Disappointing Stay, 5 Star Customer Service
Posted Jan 6, 2014 on Hotels
Our room was a little more than $400 per night, the description in my confirmation said our suite would have an extra bedroom and laundry room and basic hotel amenities. The room had no hair dryer and toiletries were only re-supplied when asked. It looked like our room was undergoing a renovation still...and it was. No microwave in the microwave shelf, a cupboard door was missing and replaced two days later. Staff customer service was 5 star and hotel staff did they absolute best to make sure our stay was a happy one, despite the negatives. The location is great, directly on the beach and literally every other door down the street is a restaurant. The location of Punta Mita itself though, really has nothing except for a few shops and restaurants. It has a little "too small village" feel. I would have preferred to stay in Sayulita.