Posted Mar 13, 2017
Like most other reviewers mentioned, this really is a lovely property. The ambiance in the lobby was my favorite. Any time of day you can see families playing games or people just sitting and reading, enjoying a cup of coffee.
Breakfast is delicious. Truly homemade country style breakfast with lots of fresh options to choose from.
Fireside reception on weeknights is a lovely bonus. We ate chicken wings and salad one night, and a lovely Asian stir fry with fresh spring rolls the next.
Free coffee in the lobby is kept fresh all day long.
The pool is a good size and gets cleaned daily.
The layout of the room was perfect for our family. 2 double beds in the bedroom and a bathroom that you can access from the living area or from the bedroom. The kitchen was fully stocked.
My major complaint with our stay has to be the staff. On several occasions I encountered members of staff that were borderline rude.
1 – On our 2nd day, we returned to our room around 2pm only to find it had never been cleaned. I called front desk to ask why that was, and the young lady who answered said “housekeeping was busy” and hadn’t had time. No sorry, no offer to send supplies. I had to ask to get some fresh towels.
2 – On day 3, we did get housekeeping but she did not replenish the toilet paper or the facial tissues which had both run out. Bizarre. I walked down the hall where she was working on another room and asked for the missing items. She seemed annoyed, handed me som