Ratings based on 1,456 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Quite

Posted Sep 18, 2017
Everything was great; except the box spring was broken on one of the beds. Staff was fantastic!!!
Comment from Hotel Management
Sep 21, 2017 by Carla, Hotel Management
Thank you for sharing your comments with the Waterford staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Roswell, Georgia

Near Norte Dame campus

Posted Sep 11, 2017
We stayed for the Georgia football game. Our room was very clean and had been remodeled with granite countertops The bed was very comfortable. The staff was efficient and friendly. We parked near the lighted front entrance rather than the dark back lot. I was surprised by the lack of street lights in throughout South Bend. Overall a good hotel in process of being remodeled.
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

nice hotel

Posted Sep 11, 2017
Hotel has convenient location. Liked the shuttle service (for a pp fee) to a Notre Dame game. pick up took a while due to traffic. Staff is fantastic, the restaurant/bar has a very cosy feeling to it and we hung out there after the game. Non smoking room smelled of cigarettes. Hotel is old and tired. Sure needs some tlc- carpets, curtains, possibly furniture. Would stay there again.
1 out of 5
by A verified traveler

Very unexpressed

Posted Sep 11, 2017
Pros: Distance to ND for football games
Cons: Cleaniness
Room reservation was reserved by hotel incorrectly. It was suppose to be a double room with 2 doule/queen beds. The confirmation we received indicate a double room with two double / queen beds. When we arrived at property they gave us a room with one queen. We need two queens. Once that was ironed out they gave us a new room with 2 double/queen beds the room had a very foul smell and the hotel had to move us again. The overall assessment of the hotel was dirty and unkept.
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy access

Posted Sep 9, 2017
Easy access from the freeway. Hotel was older and dated compared to other area options. But, the rooms were clean and great for my one night stay. Pricing was competitive as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Notre Dame campus

Posted Sep 7, 2017
Pros: Good location when you are going to a ND football game.
Excellent value and location. They also have a shuttle to go to ND football games. Close to several restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from nyc

greatb for the $

Posted Sep 1, 2017
very nice staff. convenient location. clean. doesn't have elevators, but only 2 floors so not too bad. very good value.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Basic no-frills place to stay

Posted Aug 29, 2017
Pros: Price and location
Cons: Ran out of toilet paper (only had half of a roll when we got there) and not enough towels.
Location: Convenient location, near Notre Dame and St. Mary's, just north of down town South Bend.
Hotel is a bit dated but was clean and decent value for the price. Breakfast was a very basic continental type. Does have both indoor and outdoor pools. Staff was helpful and pleasant.
Comment from Hotel Management
Aug 31, 2017 by Carla, Hotel Management
Thank you for sharing your comments with the Waterford staff.
3 out of 5
by A verified traveler from Indianapolis

I mean what can I say, the pictures are deceiving.

Posted Aug 24, 2017
I mean what can I say, the pictures are deceiving. Don't get me wrong the staff is friendly and all, but never again. Next time I will pay more money and stay somewhere nicer. The parking in the rear is pitch black, your car doesn't feel safe. Pool was dirty (how anyone swims in that beats me). Just a huge disappointment. Thank you but never again.
Comment from Hotel Management
Aug 26, 2017 by Carla, Hotel Management
Thank you for sharing your comments with the Waterford staff. I am sorry to hear that your stay was not satisfactory.
1 out of 5
by A verified traveler from nashville,tn

Posted Aug 23, 2017
Awful, tv did. Tv did not work. Never fixed it. We moved to another hotel
Comment from Hotel Management
Aug 25, 2017 by Carla, Hotel Management
I am sorry to hear that you were not satisfied with your stay. Thank you for sharing your comments with the Waterford staff.