Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice hotel on the beach with great pools

Posted Aug 7, 2016
Hotel is good, room def. needs an update. Restaurant are ok. Staff is good.
5 out of 5
by A verified traveler from Mexico

Excelente hotel

Posted Aug 3, 2016
Pros: El personal es muy amable y resuelven rápido. El hotel está bonito, cómodo, bien ubicado.
Excelente hotel, muy bien ubicado, bonito y está muy limpio.
1 out of 5
by A verified traveler

Worst Four Seasons!

Posted Apr 19, 2016 on Hotels
The room was dirty- couches stained. Not what you expect from a Four Seasons. Ordered a room with 2 double beds and they put us in a room with a king bed and sofa bed. By far the worst experience at a Four Seasons I've ever had. Property was dated. Staff was attentive and incredible but the facilities were sub-par. The spa facilities were pathetic. If you are looking for a nice place this is not it.
4 out of 5
by A verified traveler

Damp, moldy smell in room

Posted Feb 28, 2016
Very moldy smell and the bedding was damp. The hotel has humidifiers but none had been in this room for a while. We changed room at Midnight on our second night as in the end as it was so bad. Staff dealt with it well, however was not happy that we paid for this upgraded room and they would not reimburse us due to the hassle and terrible room experience. If you go here make sure it has a humidifier and doesn't smell. If it does- as to move ASAP. Everyone else was FANTASTIC.
4 out of 5
by Jaime from Madrid

Posted Feb 23, 2016 on Hotels
Hotel magnifico. Solo un fallo. Se olvidaron de limpiar la habitacion hasta que llamamos a reclamarlo.
5 out of 5
by A verified traveler from California, USA

Incredible Service by the Beach

Posted Feb 15, 2016
Cons: Rooms are a bit dated but very clean and nice.
The friendliness and attentive behavior of the staff is beyond what I've ever experienced at other hotels. The beach (there are actually two of them right close by) is pristine. The food is wonderful.
5 out of 5
by Susan

Simply put, it's paradise.

Posted Jan 5, 2016 on Hotels
This is our 5th visit to the FS Punta Mita. Simply put, it's paradise. We travel extensively and this is our #1 happy place. its a stunning resort with the best service and people around. its worth every penny.
5 out of 5
by A verified traveler from jersey city, nj

Fantastic place, wonderful staff, gorgeous grounds

Posted Dec 4, 2015
I had a memorable and wonderful stay. The staff are Incredibly kind and attentive , I learned about Mexican wine. Serene setting, delicious food.
2 out of 5
by A verified traveler from San Francisco

Beautiful Beach View

Posted Dec 2, 2015
Pros: The View and Guest service
Cons: Improved Janitorial Maintenance
Location: Nothing in walking distance
Our room didn't have hot water and we had to change room.
Comment from Hotel Management
Jun 22, 2016 by Thomas Citterio, Hotel Management
Apologies if there was a water cut due to emergency repair and if you had to move room. We hope that the rest of your visit went well. Since we are on a peninsula in a private gates community, there are no shops or attractions to walk to. However, I believe this is the case with many other resorts. There are a lot of walking paths in Punta Mita but I understand you were looking for shops other than the boutiques on property, attractions and restaurants.
5 out of 5
by A verified traveler

Excellent staff, beautiful room

Posted Oct 26, 2015
The Staff treated us like royalty while we prepared for Hurricane Patricia, which nothing really happened but made us feel very safe. Hotel is perfect, beautiful and very well kept