we could have made things right for you immediately! Please accept my apologies for the inconvenience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Nice hotel near Notre Dame

Posted Mar 19, 2018
The hotel room was nice. Served its purpose for the amount of time I spent there. Great location to go to the University of Notre Dame. A short drive. Rooms could use a upgrade. Torn chair, stains on carpet. Looked like cigarette burn holes. Towels and sheets were clean. Heat was hard to control. Either it was to hot or to cold in the room. No in between. All in all I would stay again at this facility
Comment from Hotel Management
Mar 19, 2018 by Carla, Hotel Management
Thank you very much for sharing your comments with the Waterford staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Carlisle, IN

Very helpful staff

Posted Mar 18, 2018
I had to stay here due to flooding in my home, and I was very grateful I found a place I could take my cats without a hassle. All of the staff were extremely accommodating given my difficult situation, and even gave me a reduced rate. I ate several times at the onsite restaurant, and everything I had was excellent. I would highly recommend this hotel to anyone staying in the area. I could not have been more pleased with my stay. Thank you again for everything I appreciate it more than you know!!!
Comment from Hotel Management
Mar 19, 2018 by Carla, Hotel Management
Thank you sharing your comments with the Waterford staff. I am happy to hear that your stay was pleasant. We wish you the best and hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

In good condition for an older facility

Posted Mar 16, 2018
The check in was a bit slow because they were understaffed. Then all my information (and the person before me) had to be reentered even though Expedia would have passed along the information. Except for this slow check in, the room was good. It is a bit dated though comfortable and large enough. I would stay here again.
Comment from Hotel Management
Mar 16, 2018 by Carla, Hotel Management
Thank you for sharing your comments with the Waterford staff. I am sorry to hear that you found check in slow. The person that checked you in is new and is in training. Thank you again for your feedback.
2 out of 5
by A verified traveler from Cleveland, OH

Old & dirty

Posted Mar 2, 2018
The hotel is quite old (not updated) & is clearly too large for the small staff running things. Chips smashed on the floor, cups on the floor, dirt, leaves, candy wrappers everywhere. Card keys did not work & had to have reactivated. Non smoking, but still smells. Passed the indoor pool (yuck!). Will not stay again.
Comment from Hotel Management
Mar 4, 2018 by Carla, Hotel Management
Thank you very much for your feedback. I am sorry to hear that your stay was less than satisfactory. I will be sure to share your comments with the Waterford team.