Ratings based on 1,136 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
72% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

The staff, including the front desk, were sub-par.

Posted Aug 24, 2016
Pros: The shower was good.
Cons: Water pressure out of the bathroom sink faucet. Replace the front office staff with better appearing, more attentive and courteous personnel.
The breakfast food was minimal and low quality. One of the two waffle makers was not functioning properly.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Thank you so much for posting your comments and letting us know about your experience with us. Please, accept our sincere apology. Be assured that your issues will be addressed and corrected. Debra G General Manager
1 out of 5
by A verified traveler

Awful stay

Posted Aug 20, 2016
Paid $204 a night for a room that smelled moldy first thing when we walked in. Floor was moist, bed felt moist, even the toilet paper. Outlets in bathroom didn't work. Lights by our bed didn't work either. Not worth the cost AT ALL. Never staying again
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Thank you so much for posting your comments and letting us know about your experience with us. Please, accept our sincere apology. Be assured that your issues will be addressed and corrected. Debra G General Manger
2 out of 5
by A verified traveler from New York

Nice on the outside

Posted Aug 16, 2016
Non-smoking room smelled like smoke... Lady at the desk said because they were booked the only thing they could do is spray it... the other customer who walked into the elevator smelled like pot... I'm all about freedom, but if I'm paying for a smoke free room I should get a smoke free room... If someone else violated the law because they were too lazy to walk less than a minute down the hall they should pay for it... Pay for new carpets, new beds, new everything.
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Christina, Thank you so much for posting your comments and letting us know about your experience with us. Please, accept our sincere apology. Be assured that I will be sharing your comments with the staff and we will be addressing these issues. Debra G General Manager
5 out of 5
by A verified traveler from Canada

Posted Aug 12, 2016
Pros: Clean and close to mall and restaurants.
First time we stayed at this La Quinta and we were very pleased. The staff were very pleasant and we enjoyed our stay. One small compliant was a noisy upstair traveller who did not know how to walk quietly. Other wise great stay and would not hesitate to stay there again.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Thank you so much for posting your comments and letting us know about your experience with us. I’m glad hear you enjoyed your stay. I look forward to your next visit when you are in the area again. Debra G General Manager
3 out of 5
by A verified traveler from Burlington

Des bris dans la chambre

Posted Aug 11, 2016
Pros: La tranquillité
Cons: Voir à ce que tout fonctionne bien dans chaque chambre.
Location: L'emplacement est excellent.
Dès mon arrivée, je devais faire un appel urgent. Le téléphone fonctionnait mal. Après maintes reprises, ils ont décidé de changer d'appareil de téléphone dans ma chambre. Le lendemain matin, le sèche cheveux ne fonctionnait pas. Ce sont de petits détails, mais ... qui finissent par ennuyer notre séjour.
3 out of 5
by A verified traveler from Montreal

Posted Aug 11, 2016
Personnelle bilingue à la réception, petit déjeuner avec très peu de choix, matelas fatigué par le temps
3 out of 5
by A verified traveler

Posted Aug 10, 2016
pretty decent place. good free breakfast. lots of options.
5 out of 5
by A verified traveler

Posted Aug 8, 2016
Fine place to stay close to the airport and town. The non-smoking room smelled a little smokey, but the service was excellent and breakfast was good.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Thank you for posting your positive response about your stay. We look forward to your future visits to our property. Debra G General Manager
1 out of 5
by A verified traveler from Montreal, Qc

this is a terribly old and dated hotel

Posted Aug 7, 2016
The rooms are dirty and dingy, it's straight out of 1985. Not at all what we expected for the price we paid. I would have expected a rate of 80$/ night for a place like this, instead of the 200$/ night we paid! Very disapointing experience overall. My kids had to keep their shoes on in the room because of the filth on the stained carpets. Will never stay in this chain again EVER!
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Ann, Thank you so much for posting your comments and letting us know about your experience with us. Please, accept our sincere apology. Be assured that your issues will be addressed and corrected. Debra G General Manager
2 out of 5
by A verified traveler from Los Angeles, CA

Great Staff

Posted Aug 3, 2016
Pros: Every staff person I met from the desk clerks to the maintenance guy were great. Dogs were welcomed. Price was reasonable.
Cons: Two or three more staff people to clean and maintain the inn properly indoors and out. Better nutritional choices. Upgrade the thin coverlets on beds
Location: Lake Champlain with its vibrant waterfront and restaurants were just 2 miles down the road. Al's French Fries, a vintage icon, was right next door.
Stayed 4 days. Really, really, great hardworking staff who always had a smile and offered a helping hand. But the place was way understaffed. Halls weren't vacuumed for a couple of days, litter and cigarette butts under the bushes all around the Inn were never picked up the whole time we were there. No plastic bag liners in room wastebaskets---which meant that maids had to wash the baskets every day. Breakfast area food was all carbs, additives, and sugar except for some hardboiled eggs.
Comment from Hotel Management
Aug 4, 2016 by lq2036gm@lqreviews.com, Hotel Management
Thank you so much for posting your comments and I am happy to hear the staff was great. Please, accept our sincere apologies about the public areas. This is not the type of experience that our guests come to expect. Please be assured that I will be sharing your comments with our staff and will be meeting with our maintenance team to ensure that we continue to provide clean and comfortable accommodations for our guests. We would love the opportunity to have another chance. This way, we can ensure your next stay is a memorable one. Hope to see you again, soon! Debra G General Manager