Ratings based on 1,433 Verified Reviews

4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Pros: The bed, linen and pillows were amazing
Cons: The toast we received for breakfast was very soggy
Great parking facilities. The bed was amazing. Staff were excellent. Dining staff were very attentive and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Did not have a kitchen/kitchenette but everything else was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Impressive lobby

Posted Nov 24, 2017
Just Check the pictures. .
4 out of 5
Recommended
for Everyone
by A verified traveler from Naremburn NSW

Calm & peaceful

Posted Nov 19, 2017
Pros: The hotel is well positioned in relation to Kingston & Manuka and the Foreshore restaurants. The hotel exudes a felling of calm and peacefulness and I
Cons: The bathroom mirror fogs up when showering
Location: The restaurants in Kingston, Foreshores and Manuka.
The hotel is well positioned in relation to Kingston & Manuka and the Foreshore restaurants. The hotel exudes a felling of calm and peacefulness and the atrium is well set out and attributes to the charm of this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ulladulla

Well located hotel close to Canberra.

Posted Nov 17, 2017
Pros: Location
Cons: You could tell the bathrooms were old, But the water is hot and lots of it, they were nice and clean.
Location: Canberra is not that big this location is fine if you are staying there you are more than likely in a car and the garage underneath is great.
Hotel is in the middle of a freshen up. No problems for patrons. Quiet location. Room huge and comfortable. Breakfast was reasonable. Self serve buffet with the usual food that you would expect.
4 out of 5
Recommended
for Everyone
by A verified traveler

It’s was a nice hotel

Posted Nov 11, 2017
The staff was extremely helpful as my daughter has dietary
Comment from Hotel Management
Nov 14, 2017 by GM, Hotel Management
Hi there, thanks for letting us know of your experience. I'm pleased that the team made you feel at home
4 out of 5
by A verified traveler from South Coast nsw

Gorgeous place horrible bed

Posted Nov 8, 2017
We loved the staff, the location, bar, spa, room but the bed was so uncomfy my back is still recovering. Unfortunately we won't go back because of it.
Comment from Hotel Management
Nov 15, 2017 by Gm, Hotel Management
Hi there, thanks for the feedback. I'm now on the hunt to replace this bed. I am truly sorry that this caused you discomfort All the best
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and central, quiet

Posted Oct 30, 2017
Pros: Everything except softness of bed
Cons: Mattress was too soft
Location: Good location, central
Very nice, clean, spacious rooms, quiet. Except for us the beds were a bit too soft. But otherwise a great place, the booked restaurant a novel and nice literary idea.
Comment from Hotel Management
Nov 14, 2017 by GM, Hotel Management
Hi there, thanks for providing feedback from your recent experience of the hotel I'll be sure to pass this along to the staff and track down this soft bed for replacement Hope to see you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Wonderful Gem in Canberra

Posted Oct 8, 2017
The hotel is located in south of Canberra city which is within a short driving distance of all the sights. There some nice restaurants nearby and a restaurant within the hotel so food is convenient. The hotel is a little old but they are in progress of upgrading. The most wonderful aspect was the staff. They were extremely friendly, helpful and polite. You really feel they value you stay there. I would like to stay again on my next trip.
Comment from Hotel Management
Nov 13, 2017 by GM, Hotel Management
Hi there, thanks for providing feedback from your recent experience of the hotel I'll be sure to pass this along to the staff Hope to see you again soon
4 out of 5
Recommended
for Couples
by A verified traveler from NSW

clean and comfortable

Posted Sep 29, 2017
Pros: everything
Cons: upgrade the bathrooms.
Location: location was not a problem for us as we only had an overnight stay.
The Diplomat is an old Hotel but it is very clean and well maintained. The reception staff were friendly and helpful. Our room was clean and comfortable.The bathroom although clean could do with a bit of an upgrade.
Comment from Hotel Management
Oct 4, 2017 by GM, Hotel Management
Hi Lorraine, thanks for sharing your experience. We'll take a look at this