Ratings based on 2,658 Verified Reviews

3.9 out of 5
71% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great choice but needs new curtains!

Posted Sep 20, 2017
Great staff, good facilities and really excellent included breakfast. A very nice experience overal except for a huge flaw - my room only had a thin lace curtain that you could easily see through. I was worried about my privacy because it seemed like almost the entire room could be seen through the curtain from the outside, and there were buildings only a couple of metres away next door
2 out of 5
by A verified traveler

Posted Sep 20, 2017
The toilet paper holder was broken and came down on your hand every time you went for paper the first thing we saw when we walked into the room was a broken bent screen it looked like someone had tried to break in we were so tired we got a pizza from the restaurant which was a pathetic excuse for a pizza you had to search for toppings and when you found them they were so small and thin you couldn't even taste it
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Amenities were fantastic, especially the smart TV. Issue with lack of parking when arriving back from a function and buses parking in incorrect areas. Security was fantastic, were little risk of being disturbed by any trouble makers.
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Thanks so much for your positive comments, it's great to know you enjoyed our added extras such as over 200 free movies on-demand
3 out of 5
by A verified traveler from Brisbane

Posted Sep 9, 2017
On the first night of my stay I had to wait for 40 minutes for Secuirty to let me in as my key would not work. Second night key did not work again. I would love to speak to a manager but they don't work weekends
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Hi Irish, we are sorry that you experienced issues with access during your stay and for the delay in our after-hours team assisting you.The hotel has a Duty Manager available from 6:30am until 12am daily.
5 out of 5
Recommended
for Everyone
by A verified traveler from Woolgoolga NSW

Stylish comfort with friendly staff

Posted Sep 7, 2017
Affordable yet stylish, we enjoyed our 2-night stay - made all the more enjoyable by friendly, efficient staff. We were in Canberra for Aboriginal cultural reasons, and I applaud the hotel management for displaying the hand-crafted Acknowledgement of Country in the lobby, as well as the Aboriginal, and Torre Strait Islander flags. These aspects of Indigenous culture made us feel more at home. Congratulations to the staff responsible. Displaying authentic Indigenous art at your property would also be a great initiative. Thank you.
Comment from Hotel Management
Sep 9, 2017 by General Manager, Hotel Management
Hi Dom, we understand our GM has reached out to you directly and thank you for your positive support of our inclusive initiatives
4 out of 5
Recommended
for Everyone
by A verified traveler from Albury NSW

Pleasant staff

Posted Sep 4, 2017
Pros: The rooms were clean and the staff went out of the way to accommodate any enquiries
Cons: If anything at all may be softer pillows other than that nothing. Was a great place and price
Location: I went to the Canberra outlets which was close by as was a business trip didn't get to much sight seeing in.karen
I recently stayed at this hotel and the staff were very pleasant and extremely helpful. Had dinner in the restaurant and breakfast and all the staff were wonderful, and smiling which was great. Room was very clean and was a great place to stay
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
It's great to know that our Happy Mood Makers were at their very best for you - we'll definitely pass on your positive comments!
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Aug 30, 2017
Pretty good. Breakfast they need name tags in open buffet. Parking space is very poor. Overall very family oriented. 4/5 easy access to everywhere with public transport or car
Comment from Hotel Management
Sep 3, 2017 by General Manager, Hotel Management
Thanks so much for choosing ibis Styles Canberra, we will be sure to keep a close watch on the areas you highlight for improvement.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY NY

perfect for the price

Posted Aug 24, 2017
Pros: walking distance to the german club for schnitzel
Cons: Get rid of smoking near the entrance to each wings. Make it closer to a sewer.
great sized room - loved it. Plenty of space for us and our bikes, which we put on the balcony.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Hi Joe, thanks for sharing your comments - the hotel does have designated smoking areas for guests away from the entrances and we will ensure our team are actively monitoring this.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Very clean and staff friendly

Posted Jul 19, 2017
We stayed one night but it was great. My daughter ordered a pizza that turned out not what she expected and they made her what she wanted for free. Thanks so much.
Comment from Hotel Management
Jul 21, 2017 by GEM, Hotel Management
Dear Maria, Our chef's and food and beverage staff are very experienced with children (we have a lot of little guests stay with us). So happy we could help out and I will pass on your lovely comments to them. Regards, Debbie Sheilds, Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

The accommodation is very good.

Posted Jul 18, 2017
Pros: Location, staff and very comfortable room.
Cons: Nothing really.
Location: league game, plaza. motorway
this accommodation is very good, the location is excellent, I thought that it was isolated at first being my first time there, but I thoroughly enjoyed the experience. The staff are very lovely, and it's family oriented which is great. Heaps of parking space.
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
Hi Moana, it's fabulous to know we exceeded your expectations - thanks so much for sharing this feedback.