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From the time we checked in, to the time we checked out, our experience was great. Room, facilities and food where all great. I would definitely take my family there again.
A hotel that strives for excellence in all areas, service, cleanliness and programs
The construction makes for a bit of noise. The pool area is very nice. The breakfast buffet is a nice start to the day. Dinner was a disappointment. Worst wines we have ever been served. A wine list and a new bottle are recommended.
Had a great time! Everything was clean. The staff was friendly. Food was good and the fruits were super delicious. Sushi was great! The room was really spacious!
I normally do not write reviews but our experience at the hotel was so positive and special I thought I would make brief comments. The entire stay (5 nights in late September) was great. Every experience with staff or hotel facilities was top notch. While somewhat limited...only 2 restaurants...food ...
We traveled many places, but our visit to Puerto Vallarta was one of the best. Staff was amazing, food was delicious, also lots of entertainment during the day. Everything was quite well prepared.
We loved our stay at the Grand Velas - this is a fabulous hotel, with an amazing swimming pool. We felt special and welcome throughout. The staff were very attentive, and the food was beautiful. I'd recommend this hotel to couples and families alike.
I just returned from five days at HRHV. This was my first time in Mexico, and my first time at an inclusive resort. I traveled alone and was so grateful and happy to find such a friendly place. The entire staff was kind and patient as I tried to remember Spanish I studied years earlier. The positive ...
Overall my experience was good, if you are looking for an affordable hotel, not necessarily close to the beach, this is a good option, it is clean, a nice pool, there is a forest area behind the hotel, so expect a lot of mosquitos.
First time in sayulita. The location could not get any better. Right at the town center when you step outside. There is a gate that is locked at night for privacy. all the restaurants and shops are right outside however I couldn’t hear the town inside our room. It’s 2 blocks to the beach which can ...
The buffet is not as good a I would like, but, the "a la carte service" is delicious at all the restaurantes there. The beach is great, no rocks, a lot of fishes, long distnce to play between waves and the snack bar at the beach is perfect.
Quiet and clean. Very friendly staff. I forgot breakfast was included and one morning they brought it in front of my door. Excellent location to rest and relax. Taxi to downtown was 190 return was 250 pesos. Rent a car if you're there to tour. Excellent and famous restaurant was walking distance ...
I do have to say the hotel was great for the price we got it for. But upon check in our guy was extremely rude! There is no way they will let you check in before 3:00 and I mean you will wait until EXACTLY 3:00. I was completely mislead by their advertising on the website of receiving five hundred ...
They R making improvements every year to address any complaints, They ask what your concern R so they do read and pay attention, I have been 5 times so that should tell U they R doing a good job, I am very hard to please,
Miguel the bell hop was so helpful & very personable we enjoyed talking with him & he was very helpful to get us around town. Facility was gorgeous & so clean!!!! Extremely impressed. It is great to brush up on a little basic Spanish. Resort goes all out for their theme nights!! The beach is truly ...
Overall nice resort...food was decent! Cleaning around the pool for the next day needs improvement. Trash & cups left from previous night!
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